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“nice pizza”
Review of Holiday Inn Suva

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Holiday Inn Suva
Ranked #2 of 12 Hotels in Suva
Certificate of Excellence
Viti Levu, Fiji
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“nice pizza”
Reviewed 25 January 2014

a great central location
easy to access
pizzas are great good variety of toppings yummy
just one tip service on drinks could be faster could sell more
staff lovely and very friendly
nicely set out in sun or inside in air con to sit
nice entertainment

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank fromparadisefiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Suva_GM, General Manager at Holiday Inn Suva, responded to this review, 11 February 2014
Dear AnneMarei1,

Thank you for your review and it's great to know that you enjoyed our Woodfired Pizzas and entertainment at the pool deck. I've liaised with our Food & Beverage department in regards to the service as well.

Once again thank you for your feedback

Kind Regards
Preston Miskelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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456 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Polish first
  • Spanish first
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English first
Sydney, Australia
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 January 2014

We only stayed here overnight on route from one of the msmaller island back to Nadi - Suva is a bit drab, especially on public holidays (The Prophet's Birthday??? Who knew?)
The good first: great location in Suva near the Museum (which was closed), nice pool with water-slide, nice bar with great pizza. Now the bad:
Firstly despite reserving 2 rooms for 5 people in one family and getting email confirmation, on check in there seemed a great deal of confusion. The 2 rooms ended up on different levels despite starting with the same number.
Despite very hot day, Air Cond was off in our room. When asked to be shown how to work it, the staff member seemed totally out of his depth and seemed to be pushing buttons at random on the remote, including setting the remote to 30 deg C! It turned out the remote needed a code to be entered to work properly!
After finally getting it to work, the staff member stayed in the room and kept asking "is it working now?" To which the answer was (repeatedly) "Yes, thank you." until we finally had to ask him to leave so we could get changed.

Room Tip: Ask them to get A/C working BEFORE check-in
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zanarail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Suva_GM, General Manager at Holiday Inn Suva, responded to this review, 20 January 2014
Dear Zanarail,

Thank you for your review regarding your recent stay with us.

It's great to hear that you enjoyed our woodfired pizzas during your stay, however it's disappointing to learn that your stay was marred by your check in experience regarding your rooms and the air condition and I've shared your review with the Front Office Manager.

Thank you once again for your review as we both welcome positive and constructive feedback as this provides traction for the hotel

Kind Regards
Preston Miskelly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartlepool, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 January 2014

My husband and I stayed here for one night on January 3, 2014. I admit, I was a bit worried by some of the reviews about the rooms, etc. We did have an issue with our room, but it was immediately corrected, and I chose not to write about it in all fairness, it was not an issue any more once resolved.

The bathroom had been renovated to a very good standard, shower worked well, and the toiletries provided were lovely Fijian Frangiapani lotion, shower gel, shampoo. The bed was remarkably comfortable and pillows were good, great linens too. Albeit, the carpet and walls were in need of a renovation. I understand it's the tropics and humidity can be a factor to some of the wear and tear of decor. Our king sized room was spacious and comfortable, with a kettle, tea and coffee facilities with real mugs, not plastic (all clean) and a good refrigerator stocked with a for-purchase mini-bar. Brilliant. We had a room overlooking the waterfront and the end of the grassy common area, on the upper floor away from the lobby area and where food was being served. There is a sliding glass door with a screened door leading to the balcony, and sound did travel but it was quiet in the evening.

The pizza is the hotel's saving grace for food. Honestly, they were brilliant and BIG , so be prepared with an empty stomach to enjoy it all. I had a non-alcoholic fruit punch cocktail which was fantastic and followed by Fijian beers. We tried the selection of local beer offered, all good. Food served in the evening was the one disappointment as there wasn't an indoor sit down restaurant. We had to eat outside which is fine for some, but it was hot and travelling from the UK it was a bit much for us. Anyway, the selection was fine, but the menus should be more consolidated. It was a bit of a chore looking at a variety of menus. I ordered a chicken burger which was good, and fresh fruit plate with an added scoop of ice cream on request.

Breakfast was good, although we found serving spoons not out and eggs were a bit delayed. Aside from this, the variety of hot and cold foods was fine, and the fresh fruit was the best. Papaya and passion fruit was absolutely the best. The small, golden pineapple was sweet and probably some of the best I have eaten. I am still rating service as excellent, because the staff were genuinely helpful and efficient.

Check in as well as check out was fast and the staff were genuine to ask how our stay was at check out. The service in table service for drinks was great and we have to compliment the staff on their courtesy and service. There is a fantastic porter service. As there was no visible elevator, the bags had to be carried up the flight of stairs by the hotel porter. I am not certain about wheelchair access on that note, so please inquire if booking an upper level room.

Just so you are aware, because the property is "a waterfront hotel", doesn't mean there is a beach. It is more a small bay that is tidal, so no swimming except in the hotel's pool. A good atmosphere in the evening, security patrolled the hotel, and we found that it was pleasant to just sit and watch the sunset sipping on a few beers. We paid for internet use, and found it to be reliable, fast and a good signal. These days, paying for internet is hot-topic of discussion when staying in a hotel, but it's at least available, and it was our choice to pay the fee for 24 hours usage.

It's a good hotel to use in transit, but if I were going to stay in Fiji, I would hope to be on a white sand beach somewhere .....the location is what it is, but overall it was a good hotel.

