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“Elegant and Charming” 4 of 5 bubbles
Review of Hotel Europe

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Hotel Europe
Ranked #15 of 45 Hotels in Minsk
Certificate of Excellence
London, United Kingdom
Level Contributor
147 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Elegant and Charming”
4 of 5 bubbles Reviewed 17 August 2014

A charming hotel, very nice, simple and elegant. The lobby somehow reminds you of an old palace.
The rooms are big - there is a lot of space to store your belonging, the bed is comfortable and the marble bathroom spacious and with many amenities. The room I stayed at had plenty of natural light from its three windows facing Lenin Street. The room had a nice balcony offering beautiful views of the surroundings. Moreover, the room is quite and always in impeccable conditions.

Breakfast is provided in the main restaurant in the lobby level - offering pretty much everything you could find in a full continental breakfast plus a choice of extra hot dishes. The service is somewhat slow, but acceptable.
The bar in the lobby is open until very late (probably until guests are there) as we stayed there until 5am approximately.

The pool is in the basement, is not very big but it's ok to swim for a few laps. There is also sauna and steam bath. The gym however, is very small.

The hotel location is great, easily accessible, and is walking distances from the main sightseeing points of the city. Is easy to walk around the centre of Minsk, as the city is not big. It's safe and very nice - great pictures opportunities. Several nice bars, cafes and restaurant are located in a range of 5-10 min walk from the entrance.

The front office staff is very nice and friendly, with good English, and very efficient.
The housekeeping team always leaves your room flawless and in perfect conditions.

Room Tip: Top floor - facing Lenin Street, as they offer balconies with nice views.
See more room tips
  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AX1890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Александра М, Marketing Manager at Hotel Europe, responded to this review, 19 August 2014
Dear guest! Thank you for such an informative review and appreciation of our hotel and the city! We will consider your remarks and look forward to seeing you here again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

158 reviews from our community

Traveller rating
    75
    59
    19
    4
    1
See reviews for
12
27
21
80
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Camberley, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

A truly excellent hotel! A lovely welcome, a tasteful interior with a delightfully decorated central atrium fitted with internal 'balcony' lifts and then wonderfully sized rooms. The staff were really helpful and looked out for our every need.
Breakfast was provided to a very high standard and was extensive and impressive in the presence of live music. Normally I wouldn't ask for music at breakfast but the music provided was extremely pleasant and exceptionally tasteful.
More live music with evening drinks - again really well presented and appropriate to the atmosphere of a small bar.
Thank you to all the staff for making our stay so enjoyable!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Елена В, Head of Service Department Hotel Europe at Hotel Europe, responded to this review, 25 November 2014
Dear Guest!

We want to sincerely thank you for such a lovely review! You are welcome to visit us again!

Best regards,
Wasilevskaja Elena

Head of Service Department
Hotel Europe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
146 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 22 May 2014

Went on business, and the first surprise was being asked to pay upfront. Then I discovered that the hotel was government owned so there were clear signs of this. The rooms are large, clean and a spotless bathroom. The design is a bit dated from a socialist era, but a small charming balcony overlooking the main street.

The good - the staff are generally very good, and do their best - reception staff in particular. The bar at the lobby is a pleasant place open late for a night cap. Housekeeping does a great job of keeping the room and in particular the bathroom spotless every day. Location is great with many places to walk in this charming city. Many bars and restaurants nearby.

What can improve - they need to change their billing practice given this is the 21st century and credit cards are well accepted. The gym is very poor, in the basement and ancient poor equipment. So even though I am a gym rat I didn't use it a single day. The TV in the room is tiny and out of date, with poor channel selection. The bar on the top floor is really out of date and needs a refresh. The breakfast while with many choices needs an upgrade which any professional chef can do. I found on two occasions the eggs ran out and even though I asked the staff not much happened. Overall rooms need an upgrade in design.

This hotel needs to do something soon to take advantage of their location and history. Otherwise the new hotels coming up will take all their customers.

Minsk is a lovely city and try the bars and restaurants nearby - Feelini, Stravinski, Tapas and News Cafe

Room Tip: Get a room facing the Main Street
See more room tips
  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Asiaishome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level Contributor
154 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 bubbles Reviewed 8 March 2014

I tried this hotel in Minsk during a recent trip. The rooms are big and the staff his correct with a good command of English. This is it. Restaurant choices are a joke as they are bars: poor choice, lousy service and incredibly overpriced. There is a small indoor pool with a jacuzzi thta does not work and has a suspicious yellowish warter colour. I have tried the Crowne Plaza in a previous stay and it is slightly better. A Hilton is under construction not so far away, so let's hope it would be a better choice for the future.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank fran07Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumgait
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

Though not as big as I imagine first, the hotel really impressed me. The rooms are comfortable and is quite large. It is not noicy in the rooms, despite the fact the hotel is on a lively street. The breakfast is a high quality one, staff is always willing to help. in brief, it is one of the best hotels in Minsk and may be even the number one.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank parviz82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra L, Sales Manager at Hotel Europe, responded to this review, 3 January 2014
Dear Guest,
Thank you for taking the time to review the hotel Europe.We all here are grateful for your nice comments and looking forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perm
2 reviews
4 of 5 bubbles Reviewed 16 November 2013

Very nice hotel, located in the centre of Minsk. Good restaurants with good variety. The staff were very helpful besides one bell boy that was smoking while I was having some hard time with the luggage. The main museums are very close to the hotel. Be careful with the taxi drivers, they try to cheat you!

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anatolii C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra L, Sales Manager at Hotel Europe, responded to this review, 11 December 2013
Many thanks for your review. It is very much appreciated you enjoyed your stay. It is very unusual for one of our staff to smoke on duty, because it is strictly prohibited here. Hopefully you will get to return and stay at the hotel Europe again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yuba City, California
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 1 October 2013

This hotel is obviously old but has been modernized pretty well. The rooms were huge; there was room for a table & 2 chairs as well as a desk and arm chair. The bathroom was large & well lit. The shower pressure was so strong, it created its own wind! There was plenty of closet space. The problem was with the dining/breakfast room. The breakfast was minimal: pre-made omelettes, canned fruit, hot cereal, sausage, meat & cheese, great croissants, some cold cereal. The service for coffee & tea was very slow, and one morning, they kept running out of things.

Room Tip: Our room, facing the upper Old Town, had a nice view & was quiet.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank LadyMarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra L, Sales Manager at Hotel Europe, responded to this review, 25 October 2013
Dear Guest,
Many thanks for taking the time to write your review and we are sure it will be of help to anyone considering a visit to Minsk and the hotel Europe. Glad you liked our rooms and the view. We receive great comments about our breakfast but we will consider your comments. Hopefully you will get to return and stay with us again. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Europe

Property: Hotel Europe
Address: Internatsionalnaya St., 28, Minsk 220030, Belarus
Region: Belarus > Minsk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Minsk
#10 Luxury Hotel in Minsk
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Europe 5*
Number of rooms: 67
Official Description (provided by the hotel):
Hotel Europe, first five-star hotel in Minsk, is filled with elegance and charm and is ideally located both for tourist and business purposes. Its warm and intimate atmosphere makes every guest feel unique and privileged. The hotel's multi-lingual staff provides guests with gracious around-the-clock service, and anticipates their every need. The Hotel is not large, exclusive and distinguished by the elegance in facade and decor and perfection of its furnishing and standard of service. ... more   less 
Reservation Options:
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Also Known As:
Europe Hotel Minsk

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