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“bring ear plugs”

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Smugglers Cove Beach Resort & Hotel
Ranked #6 of 26 Hotels in Nadi
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“bring ear plugs”
3 of 5 bubbles Reviewed 18 April 2012

I stayed here twice - before going to the Yasawas and when returning. I was on a budget, so I stayed in the dorm. At check-in they give you a towel and the key to your bedside locker, which is helpful.
This is a high-traffic place and can get quite noisy and dirty quickly. The dorm is air-conditioned, which is also lovely, but it's also right beside the bar and restaurant. It is incredibly loud at night, especially when people start getting drunk. Ear plugs are a life-saver, as the bus for Port Denaru comes at 7:15 a.m.
The pool is nice and refreshing especially after lying in one of the hammocks or on one of the loungers for a few hours. The ocean is fairly mirky and unappealing, though the water is quite warm. I didn't go swimming in the ocean here. Not many do.
At some point a local came and offered me a coconut drink. Always figure out the price first. But it was cheap and a cool experience. He hacked the top of the green coconut off right in front of me and popped a straw in. When I finished, he cracked it open and had me eat the young fruit inside. Pretty tasty.
The staff are friendly and will usually help you with your further bookings. But you do start getting an understanding of Fiji-time here. No one moves very quickly and there is no urgency to anything.
When I got back from the Yasawas, it was after major flooding from a huge storm. Parts of Nadi were still under water. Smugglers had a generator and were operating minimally, though they were serving beer! :o) Internet was down, water kept going off and staff were getting barraged by guests. And another cyclone was on its way. The staff kept everything under control. They tried to help all the guests they could - even though none of the inconvenience caused by the storm was their fault.
The staff are great, the dorm cramped, tiny and loud - but overall, a cheap place to start out from, but glad I didn't spend my whole vacation here.

  • Stayed March 2012, travelled solo
    • Value
    • Location
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Helpful?
Thank nearlyintrepid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
floviti, Public Relations Manager at Smugglers Cove Beach Resort & Hotel, responded to this review, 10 May 2012
Thank you for sharing your comments further to your stay at Smugglers Cove Beach Resort. We are glad that you raised this issue with the high traffic, noise & constant cleaning needed. We had specifically assigned a housekeeping attendant daily to this lobby & public areas some time back just to ensure our floors & public areas are kept spotless as we saw how busy this time was and has worked wonders. This was a full time task and we will ensure that this is kept up - we regret that this did not happen whilst you were with us as half of our staffs were trapped in the flood not able to make it to work during this time thus no attendant was specifically assigned to these areas. We however were very grateful to the staffs that stayed back at the hotel & made yours & other guests' stay as comfortable as they could considering the facilities and the water situation then. We have passed on your kind comments apart from others and have thanked them for their great contribution.
Also due to the high traffic & the noise around this time of the evening, we have added a new building with more private dorms, i.e. 4-beds mixed & 8-beds girls dorm only for more privacy & options for those that opt to move away from the big pirates dorm. We do hope to see you sometime in the future to experience our other dorm options. Thanks again & Vinaka Vakalevu.
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764 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Nelson Bay, Australia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 17 April 2012

We had an issue when we first arrived as when we booked we were told that the room had ocean views,which it did but very limited.We found this a bit deceiving by the booking agency.At an extra amount we were ofered the front beach rooms which we accepted.The best experience of this place was the great cheap food and fabulous service from all the staff. They had different activities throughout the day and had shows on most nights.Would visit there again.

