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“if you want comfort,towels,and relaxing lounges around pool...dont stay at this motel”

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Grand West's Villas
Ranked #15 of 26 Hotels in Nadi
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“if you want comfort,towels,and relaxing lounges around pool...dont stay at this motel”
Reviewed 12 January 2014

i booked on line to stay and must say we were very disappointed...book in 1pm no bath towel's until after 3.30pm....no pool towels available at all for the entire stay.....4 laying lounges around pool area.....people swimming in pool fully clothed (very unhygenicic)...would not stay there again and would not recommend....standard,basic motel accommodation.

Room Tip: its simple, dont stay there
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank 344lorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this review, 29 January 2014
Thank you for taking your time to post your comments on Trip Advisor. We sincerely apologize if we did not meet your expectations. We value your comments as this will assist us in improving our standards here at BEST WESTERN Grand West Villas. I remember chatting with you on your last day with us as if it was only yesterday. It was unfortunate that I only found out about the late delivery of towels, toilet paper and unattended request and concern for hand or tea towels, pool towels on your last day. This matter has been raised with our Housekeeping department as an unacceptable service and I’ve been constantly monitoring such complaints ever since with the ultimate goal of ensuring our guests check-out with the last happy memories of BEST WESTERN Grand West Villas. As for your receipt this was an oversight by our staff and thank you for your understanding and allowing us to rectify the problem before you left. Never the less, we would like to again apologize for the inconvenience caused.
We are currently working on upgrading our facilities and we’ve highlighted your points on our pool chairs and tables.
It is our hope that your recent experience won’t dampen your spirit about visiting BEST WESTERN Grand West Villas again and allow us another chance to better serve you on your next visit.
Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
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English first
Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 November 2013 via mobile

Offloaded after cancelled flight and found villas substandard and in need of major maintenance. Very old, outdated and appeared not to be used for sometime. Grills on all doors and windows gave atmosphere of uncertainty about the place. Although Virgin were meant to allocate A$50 per person for expenses..., still charged for drinks. No wine available either as 'residents' had bought it all?? Food and restaurant very poor. Guess you pay for what you get.... Luckily we didn't pay. Has potential to be great but alas would not recommend in current state.

Stayed November 2013
Helpful?
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZaheedH, Manager at Grand West's Villas, responded to this review, 18 November 2013
Thank you for taking the time to send us your comment. Our sincere apology if your experience here with us did not meet your expectations. As part of the Best Western chain of hotels, we are constantly improving our standards and upgrading our facilities.

There are two “grill” doors in the apartment which is to provide a little extra security as this area is close to the fence. It also acts as reinforcement for the mosquito screen that allows insect free ventilation to the living area.

We confirm accommodating you as our guests on the said date and acknowledge AUD50 per person was for meals and drinks. For the three persons in your party this AUD150 converted to about F$240. During your stay your party’s total restaurant and beverage bill was F$264.00 and this total amount was going to be billed to your delayed flight ground handlers (ATS). However, we note that upon your checkout your extras were settled for the amount of F$21.95 (i.e. F$6 was for an extra bottle of beer consumed and F$19.90 for your telephone calls less the 3 minutes allowed by ATS) and we thank you for this.

Best Western Grand West Villas have received many positive comments about our services in the past and we continue to strive to provide a quality service experience for every guest like you. Therefore we value all our guests’ feedback as this plays a very important role in raising Grand West standard.

Please rest assured that we are reviewing your comments in detail with a vision in ensuring that we learn from this experience and our staff involved can see how important each and every guest is to Grand West Villas. I intend to address your comments with our Heads of Departments and staff concerned and work towards eliminating future occurrences.

We, the management and staff of Best Western Grand West’s Villas appreciate your comments, and it is our hope that you will give us another opportunity to better serve you in the near future.


Vinaka,
Hotel Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Nadi hotels

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2013

if you want to find accommodation for relaxation and homely feel i would definitely recommend Grand wests villas. It is short drive from Nadi town.the best way of transport is using the hotel taxi services. the villa was very comfortable overlooking the pool. the staffs were very pleasant and helpful and the restaurant hard some nice dishes serve . well done to the staffs and .............thank you........

Room Tip: two bed room villa near swimming pool
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Gina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2013

we stayed for two nights but would have stayed longer if our plans had allowed .the hotel is nicely done in both the public areas and rooms, beautiful landscape and swimming pool. clean and spotless room. we felt that the room were very reasonable priced for the quality provided good place for family. only regret was that i wish we stayed longer. we will be returning soon. vinaka................

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank rohan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada, Kentucky
1 review
Reviewed 14 September 2013

we had the best time .It was the ideal place to stay for a family .the staff were very accommodating and friendly and the restaurant meals very lovely at good price .all of the staff treat you as one there family and will be greeting you by your name within minutes of checking .I Would definitely recommend this hotel and have already done to family's and friends .....

Vinaka guys for giving us such warm welcome we already planing for our nest trip there.

Room Tip: stayed in two bedroom villa in front of pool
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Elissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 September 2013

We had a large villa with a lounge room/kitchenette, bedroom and bathroom. Gardens are beautiful and the pool area was nice. Restaurant food was good, just not a lot of choice. Only complaint was the bed. The mattress was so hard I slept on the lounge , which I think was a single bed anyway. Staff are friendly the the property is very reasonable priced.

Stayed September 2013
Helpful?
Thank Tracy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2013

nice location, just 10min work to wailoaloa beach ,close to supermarket it handy when you are in villa and want to cook for your shelf, villa have full kitchen and 3 washroom with baths and shower soo good for family stay..very friendly staffs and nice spotless room.

Room Tip: family villa
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jannet b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand West's Villas

Property: Grand West's Villas
Address: Newtown Beach Road, Nadi, Viti Levu, Fiji (Formerly BEST WESTERN Grand West's Villas)
Region: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #15 of 26 Hotels in Nadi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand West's Villas 3*
Number of rooms: 42
Official Description (provided by the hotel):
Escape to your own private retreat, Hexagon Group of Hotels newest addition - BEST WESTERN Grand West's Villas, with its casually elegant atmosphere. At the Villas you can enjoy your "home away from home" with the convenience of our hotel facilities. ... more   less 
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Also Known As:
Best Western Grand West`s Villas Hotel Nadi
Grand West Hotel
Grand West's Villas Fiji/Nadi

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