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“The best SERVICE Ever”

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Crowne Plaza Minsk Hotel
Ranked #17 of 43 Hotels in Minsk
Certificate of Excellence
Reviewed 8 March 2014

i would like to thank Crowne Plaza hotel for the amazing service specially Mrs Alena aswell i really appreciate her service amazing woman so professional and she did her job in excellent way
it was my first time i go to belarus and the first time i see snow it was so cold for me to go out but that she gave me her coat and scarf to let me go out and enjoy the time that never happened to me before and i find that so kind,i find this hotel a good choice, from the door man,reception people,room service,the pool and Suna the best place to be after a long flight , thank you all again and we are coming as soon as possible, please keep it like that and best of luck

Room Tip: the rooms in the Higher Floors have a great view on the city
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  • Stayed: February 2014, travelled on business
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Thank Emperatriz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this reviewResponded 15 March 2014

Dear Guest,

Thank you for taking the time to leave such a warm and kind review! We are happy to hear you enjoyed your stay so much. We will pass your great comments to all members of our Team and Mrs. Alena. The Team will be happy to learn that their efforts are appreciated.

Once again, we would like to thank you for contacting the Crowne Plaza Minsk and we look forward to accommodating your future travel needs.

Yours sincerely,
Gursel Karadeniz

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118 - 124 of 390 reviews

Reviewed 13 February 2014

Given the fact that there's not that much competition for high-end hotel accommodation as yet in Minsk, Crowne Plaza could probably get away with a much less conscientious and perfectionist approach to the level of service they offer, but in fact it is one of the nicer ones that I have stayed in.

Very comfortable, well-located accommodation, good breakfasts, excellent service. You can see what difference a good management makes.

  • Stayed: November 2013, travelled on business
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Thank DavidJJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this reviewResponded 14 February 2014

Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are happy to hear that from the well-located accommodation, good breakfast and ambiance we were able to meet with your expectations. Also I would like to thank you for commending our hotel service. The team will be pleased to hear your comments.

We all look forward to having another opportunity to welcome you in the not too distant future.

Sincerely,

Gursel Karadeniz
General Manager
Crowne Plaza Minsk

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Reviewed 26 January 2014

We found this centrally located Minsk hotel a great choice for a recent busness trip. Whilst the decor isn't entirely up to date, it is nonetheless very comfortable and the rooms have everything you might need. The free wifi worked faultlessly, which was a bonus! The staff were very friendly, helpful and customer-focused, and a high proportion of the front of house staff spoke good English. Service was prompt and efficient. Food at the breakfast buffet was plentiful and there was a good selection. We ate one night in the in-house Italian restaurant, where the food was of good quality (though the price was a little high compared with locally available restaurants on the hotel's doorstep.). All in all, a good choce and we woud certainly book there again on future trips.

Room Tip: If you want a non-smoking room make sure you specfy that/book that in advance.
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  • Stayed: January 2014, travelled on business
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1  Thank Eborlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this reviewResponded 2 February 2014

Dear Guest,

Thank you very much for visiting us and for your kind words about your general positive experience with us. We are happy to hear that from the location, service and ambiance, we were able to meet with your expectations and hope to have the pleasure to welcome you back in the near future.

Once again thank you for your valued comments. We look forward to serving you in the future.

Yours sincerely,

Gursel Karadeniz
General Manager

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Reviewed 22 January 2014

I stayed in the hotel 3 nights and should point that from the greeting by Doormen, checking by reception, carrying my luggage by bellboy an his explanation was just perfect I felt like at home.
During my stay I have been in the Lobby bar and Dolce Vita restaurant .service was good and food were delicious. I received a free entrance ticket for NEXT club and I was amazed by the shows and reasonable prices for beverages. I will come again to this Hotel i liked it a lot.

Room Tip: You can chose the new side of the Hotel by the way I saw the newly renovated Club lounge which was j...
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  • Stayed: January 2014, travelled solo
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Thank mehmet c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this reviewResponded 25 January 2014

Dear Guest,

Thank you very much for your recent review.

It was with great pleasure that I received your candid comments, for which I would like to thank you. The team will be thrilled as it is greatly appreciated when their efforts are recognised.

We all look forward to having another opportunity to welcome you in the not too distant future.

Sincerely,

Gursel Karadeniz
General Manager
Crowne Plaza Minsk

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Reviewed 22 January 2014

I stayed here for one night on my way to another town in Belarus, It was very nice as you would expect from the crown plaza.
the room was perfect and clean.
the only thing i was disappointed about was the breakfast, which was lacking. we had a long 4 hour bus ride ahead of us and i wish there had been more to eat and more choices.
I would recommend this this hotel.

  • Stayed: June 2013, travelled as a couple
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Thank ukgaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this reviewResponded 25 January 2014

Dear Guest,

Thank you very much for your stay with us at the Crowne Plaza Minsk Hotel and for sharing your feedback here on tripadvisor.com.

We are delighted to read your positive feedback regarding the room and have also noted your comments regarding the breakfast. Your remarks have been discussed with concerned department heads.

We look forward to welcoming you back as our valued Guest in the nearest future.

Gursel Karadeniz
General Manager
Crowne Plaza Minsk

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Reviewed 13 January 2014

The hotel itself is very good, perfect for work, rooms are spacious, have a nice work area, and good internet connection, good location to eve thing you want,
Reception staff were pleasant but when checking in they didn't give you all the information you need, they just checked me in, they never showed were the lifts were, or that there are different lifts for the club and restaurant, or even were my room was.

The bar has a nice atmosphere during the early evening, later on It changes quite bit,
The service is dreadful. When they realised I was staying at the hotel and charging to my room I have to wait 45 mins to order and was blanked by all the staff, While they serve customers that have walked in,
Had to get an engineer to look at the heating in my room, and he walked straight in, didn't even knock,

This is not the service you expect from a crown plaza, and decently not when a gold/platinum member, maybe it's a cultural thing but still,

Staying here now, (jan 14) on business

Room Tip: If your a light sleeper ask for a room in the "quite zone"
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  • Stayed: January 2014, travelled on business
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1  Thank Philip N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this reviewResponded 20 January 2014

Dear Mr. Philip N,

Thank you for taking time out of your busy day to leave us a candid review. We are happy you like the room, the hotel itself and the internet connection.

It was most disappointing to see that you were not happy with some aspects of the service you received during your stay at Crowne Palza Hotel.
We work hard to continue to improve our service and we strive to give each and every guest exceptionally levels of service and we are sorry that you did not experience this during your time with us.
We do appreciate these comments as they allow us to target the areas in need of improvement.

Once again, thank you for your valued comments. We all look forward to having another opportunity to welcome you in the not too distant future.

Yours sincerely,

Gursel Karadeniz
General Manager
Crowne Plaza Minsk

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Reviewed 14 December 2013

Stayed in this hotel in January, the hotel is probably among the largest in Minsk and is in a good location near shops and restaurants. As usual I will put some pros and cons and try to be objective:

Pros:
1- Very clean establishment, rooms and facilities are in good shape.
2- Located in a nice area, surrounded by restaurants, shops, and a big mall, all within walking distance.

Cons:
1- Hotel was on the pricey side, at the same time no breakfast or internet included in the room rate.
2- Room was quite small, although the bed was nice and huge.
3- Reception staff were not friendly at all, no smile, nothing.
4- There was a guard near the elevator checking people going in and out, and as we were going upstairs, my girlfriend and I, he asked her if she was a guest at the hotel, which was offensive to us as a couple because it appears he thought she was an escort or something.
5- we ordered room service once and the food was cold and not that tasty...

so overall, if you are looking for a nice 4 star room to sleep, clean, good location,, good facilities, this is a good hotel...but don't expect a great experience.

  • Stayed: January 2013, travelled as a couple
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1  Thank coldplay99988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurselKaradeniz, General Manager at Crowne Plaza Minsk Hotel, responded to this reviewResponded 17 December 2013

Dear Guest,
Thank you for your review. We appreciate your feedback as this is our best resource for improving guest services. I am pleased that you found that the room was nice and clean. Please accept our sincere apologies for any inconvenience you have experienced and for the staff that did not meet your expectations. We kindly would like to inform you that internet is free of charge for our Guests. Your comments about reception staff, guard and room service have been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit.
Sincerely,
Gursel Karadeniz
General Manager Crowne Plaza Minsk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Minsk Hotel

Address: Kirova 13 | 13 Kirov St, Minsk 220030, Belarus
Phone Number:
Region: Belarus > Minsk
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Minsk
#6 Spa Hotel in Minsk
#6 Casino Hotel in Minsk
#10 Luxury Hotel in Minsk
Price Range: £96 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Minsk Hotel 5*
Number of rooms: 151
Official Description (provided by the hotel):
While planning your trip to Minsk, one of the greenest and cleanest cities in Europe, check the elegant Crowne Plaza(R) Minsk right in the heart of the city. Here you can find all possible solutions to make your stay either business or leisure successful. Feel like at home in your airy room or Suite with supremely comfortable beds and beddings, fully equipped working area for business and wide range of in-room dining options. Stay connected with and available for your business partners and family with our complimentary Wi-Fi Internet. Energize at Princess Spa with extensive choice of body treatments, a swim in the indoor heated pool or a workout at professional fitness center. Crowne Plaza(R) Minsk hotel is 40-minute taxi ride from Minsk International Airport and 8-minute walk from Minsk rail station. Centrally located the hotel is steps from the Palace of Republic, Red Church and Independence square. Unsurpassed concierge service can lead you to the city's world famous the National Academic Bolshoi Opera and Ballet Theatre and Nemiga area.The National Art Museum is just two blocks from us, so you can have a look at masterpieces of Marc Chagall and other Belarusian artists. Close to major corporates and government headquarters, with flexible Conference and Business spaces Crowne Plaza(R) Minsk is a good choice for doing business in Minsk. Stay with us and see why Crowne Plaza(R) Minsk is excellent place for high achievers. ... more   less 
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Crowne Plaza Minsk

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