Room Tip: ask for the front ocean rooms otherwise your stuck behind other rooms with limited ocean views
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  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
3 Thank shassa031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
floviti, Public Relations Manager at Smugglers Cove Beach Resort & Hotel, responded to this review, 23 April 2012
Thank you Shassa for taking the time to put your review about Smugglers Cove Beach Resort. We have no control over agencies and their adverts but we will take extra effort to relay a proper & correct description with our partners to attempt to control our room descriptions to be more comprehensible. We have put in a lot of effort and work in our rooms and services and we are thrilled to read of your enjoyment of the food, ocean front rooms & the services delivered from our staffs. Daily night programs are scheduled to entertain and provide an extra activity for you our guests & diners for enjoyment and we are glad that this has been very successful and it is now common knowledge attracting a lot of diners regularly to make new friends and meet new people from all over the world. We will take you up on your word & look forward to seeing you again at Smugglers Cove sometime in the future. Vinaka Vakalevu.
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Henley-on-Thames, United Kingdom
Level Contributor
139 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 15 April 2012

Bathroom had puddles on the floor, not very clean. Humid, not too good smelling. Decent free breakfast. Small beach--only perk convenient for airport.

  • Stayed May 2011, travelled solo
    • Value
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Helpful?
1 Thank sarapishock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
floviti, Public Relations Manager at Smugglers Cove Beach Resort & Hotel, responded to this review, 23 April 2012
Many thanks for taking the time to put your review on Smugglers Cove Beach resort. We deeply regret that your stay was uncomfortable and that we were unable to attend to your discomfort whilst staying with us but we are taking steps to ensure our drainage system is well maintained daily. We have had some challenging weeks with the drainage but we have taken necessary steps to improve our drainage system to ensure our guest's comfort next time we are faced with such crisis. Our sincere regards & vinaka vakalevu.
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Travellers are raving about these Nadi hotels

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 April 2012

We stayed in the premium room nice and big, aircon was slow to cool down the room. A well run place, everything worked. The only hotel in Nadi that has everything; internet/ wireless, laundry, served 4 1/2 star food, good range of cocktail mix, ATM, tour/ adventure shop, gift shop, well presented staff, handful of selected hotel taxi drivers on call 24/7 for Smugglers guest. All these come with an expensive price tag.
A very personal service from staff, felt like each staff members were assigned to different guests. Which was nice if your new to Nadi/ Fiji. 24 hour security staff, they really look after you especially if you return drunk from a big night out. Making sure that taxi drivers whom dropped you did not over charge and that you didnt leave anything behind.
High traffic hotel, alot of new people checking in...Always busy.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ruby F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
floviti, Public Relations Manager at Smugglers Cove Beach Resort & Hotel, responded to this review, 23 April 2012
Bula Ruby, our gratitude and thanks for your positive feedback following your stay at Smugglers Cove beach Resort. We are also thrilled to see that you enjoyed the amenities offered which we will ensure to maintain consistency and availability for your our guest's comfort & convenience. The staffs have been encouraged to read your kind comments on their little gestures apart from their everyday tasks which in turn continues to encourage & motivate them daily. Like our slogan, we always try to maintain good & professional relationship with our guests by going the extra mile to ensure the stay is as safe and enjoyable as you can get - here at Smugglers Cove..the place to be. Vinaka Vakalevu & we hope to see you back sometime in the future at Smugglers Cove.
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Bangkok, Thailand
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed 19 March 2012

I was unable to fly due to sickness and so i am here at the moment.
If you want rude Fiji staff then come here. They don't have MILK??????? That's all i wanted!! No answers and very disorganized. Yellow towels and hair in the sink. Not happy considering I paid for a great room looking over the ocean.

  • Stayed March 2012, travelled solo
    • Value
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Helpful?
Thank jamgilbert22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
floviti, Guest Relations Manager at Smugglers Cove Beach Resort & Hotel, responded to this review, 26 March 2012
We sincerely and duly apologize for the lack of response & services you experienced whilst staying with us and especially at a very bad painful situation for you. Due to the nature & request of your booking not to be disturbed, we have strictly put a note against your room not to be disturbed unless you put up your sign for room service at your door. Poor communication with the milk issue have been addressed and we are just glad we are able to attend to your needs and correct the misgivings to have you stay an extra night with us. We hope you healed completely and had a good flight to your next destination. We wish you a happy trip for the rest of your holiday. Vinaka Vakalevu.
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Stockholm, Sweden
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 17 March 2012

We used this place as our hub when travelling Fiji. Before and after Island Hopping the Yasawas, and then before we left Fiji.

