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“surprizingly good hotel”

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Sheraton Tirana Hotel
Ranked #4 of 93 Hotels in Tirana
Certificate of Excellence
Reviewed 17 February 2014

This is the only chain hotel in Albania and considering the lack of a history of 5 star hotels- surprizingly good and high standards. I think the best option and western standards.
It is situated about 20 mins drive from the airport and max 10 mins walk to the centre of the town.
Rooms are well decorated, not too exciting in decor maybe but well equpped. comfy bed, quiet, only small issue was the chair by the desk- much too low and not all lighting worked. Some rooms overlook the main football stadium and the city centre, others on to the main park which is just at the back of the hotel.
Staff on the whole are very good and helpful. Reception was a bit hit and miss tho.,not all scoring marks re c/s and some did not know how to smile.
Food in restaurants was good for the price but fairly basic,
The club level lounge was very good- fresh juices and hot drinks most of the day and snacks and drinks (wine etc) and canapes included in the evening. Food a bit basic but again adequate and for breakfast you can order an egg dish. Staff working in the lounge were EXCELLENT..
2 pools, a very good and large gym, well equipped, A privately run Thai massage centre- good massage, reasonable price.
Avis on the ground floor also worth a mention. The Avis licensee also has a travel/tour company so many of the drivers are also guides and have superior knowledge. You can also book a tour with a driver and a local guide at the destination via them and worth doing so.

  • Stayed: January 2014, travelled solo
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2  Thank Kate70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Public Relations Manager at Sheraton Tirana Hotel, responded to this reviewResponded 19 February 2014

Dear Guest,

We would like to thank you for staying with us during your visit in Tirana. Thank you also for your nice comments. We are more than pleased, when our guest experience is excellent. We look forward to welcoming you back to Tirana, and having you at Sheraton Tirana Hotel again. Warm Regards, The Hotel Management.

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212 - 218 of 447 reviews

Reviewed 31 January 2014

Not a bad hotel with everything working as it should, a clean room, and good staff. The restaurant however needs a bit more attention - at breakfast the buffet signs were frequently missing so I had no idea what some of the food was, had one morning I had to search for coffee myself, and at dinner a Prince song was playing with explicit and obscene lyrics (I thought it was rather funny but could see it would be highly offensive to a sensitive person, luckily nobody else was there). I'd definitely stay there again next time I'm in the city for business.

  • Stayed: January 2014, travelled on business
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2  Thank drpsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Guest Relations Manager at Sheraton Tirana Hotel, responded to this reviewResponded 3 February 2014

Dear Guest, We would like to thank you for staying with us during your visit in Tirana, for sharing your guest experience with us and for your precious feedback. We are delighted to hear that you found the room clean and would like to thank you for your kind words of appreciation for our staff. In the same time would like to apology the coffee was not offered to you, and as well we would like to apology for background inappropriate music lyrics, which most probably our staff didn’t pay attention to the lyrics, but still we appreciate much your feedback for such matter in order to be more careful and attentive in the future. We look forward to welcoming and serving you again in the near future.

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Reviewed 17 December 2013

I think this is one of the best hotels you can find to stay in Tirana. I would suggest you to stay here comparing it with the rest of the hotels i saw.

However, I faced some problems such as:
fewer amenities than expected, misplaced amenities, wi fi was lost for good and the answer was we will see what we can do tomorrow. Rooms were nothing special.

In the positive side:

Stuff was very polite and helpful with whatever we asked.

Beds were comfortable.

Hotel was overall very clean.

The best of all was that because I wrote a negative review on the hotel's feedback survey I had an instant response from the hotel manager which was satisfying and I greatly appreciated it.

  • Stayed: November 2013, travelled on business
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1  Thank Traceratio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Guest Relations Manager at Sheraton Tirana Hotel, responded to this reviewResponded 19 December 2013

Dear Guest, We would like to thank you for staying with us during your visit in Tirana and for sharing your guest experience with us via Tripadvisor. We look forward to welcome you back at the Sheraton Tirana and please contact us, as we want to make sure your next stay will be pleasurable under every aspect.

Warm Regards,

Management Team

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Reviewed 2 December 2013

Very good hotel for business, very spacious rooms, good desk space and comfortable chair. Indoor pool and gym very clean and not too busy.

Room service is very fast and efficient.

On the negative side, the lighting in the room is not well thought through, it's almost impossible to see what is in the closet.

  • Stayed: November 2013, travelled on business
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Thank BonBin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Public Relations Manager at Sheraton Tirana Hotel, responded to this reviewResponded 4 December 2013

Dear Guest, Thank you for staying at Sheraton Tirana Hotel, and for sharing your guest experience with us via Tripadvisor. We look forward to welcome you back at the Sheraton Tirana and are confident that your next stay will be pleasurable under every aspect.

