We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bug Problem”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Fairfield Inn & Suites Ashland
Ranked #3 of 10 Hotels in Ashland
Certificate of Excellence
Reviewed 2 January 2014

We recently stayed one night here on our way back from North Carolina to Missouri and everything was perfectly fine, except for the bugs! Upon entering our room on the second floor we saw 4 bugs right off the bat. The husband took care of those and then more started appearing! The hubby went down and got us a different room on the third floor which was bug free, but we had to move everything again and it was late and we were exhausted! I am glad we got a different/bug free room, however the problem lies in the fact that they knew they had a bug infestation and did not inform us until my husband asked for a different room. They admitted they had exterminators spray, but still had the bug infestation they "think" from the creek that is located behind the hotel! They also told him it was OK because the bugs were harmless ones! I don't care if they are harmless or not. We were not paying over $100 for a night with bugs in our room! It was late and with exhausted kids and husband we stayed in the 3rd floor bug free room located in the front of the hotel rather than the back row of rooms by the creek. However, we were never offered any concessions for this trouble and lack of customer service and their free breakfast was sub-par at best. We will definitely be staying elsewhere from now on.

Room Tip: Get a room that is in the front of this hotel! No bugs!
See more room tips
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MOMom316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Fairfield Inn & Suites Ashland, responded to this reviewResponded 6 January 2014

Dear MOMom316,
Thank you for reviewing your recent stay with us. Please accept my apologies for the negative experience you had at our hotel. Unfortunately, our area has been affected by an influx in the stink bug population, and they are resistant to pesticides. While we have a Preventative Pest Control Elimination Program to make sure that our guests are not affected by this, from time to time some rooms can see more of them than others. We are truly sorry for the inconvenience this caused you and your family and will continue to work hard on mitigating the situation. Please allow us another opportunity to serve you on your next trip to Ashland.

Sincerely,
Adam H.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (163)
Traveller rating
Traveller type
Time of year
Language

99 - 105 of 163 reviews

Reviewed 23 December 2013

I stayed 2 nights at this property while visiting family in KY and WV. Rooms are a little on the small side, but newly renovated and very comfortable. The bed was great!!! Best sleep I've had in a hotel in a while. Breakfast was a nice surprise. I expected continental style, but there were hot foods both mornings and it was good! I had a problem with points the second night, but Marriott and the hotel went above and beyond to help me and make it work. I would highly recommend this hotel to anyone needing a place to stay in the area. I will definitely stay there again when visiting family.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

We stayed at this Fairfield Inn on the way to Roanoke,VA last week. It had been at least 5 years since our last stay-we've been staying at the nearby Hampton Inn during that time as it was a little nicer. We had Marriott points to use this time, so we decided to check out the Fairfield again. It was a pleasant surprise! It was much nicer than it was at our last stay. The rooms had been updated very nicely with new furnishings. Everything was clean. The AC/heat was also better and quieter than the last stay. There was a small fridge and microwave in the room. The bed was really hard, but the sheets were soft at least. The lobby area was improved, as well. It was definitely equal to the Hampton Inn (although I do love this Hampton's promise of a new duvet cover for every guest).

All in all, a very nice surprise.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MackinacMegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

We had been in the car for a long, long day and did not have reservations because we didn't know how far we would get before it got dark or we were weary. Fairfield Inn did not show up on my phone search or our car's navigation. We stopped at another of our favorites that did and they had no rooms. But they called the Fairfield which had two vacant rooms. We were very pleased with service, the room, the breakfast. Despite the noisy road traffic when we arrived, we heard none of it when we went to bed.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Helen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

Breakfast was great!!! Room was clean!!! Staff was super helpful!! It was probably a little expensive but I ended up getting a room through an online room bid site for well under what they were wanting on their website. It's next to a mall which has it's benefits!!! We ordered Daddy's Pizza and it was very good.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank taylorstables
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Fairfield Inn & Suites Ashland, responded to this reviewResponded 15 November 2013

Dear Taylorstables,
The staff and I wanted to thank you for your valuable feedback. Guests’ sharing their experiences is how we know we’re doing the right thing or if we need to change or modify something. I appreciate your kind comments, and I will certainly share them with my staff. We hope to see you again in the future!

Take care & safe travels,
Adam D. Hill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2013 via mobile

This is "hands down" the best hotel in the area!!! Newly remodeled -- Great breakfast -- and without a doubt the best staff I've encountered at any price!!! Do yourself a favor and rest well here. Stayed at other locations in the area, but none even come close to the quality and service!!

Stayed: October 2013, travelled on business
1  Thank FinRisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Fairfield Inn & Suites Ashland, responded to this reviewResponded 15 November 2013

Dear FinRisk,
Thank you for providing your feedback regarding your stay at the Fairfield Inn Ashland. The staff and I truly appreciate your kind comments regarding our property and the level of service we provided. We’re glad to hear that you enjoyed our renovated property and expanded breakfast options. We strive daily to put all our guests first and show our appreciation as you’re what makes us successful! We look forward to seeing you again in the future!

Take care & safe travels,
Adam D. Hill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013 via mobile

Staff and management could not have been nicer or more accommodating!!!

So much better than the Hampton Inn up the street there is really no comparison!

Newly renovated and best service in the area!! Would recommend this hotel over all others!!

Stayed: September 2013, travelled on business
1  Thank brightonmgt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Fairfield Inn & Suites Ashland, responded to this reviewResponded 27 November 2013

Dear Brightonmgt,
Thank you for providing valuable feedback regarding your stay, and your interactions with my staff and myself. We appreciate you and the business you provided us over the past several months. We have certainly missed seeing you every week, and look forward to seeing you next time you’re in town. Thank you for allowing us to be your “home away from home”!

Take care & safe travels,
Adam D. Hill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Ashland
0.7 mi away
Hampton Inn Ashland
Hampton Inn Ashland
#1 of 10 in Ashland
384 reviews
1.2 mi away
Holiday Inn Express Hotel & Suites Ashland
0.9 mi away
Days Inn Ashland
Days Inn Ashland
#5 of 10 in Ashland
286 reviews
Show Prices
Show Prices
Show Prices
9.8 mi away
Holiday Inn Express & Suites Ironton
7.3 mi away
Best Western River Cities
5.8 mi away
Ramada Limited Catlettsburg/Ashland
Show Prices
Show Prices
Show Prices

Been to Fairfield Inn & Suites Ashland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Ashland

Address: 10945 US Route 60, Ashland, KY 41102-9602
Region: United States > Kentucky > Ashland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Ashland
Price Range: £74 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Ashland 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Fairfield Inn & Suites Ashland is located in the heart of the Tri-State Area which consist of Ohio, Kentucky, and West Virginia. The historic city of Ashland, KY is known for its roots in the County Music Highway and the Ashland Paramount Arts Center. Whether you're staying for business or leisure, our hotel offers a prime location with all the modern amenities. Our location makes us minutes from Kings Daughter's Medical Center and the Tri-State Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, TripOnline SA, Expedia, Ebookers, Evoline ltd, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Fairfield Inn & Suites Ashland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn Ashland Hotel Ashland
Fairfield Ashland
Ashland Fairfield Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing