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“Good, clean and hygienic”

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Grand West's Villas
Ranked #17 of 25 Hotels in Nadi
Reviewed 28 May 2014

During our last stay at this hotel, I found it clean and hygienic and well maintained. It was secluded enough for privacy yet not too secluded for security. Good parking just outside the villa we stayed at. Food can be questionable but all cooking facilities are provided so that takes care of it. Air con worked well. Bathrooms were clean. We had two bedrooms both with bathrooms and a separate guest bathroom downstairs. Not too far from the town and just minutes from the beach.overall good stay option.

Room Tip: Rooms away from pool area may be more preferable to some.
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  • Stayed: June 2013, travelled as a couple
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8  Thank Vent O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this reviewResponded 24 June 2014

Dear Vent O,
Thank you for kind comments about your stay at BEST WESTERN Grand West Villas. Such comments are spirit lifting and encourages our team of staff. This proves to them that their work has impressed you, our guest and motivates them to keep doing what they do best in order to achieve more positive end results like this.

It is our hope that you will visit us again soon.

Kind Regards and take care!

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82 - 88 of 147 reviews

Reviewed 16 May 2014

The accommodation was absolutely terrible. We had booked to stay for 2 weeks, however we checked out the next day. The room was on two levels. The room was really old and needed a lot of renovation. The room also smelt really awful. There were cobwebs and lots of dust. There was only one ceiling fan in the living area which was barely working. The air conditioning was only in one bedroom. It was very hot in fiji at that time and we were really struggling. We could not use anything in the room because it was really filthy. The towels and sheets were really dirty and stained. The pool area was good.

Stayed: December 2013, travelled with family
3  Thank Romika G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this reviewResponded 23 May 2014

Dear Romika G,

Thank you for your comments. BEST WESTERN Grand West Villas appreciates comments from guests which assists us in improving our services to the best of our ability.
Your comments have been taken into consideration and investigated accordingly. We noted reservations was under another name. Were you part of the Arvind Goundar group that arrived on 24th December, 2014?
According to our Head of Housekeeping, she had a brief conversation with Arvind and he mentioned that he had visualized our rooms to be something different from what he saw. For that reason they didn’t want to stay and checked out. By not giving proper registered name, it was difficult to figure out or investigate on your comments. As we could not put a face to your name to assist us flash back to the details of your arrival and your presences. This further delays our response, due to time consumed investigating on facts.

There has never been a day where our housekeeping would provide dirty linens. Our guests are very valuable to us and it is our duty to provide each and every guests like you with a clean and presentable service. I also ensure that the maids are on top of their duties to avoid such comments.

Our local/overseas guests have always praised our cleanliness and the effort to make them feel at home during their stay with us. You must understand that we are a 3star property and we prioritize our services to meet our standards.

It is our hope that you will return in the near future to enable us offer you a better service.

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Reviewed 27 April 2014

This is a decent hotel off of the resorts. Everything was in good working order and the grounds were beautiful. It's a little off the beaten path but we were able to get transportation easily and saved a lot of money by not staying in a large resort.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Best Western
2  Thank KleinsKind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this reviewResponded 23 May 2014

Dear Kahbou,
Thank you for kind comments of BEST WESTERN Grand West Villas. Such comments are spirit lifting and encourages our team to work harder to achieve positive end results.
It is our hope that you will visit us again soon.
Kind Regards and take care!

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Reviewed 20 March 2014

Our little family stayed in a fully equipped 2 bedroom apartment, right by the pool, which was perfect for our little ones! Reasonable cost, very friendly staff, very close to essential services (supermarkets, phamacy, fruit market, nightclub :) right next door!) Airconditioned, clean rooms and perfect pool of sectioned varying depths for the water babies! We thoroughly enjoyed our stay with this hotel, and plan to return as often as we can!

Room Tip: If you're taking a young family, choose a room by the pool, on the ground floor :) Nadi's he...
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  • Stayed: February 2014, travelled with family
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1  Thank Kahbou V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this reviewResponded 23 May 2014

Thank you for your kind comments about your stay with us. We are so glad your family enjoyed our facilities. Our team of staffs will be looking forward to welcome you and your family again to your home at Grand West Villas in the near future.

Vinaka & Kind Regards.

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Reviewed 12 March 2014 via mobile

Our Harvey World travel agent booked this hotel for us in March 2013 for the last two nights of our honeymoon. It was the worst decision we've ever made! Staff spoke very minimal English (unusual in fiji) we were booked into a one bedroom room originally, after trapsing up the two flights of dirty concrete stairs we entered the room and the "concierge" refused to leave... very awkward until we realised he was waiting for a tip, which is highly frowned upon in Fiji, after we paid him he scowled at the $10 we had given him and left. The room was full of bugs, airconditioner was broken, shees were stained and filthy bathroom was terrible... we are 23, and not overly fussy but this place was awful! We paid the extra $200fd to upgrade to a villa which was nicer, but very very basic. Still pretty dirty but livable. No airconditioning, just rattly old ceiling fans that only half worked. We decided to hit the pool, the reason we agreed to stay here in the first place, only to find that it was nothing like advertising photos, and it was full of STINKING SEWERAGE water! Staff constantly said it was being emptied and cleaned and would be ready in a few hours but no one touched it our whole stay! The resturant is open when the chef feels like being there and so you can't buy drinks throughout the day. We ate here once, room service dinner, and the fish WAS beautifully cooked and very fresh but that was the only positive of our stay. Planes flying low overhead constantly as they land at the airport next door and On check on they tried to overcharge us. Was an absolute disaster! If you want an affordable hotel close to the airport stay at Toka Toka resort! Cleaner rooms and an amazing CLEAN pool!

Stayed: April 2013, travelled as a couple
1  Thank TassieReviewers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this reviewResponded 23 May 2014

Bula Vinaka from BEST WESTERN Grand West Villas!

Thank you for your comments.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 6796724833.


Sincerely,

Elizabeth Rotuivia
Resident Manager
BEST WESTERN Grand West's Villas

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Reviewed 3 February 2014

Grand Best Villas is one of the most beautiful places we have stayed It is very beautiful place with cool swimming pool and slide, nice staff, clean room, warm atmosphere. If I go to Fiji again I will stay there one more time.

  • Stayed: January 2014, travelled with family
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4  Thank Bula2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this reviewResponded 23 May 2014

Bula Vinaka Nader, Raheleh, Surena and Sepanta,
Thank you for your awesome comments about your stay with us. We value your comments as it boosts our staff team spirit to another level.
It is our hope that we will have another opportunity to welcome you to BEST WESTERN Grand West Villas!
Big Bula Hugs to you all especially Surena and Sepanta!!

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Reviewed 27 January 2014

Great family 1 bedroom unit,awsome staff,good location,service was excellent
tv wasnt so clear though and we found few insects inside the room
either than that everything was good and it was a pleasent stay


  • Stayed: January 2014, travelled with family
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Review collected in partnership with Easytobook.com
2  Thank oceanflower100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this reviewResponded 29 January 2014

Thank you for your kind comments. We are grateful for your appreciation of our services and rated your stay with us as excellent. BEST WESTERN Grand West Villas would like to sincerely apologise for the unclarity of TV and insects found in the room. Had our reception been notified immediately,we would have attended to the problems because it is important for us to ensure that our guests stay with us is made comfortable as possible. Again we are glad for your comments as this will help us be ontop of our services and facilities. We have looked into your raised points and briefed our housekeeping department to be extra vigilant with their check list when cleaning rooms and ensure that all our amenities are in order.
BEST WESTERN Grand West Villas is hoping for your return and looking forward to better serve you in the very near future.
Thank you and Best Regards.

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Additional Information about Grand West's Villas

Address: Newtown Beach Road, Nadi, Viti Levu, Fiji (Formerly BEST WESTERN Grand West's Villas)
Region: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #17 of 25 Hotels in Nadi
Price Range: £49 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand West's Villas 3*
Number of rooms: 42
Official Description (provided by the hotel):
Escape to your own private retreat, Hexagon Group of Hotels newest addition - BEST WESTERN Grand West's Villas, with its casually elegant atmosphere. At the Villas you can enjoy your "home away from home" with the convenience of our hotel facilities. ... more   less 
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Also Known As:
Best Western Grand West`s Villas Hotel Nadi
Grand West Hotel
Grand West's Villas Fiji/Nadi

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