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Reviewed 13 June 2014

Was a fantastic hotel. The staf was very lovely, full of bitter desire to help us. The rooms were very clean, and the breakfast was delicious... Located in an area with fresh air. I will come back there...

  • Stayed: May 2014, travelled as a couple
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1  Thank 619Anonim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

but what they said was you can't control it from the room (despite the controls there), but we'll turn it down to 70 degrees at the desk. It never got cooler, so we asked again, and they said they'd fix it. It got no better, and we finally realized there was no air coming from the vents. When we said that, they admitted that it wasn't actually on, and could not be turned on til June! (It was May and 83 degrees outside) We thought we could stand it but finally said we'd have to leave a day early and find another hotel. They then said they would turn on the AC, but we might be too cold at night. We never got a straight answer, and we left the next day. The hotel was frustrating in other ways mentioned by previous reviewers, in that form seemed more important than function. Things looked good, but did not work well, or had fancy controls that were pointless and confusing. We moved to a much more "traditional" hotel, the Rogner, which was great. Everything worked, the grounds were lovely, and the breakfast magnificent.

  • Stayed: May 2014, travelled as a couple
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1  Thank pat j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_R00MS_H0TEL, Responsabile relazioni con la clientela at The Rooms Hotel & Residence, responded to this reviewResponded 10 June 2014

Dear Sir and Madam,

We are sorry that you found The Rooms Hotel****Tirana so much complicated.
The matter of the air-conditioned was very simple: the 22nd of May, when you arrived, in Tirana was the first hot day of a very rainy and cloudy spring; hence we have not passed yet from the winter setting of our temperature system, to the summer one. The 23rd of May, seen the sudden change of the weather we activated the AC, you decided not to wait and so you did not experienced it like all the other clients did (the hotel was fully booked and we received no one other complains)
Furthermore you can read everywhere that The Rooms Hotel****Tirana is not a “traditional” hotel: we have not a big hall and modernity and design are our characteristics; technology increase the comfort of our rooms and services, it is a matter of choice, we offer a sophisticated alternative to traditional hotels for those people who can catch it. Maybe you were looking for another kind of facility.
We want also to stress that Tripadvisor is a perfect mean to review experiences of life-moment spent in a Hotel or Restaurant. You have not enjoyed the experience at all because you have been too much focused in obtaining something that with a little bit of patience and tolerance would have been reached. One of the utilities of these comments is to improve and gratify the work of those people that, as we do, commit every day in their work in order to please their customers.
Find a comment not about an experience, but about a technical problem that have been solved the day immediately after does not make sense. Hence as a personal advice, next time think twice before living a negative mark, think to the people that this can hurt and try to choose a hotel that is nearer to your expectations and needs.

Regards
The Rooms Hotel Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014 via mobile

Rooms are a nice technical trip, good bed, lovely bathroom.
Very friendly personnel.
Very nice use of wellness facilities.
Located in hot city Tirana.
Thnx to the manager for assisting me with the coffee machine! ;-)

Stayed: May 2014, travelled on business
Thank Giel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

I highly recommend The Rooms Hotel. The service was incredibly friendly and the staff went out of their way to help us. The bedrooms that we stayed in were really lovely. They have an excellent Spa and it is in a great location for the center of town.



  • Stayed: May 2014, travelled with friends
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1  Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

We were pleasantly surprised with this centrally located, very clean and beautifully decorated modern hotel. The rooms are equipped with iPads and the staff is very friendly and helpful. The real bonus to this hotel is that there is an excellent health club/spa located in the building which guests can use.

  • Stayed: May 2014, travelled with friends
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Thank Laurie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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