LOCATION: the hotel was at first a bit difficult to find, but I managed eventually with the help of my sat-nav. The city attractions are accessible by car form the hotel, the walking is not recommended because of the hotel's ugly surroundings, heavy traffic, and lack of pedestrian zones in the hotel vicinity.
STAFF: the staff at the reception were generally uninterested in their own job (except one man). It seemed they were there only temporarily and that they thought they had better things to do than talking to guests.
LOBBY and CHECK-IN: Lobby wasn't impressive in any way, not with aesthetics, nor with cleanliness, nor with the reception staff. Check-in was quick, maybe in part because I've had a reservation.
ROOMS: mine was quite large. Beds were OK. Bathroom was good and clean. Only the heating didn't work, although I turned it on and set it up for heating, it only blew cold air, so I turned it off.
CLEANLINESS: good in the rooms and the bathrooms. The rest of the hotel: average.
FOOD AND RESTAURANT: an average restaurant and cafe. Food at dinner average, at breakfast OK.
- Also Known As:
- Grand Hotel Sarajevo Europe