We recently stayed one night here on our way back from North Carolina to Missouri and everything was perfectly fine, except for the bugs! Upon entering our room on the second floor we saw 4 bugs right off the bat. The husband took care of those and then more started appearing! The hubby went down and got us a different room on the third floor which was bug free, but we had to move everything again and it was late and we were exhausted! I am glad we got a different/bug free room, however the problem lies in the fact that they knew they had a bug infestation and did not inform us until my husband asked for a different room. They admitted they had exterminators spray, but still had the bug infestation they "think" from the creek that is located behind the hotel! They also told him it was OK because the bugs were harmless ones! I don't care if they are harmless or not. We were not paying over $100 for a night with bugs in our room! It was late and with exhausted kids and husband we stayed in the 3rd floor bug free room located in the front of the hotel rather than the back row of rooms by the creek. However, we were never offered any concessions for this trouble and lack of customer service and their free breakfast was sub-par at best. We will definitely be staying elsewhere from now on.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Ashland is located in the heart of the Tri-State Area which consist of Ohio, Kentucky, and West Virginia. The historic city of Ashland, KY is known for its roots in the County Music Highway and the Ashland Paramount Arts Center. Whether you're staying for business or leisure, our hotel offers a prime location with all the modern amenities. Our location makes us minutes from Kings Daughter's Medical Center and the Tri-State Airport. ... more less
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- Also Known As:
- Fairfield Inn Ashland Hotel Ashland
- Fairfield Ashland
- Ashland Fairfield Inn