Room Tip: Rooms that are above the lobby would experience more noise, as there are speakers around the dining...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SeaGems1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Suva_GM, General Manager at Holiday Inn Suva, responded to this review, 20 January 2014
Dear SeaGems1971,

Thank you for your kind review regarding you recent stay with us.

I'm glad that our team was able to assist you immediately with your room and it's also sounding to hear that you enjoyed your stay with us and enjoyed the facilities that we have to offer.

In regards to your meal experience, I do apologize that you had to have your meal outdoors, please rest assured that this is just a temporary setup as our restaurant is currently undergoing renovation.

Thank you once again for your review and we look forward to welcoming you back in the future

Kind Regards
Preston Miskelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suva, Fiji
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 January 2014 via mobile

Great place to stay in Suva, very convenient. Short distance to night clubs nearby, and rooms are well maintained.
Have the best pizza in town, cooked over firewood stove, unique taste. Ordering drinks does takes longer, especially if you drink in groups. You might order beer and your friend order cocktails... Will take forever. Best deal is to walk to the bar, order your beer and you'll get it instantly, otherwise, a beer will take about 5-10 mins to get it.
Overall, good for only short stay. Great view of Suva harbor.

Stayed January 2014
Helpful?
Thank KAY-M3006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Suva_GM, General Manager at Holiday Inn Suva, responded to this review, 20 January 2014
Dear Kay3006,

Thank you for your review and it's great to hear that you thoroughly enjoyed our wood fired pizzas. I do apologize that you experience a delay in our service at the pool deck and we assure you that this is being looked into by our Food and Beverage Manager.

Once again thank you for your review.

Kind Regards
Preston Miskelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suva, Fiji
1 review
Reviewed 15 January 2014

Spent a few days with the family during the holiday period at Holiday Inn Suva, including New Years eve. We loved it. I especially recommend their New Years eve dinner/party, buffet and band, which went on till early hours of the morning. Food was great, and staff helped create that festive atmosphere. Kids were welcome and treated really well. Best hotel in Suva.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 20Matuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Suva_GM, General Manager at Holiday Inn Suva, responded to this review, 20 January 2014
Dear 20Matuku,

Thank you kindly for your review and I've shared with the Team here at Holiday Inn Suva how you and your family enjoyed your stay at the hotel. We do look forward to the festive seasons and New Years Eve is one of our greatest events that we have here and it's a pleasure to see that all our guests enjoyed the night with great food and music.

Once again thank you for your review and we look forward to welcoming you in the near future

Kind Regards
Preston Miskelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lautoka, Fiji
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 January 2014

Great place to stay in Suva. Staff and their service is excellent. Rooms are very well maintained. Love to sit at the bar and have some chilled Fiji Gold. Pool deck view is amazing. Yummy breakfast. Try their wood fire pizza as well.

Room Tip: Choose the 2nd floor room.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zeefiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Suva_GM, General Manager at Holiday Inn Suva, responded to this review, 20 January 2014
Dear Zeefiji,

Thank you for your review and it's pleasing to hear that you enjoyed your stay with us.

The hotels proximity/ access is very central to the CDB and overlooks the Suva harbor which makes it a great location for both business and leisure travelers.

Zeefiji, thank you very much for your review and we look forward to welcoming you back in the near future

Kind Regards
Preston Miskelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 January 2014

We stay here everytime we go to suva. Staff are excellent - very friendly, helpful, attentive, and give you the best service ever. Love staying here. Rooms are good, and equipped with everything you need. If you ever have any issues, its resolved asap without any hassle. Staff refer you with your personal name which shows they take interest in their visitors and make them feel at home. Definitely worth the stay every time :-). Buffet breakfast is great. Convenient to the city, safe car parks, etc... Warm smiles of the staff make the stay perfect.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyNMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_Inn_Suva_GM, General Manager at Holiday Inn Suva, responded to this review, 8 January 2014
Dear FamilyNMJ,

Thank you very much for your review and it's a proud moment for me as a General Manager to know that you and your family thoroughly enjoyed your stay experience at the Holiday Inn Suva.

Thank you once again for your review and we look forward to welcoming you back soon

Kind Regards
Preston Miskelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Suva

Property: Holiday Inn Suva
Address: 501 Victoria Parade | G.P.O Box 1357, Suva, Viti Levu, Fiji
Phone Number:
Region: Fiji > Viti Levu > Suva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Suva
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Suva 4*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome. Enjoy fine harbour views and a warm Fijian welcome at Holiday Inn Suva, just steps from the city's key sights. Leave the city bustle behind in the cool, open-plan hotel Lobby at Holiday Inn Suva. You'll relax as you stroll through palm-fringed gardens and cool off in the sparkling freshwater pool. Nausori Airport is 22km away and we have ample complimentary parking. All of our bright, modern Guest rooms have high-speed Internet and a balcony. Holiday Inn Suva is well-located for business, within 5 minutes' walk of major banks, embassies and the EU headquarters. Our 3 flexible meeting rooms, with wireless Internet and harbour views, provide a unique backdrop for events and you can catch up in the 24-hour Business Centre. Work out in our glass-fronted Fitness Centre, facing Victoria Parade and historic Government buildings. Vikatoria's restaurant is a laid-back setting for fresh fish while waterfront Bati ni Wai serves pizza al fresco. Enjoy an icy-cold beer with big-screen sport in Tapa Lounge Bar, or listen to live music and enjoy Suva's sunsets from the pool deck. ... more   less 
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Also Known As:
Holiday Inn Suva Hotel Suva
Suva Holiday Inn

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