Warm Regards,

Management Team

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Reviewed 17 November 2013

I was pleasantly surprised to enjoy an excellent service attitude of high standards, while the city is still developing on this. The rooms are very neatly while handy decorated in order to accommodate a business traveller. Very conveniently set the sockets next to your bed, in order to enjoy reading your book on the iPad while charging, so you don't mind falling asleep with it in your hands.
Breakfast buffet is really with a great variety & good taste while they are alert to help you if you can't find what you want.

Room Tip: Choose a club room. They are more spacious.
See more room tips
  • Stayed: November 2013, travelled on business
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2  Thank Anna-Stelios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Public Relations Manager at Sheraton Tirana Hotel, responded to this reviewResponded 19 November 2013

Dear Guest, Thank you very much for your positive feedback. We feel more than delighted to hear you enjoyed your stay and you ranked our service as excellent and of high standards. High standards are one of our missions and promise to our clients, and when we hear our guest’s experience in our hotel is great, we feel fulfilled and much more motivated to keep going like this. We truly look forward to your return. Warm Regards, Management Team

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Reviewed 9 October 2013

I spent over a week at this property and was very pleased. As a SPG Platinum member I was upgraded to a large suite. The room was very clean and spacious. The club level lounge was always well stocked and the staff was superb. The gym is outstanding and although I didn’t have a chance to use the pool it looked amazing. I’ll have to come back during warmer weather to enjoy it! I highly recommend this Sheraton property when you’re staying in Tirana.

  • Stayed: February 2013, travelled on business
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2  Thank EinReisenderAusCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Manager at Sheraton Tirana Hotel, responded to this reviewResponded 23 October 2013

Dear Guest,

Dear Guest, It is our pleasure to read your feedback following your stay at Sheraton Tirana Hotel. We would like to thank you for your compliments about our hotel facilities and services. Also many thanks for sharing the feedback about the cleanliness and size of rooms, our club lounge, gym and the pools. It is such a pleasant thing to welcome you back in our hotel to enjoy our facilities any time of year, as there is as well an inside pool, which is accessible and comfortable during winter times. Looking forward welcoming you back in the near future. Kind Regards, The Hotel Management.

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Reviewed 7 October 2013

A bit high priced for Albania, but probably the best of the major chain hotels in Albania; near centr of Tirana with shopping in mall attached and more nearby, plus many restaurants, incl a decent one in hotel. Rooms very large, with wooded floors (easy to clean, but may be noisy if someone in high heels is in floor above!); a bit noisy, both from outside (motorcycles) and halls and other rooms; plus, the soccer stadium is next door and may b crowded/noisy if game in town. Very nice fitness room with both indoor and outdoor pools. Breakfast buffet not huge, but incl everything we wanted. Only 2 elevators, but no waiting and seemed reasonable fast. Surprised that wifi in rooms NOT free (15 Euro), tho in lobby it was free. TV with numerous channels incl CNN.
Bed firm but comfortable, bathroom very large with large tub and shower combo. Good service in b-fast buffet and hotel, but no one in fitness area or pools when swam.
In states this wood be a 3 star, but in Albania a 5 star - thus the compromise.

  • Stayed: October 2013, travelled as a couple
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1  Thank heund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Manager at Sheraton Tirana Hotel, responded to this reviewResponded 9 October 2013

Dear Guest,

Thank you for staying with us and taking the time to post a review. We are pleased to see that you found the food excellent and enjoyed our room space and furniture’s, as well as the pool and fitness facilities. We feel appreciated you specified Sheraton Tirana as the best of the major chain hotels in Albania even because we proudly stay as the first and the only one Internationally Managed Branded Hotel so far in Albania. It is our main aim to deliver the Sheraton service and to provide a friendly and efficient service to make each guest stay a special one. Through each comment we received from your feedback, we are glad you didn’t experience any of the issues you are mentioning about the noise and the elevator’s efficiency. We can assure that the material of our windows, walls and Sweet Slipper Beds are as per Starwood standards & policy and this is the main reason why you didn’t experience any of the above points even when as usual hotel is in its full capacity.

We hope to welcome you soon again to the Sheraton Tirana.

Warm regards,
The Hotel Management

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Additional Information about Sheraton Tirana Hotel

Address: Sheshi Italia | Italy Square, Tirana, Albania
Region: Albania > Tirana County > Tirana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Tirana
#6 Family Hotel in Tirana
#12 Business Hotel in Tirana
Price Range: £65 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Tirana Hotel 5*
Number of rooms: 151
Official Description (provided by the hotel):
The capital's central gathering place Experience a high level of comfort right in the middle of a green oasis near the National Park and Artificial Lake, just a few minutes from the city center. Explore the stylish urban resort located in the heart of Albania's capital. Retreat to our 151 airy & spacious guest rooms, filled with comforting touches like deep-stained wooden floors, modern amenities, business worktables and beds created for a wonderful night's sleep. ... more   less 
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Also Known As:
Tirana Sheraton

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