It's a friendly place, with clean and good rooms. We stayed in the double rooms, so no ideas how the dorm is. But the rooms were big, and it's a good standard for being Fiji. You get a lot for what you pay.

The restaurant is OK, but walk up to the Indian place at the big road for some awesome cuisine.

The service was good. We could leave our luggage in a locked room when we left for the Island Hopping, so we didn't have to carry it around.

Breakfast was very simple, but it's included and not too bad.

The location is a bit off from Nadi centre, so it's a hustle to get into the centre. BUt for the stay, it's ok. The beach is nothing to brag about either.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank DanieloSussi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
floviti, Guest Relations Manager at Smugglers Cove Beach Resort & Hotel, responded to this review, 26 March 2012
Thank you for taking the time to post your review on Smugglers Cove. We are glad that you enjoyed our accommodation & facilities as this was our objective when designing Smugglers Cove to take comfort and service to new levels for budget travelers. Like you pointed out, Smugglers Cove is a great hub for island hopping and we hope to maintain this attribute and provide other joys in between your island stays and optional beach in comparison to the exotic beautiful beaches at our smaller islands. Apart from the modern facilities, the additional services complimentary with our rates are necessities provided mainly for your comfort and we are really glad that you and a lot of our guests have utilized and enjoyed these small courteous gestures.
Thank you again and we hope to have another opportunity to meet you sometime in the future. Vinaka Vakalevu.
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Nadi, Fiji
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 March 2012

Just staying in hostel last night in the big dorm and had a great stay! Staff all very friendly and beds were clean and we were given towels and lockers on arrival. We had to check out at 10am but our flight wasnt till the evening and so they kept our luggage in storage for us during the day and we chilled by the pool for the day-would definitely recommend!

  • Stayed March 2012, travelled with friends
    • Value
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Helpful?
1 Thank 128Ellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
floviti, Guest Relations Manager at Smugglers Cove Beach Resort & Hotel, responded to this review, 14 March 2012
Many thanks Ellen for your positive comments and we will for sure pass this on to our staffs to encourage and motivate them always. We are happy that you utilized our amenities like luggage storage, etc, purposely provided for convenience and an option for you our guests to enjoy the rest of your last day in Fiji & especially at Smugglers Cove without having to worry about securing your valuables/luggage whilst awaiting your flight.
Look forward to the next time hopefully to see you again at Smugglers Cove. Vinaka Vakalevu.
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Additional Information about Smugglers Cove Beach Resort & Hotel

Property: Smugglers Cove Beach Resort & Hotel
Address: 13 Wasawasa Road | Wailoaloa Beach, Nadi Bay, Nadi, Viti Levu, Fiji
Phone Number:
Region: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Nadi
#4 Spa Hotel in Nadi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Smugglers Cove Beach Resort & Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Smugglers Cove is a newly built 3 1/2 star rated beachfront resort centrally located on renowned Wailoaloa Beach at Nadi Bay & a comfortable 15 minutes drive from Nadi International Airport, Port Denarau Marina & Nadi Town. The popular Ghost Ship Bar & Grill offers great local & international fare at reasonable prices along with stunning sunsets and ocean views from the beachfront deck dining area. If you are looking for suitable Nadi accommodation that has a fun, inter-cultural atmosphere along with clean comfortable rooms and Free High Speed Wi-Fi Smugglers Cove really is the place to be....... ... more   less 
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Also Known As:
Smugglers Cove Beach Hotel Nadi
Smugglers Cove Beach Resort And Hotel
Smugglers Cove Beach Nadi
Smugglers Cove Beach Resort & Hotel Fiji/Nadi

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