When we arrived the room we had booked ( an ocean view room with twin double beds) was not available. It was clear that the hotel was pretty full so we were happy to hear we were being "upgraded" to a deluxe ocean view room...
The upgrade missed the mark, however, because now we had a king bed and a fold out couch. The mattress in the fold out couch was rock hard and in places the inner springs were able to be felt. This was an issue every night of our stay.
We also had an issue with the reception staff when we wanted to do some washing in the guest laundry. There were no tokens at the desk and the reception staff member told me " We will have some in ten minutes when our staff member brings some up" Those ten minutes were obviously Fiji time minutes because forty minutes later no tokens were to be had...
Immediately before staying here we had been at Denerau Island at the Sheraton. Consequently, we were in the perfect position to compare two hotels both claiming five stars. Sadly the Outrigger no longer lives up to this rating. The room was simply not big enough for three adults and certainly a fold out couch (in any state) is not what one would expect from a five star room. It is also not new or newly refurbished. It might pass for five star in 1995 but not 2014,
We were at the Outrigger during Australian School Holidays. The main pool was awash with families - kids, kids and more kids. This is a hoot if you are a family with kids - our girl is nearly 17 so this was not for us. The pool area is pretty and is well suited to families just not really ours.
We spent a fair bit of time at the adults only pool. Initially we were told that only people over 18 were allowed in this area but given that our daughter is only interested in sun-baking around a pool (no Marco Polo here) we were left to our own devices in peace. Mostly the staff here were excellent ( take a bow, Epi ) but this was not the case all over.
The food was pretty good. We enjoyed the breakfast with a new smoothy shot each day. The differently themed buffets each night were good. We also ate at the beachside bar/restaurant the adult pool restaurant and main pool restaurant - all were entirely satisfactory. A nice touch that brought my wife and I to tears was the staff singing the farewell song to us in the buffet restaurant on the last night. A beautiful way to finish our holiday.
We visited Kula Eco park (subject of a separate review but suffice to say we enjoyed ourselves) We also went into Sigatoka for some shopping which was fun and less stressful than shopping in Nadi with it's pushy shop touts.
One other criticism is the price of wifi here at the resort - $35Au for three days is ridiculous. A five star hotel has either free wifi or charges a minimal fee. It was also flukey in the room, particularly when more than one of us was on-line, so not a selling point. You can use the two laptops in the cafe for 20 minutes a time for the price of a coffee (yes, you have to buy something first) but as anyone with teenage kids will tell you, that ain't gonna cut it.
We paid only slightly less here than we did at the Sheraton. As there was no more sea swimming or snorkeling access here than there is on Denerau, I would say the saving was not worth it. There is really nothing major wrong with the Outrigger and in fact, if you have kids up to teenage years this place will suit you well, we just had better experiences elsewhere this Fiji trip and certainly much better bang for our buck in south east asia.
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- Also Known As:
- Outrigger On The Lagoon Fiji Hotel Sigatoka
- Outrigger Lagoon Fiji
- Outrigger Hotel Sigatoka
- Outrigger Fiji Beach Resort Sigatoka
- Outrigger Resort Sigatoka
- Outrigger Sigatoka
- Fiji Outrigger
- Fiji Lagoon Outrigger
- Sigatoka Outrigger