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“Four-star? You must be joking.”
Review of Hotel Villa Orient

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Hotel Villa Orient
Ranked #43 of 70 Hotels in Sarajevo
Reviewed 21 October 2009

I arrived at this hotel close to midnight without a reservation, and was given a single room (room 101) which looked nice, but problems soon emerged after agreeing to the choice at a reduced rate of €50.

Maybe it's just room 101 but practically everything was bad about it: flimsy curtain, dirty toilet and with no hot water at all in the morning.

In fact, the bathroom was where all the problems occurred. The shower curtain rested on the toilet so it was soaked in urine, and as the curtain wasn't long enough, the water went everywhere during the shower, flooding the floor. It wasn't terribly hygienic, and the ventilator was the noisiest that you could imagine!

I was given another room to shower in the morning - room 106, which was much, much nicer, with a shower cubicle and a nice, strong hot shower. That kind of made up for the night before but really, for €50 a night, well, it's not really worth the hassle.

Free wi-fi available, as well as air-con and TV in every room but not many channels to choose from. Breakfast included omelettes and hot scrambled eggs but was quite poor.

  • Stayed: August 2009, travelled solo
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4  Thank sachahuista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 28 of 47 reviews

Reviewed 27 September 2008

Except for being in the old town area, this place is not worth a second look. Just stayed there 3 nights on a business trip and wished I'd looked elsewhere. The entrance and public areas of the hotel are nice and modern - but the rooms are very out dated, the bed was bad, and the bedding was worse - sheets & blankets did not fit at all. Bathroom window lacked curtains, so no privacy when taking a shower. Breakfast was basic, but you could never get consistant service - same goes for the bar, many times you had to go to the front desk to have someone come wait on you. There is a restaurant inside the hotel - but never saw anyone eat there - nobody the whole four days we stayed there . . . makes you think about the quality of the food. When we checked out, one of my associates got stuck with a bill for several telephone calls that he did not make - the hostess at registration refused to even discuss it - another example of the terrible customer service this place has. So all in all, I'd recommend you look somewhere else!

  • Stayed: September 2008, travelled on business
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6  Thank oldranger81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2007

This boutique hotel is certainly well situated, right in the old town, just walk out the door and you're in it.

However that's probably where the plusses end. Though it was not terrible, it was not at all luxurious and considering it was geting up towards the tariff of the Holiday Inn that was surprising. The room was very poky, although warm (in late autumn), and one looked out over a narrow street with not a lot to see. The bathroom didn't smell too good on our arrival although that problem seemed to settle down. Desk service was uninspiring. But not up to the expectations from our guide book.

  • Stayed: October 2007, travelled as a couple
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5  Thank Baudolino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2007

Hotel Villa Orient is a bit like a fashion model. She's really beautiful to look at, but as you talk to her more and more, you realize that she has a number of personality flaws and is even a bit annoying.

We checked in late in the evening without a reservation, but had no problem getting a room. In fact, the hotel seemed quite empty. Our room was sparklingly new and white, but quite cramped--only one small room with a sloping ceiling, a double bed (very comfortable, nice sheets), and shelf/counter with tv. The bathroom was also small, slick, and new. The television was extremely confusing, even after we went down to the front desk and someone came up with us to give us a tutorial on how to use it.

Breakfast was served in the basement, a sterile, pastel-colored space. The breakfast buffet choices were okay, but not great. I was very disappointed to find that the huge coffee pot was empty, and next to it sat little packets of instant coffee. There was a menu of hot dishes on the table, but no other humans ever came in to the breakfast room while we were there that we could have ordered from.

However, the location of this hotel is great. Just around the corner is the Sebilj Square and the wonderful little streets of Bascarsija. The hotel is a bit down a side street, so it feels a little quieter and removed from the bustle. But be aware that the address, Oprkanj 6, is unknown to taxi drivers. Just tell them to drive up Telali from Obala Kulina Bana. The hotel takes credit cards, but we got a substantial discount by paying in cash.

  • Stayed: September 2007, travelled with family
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4  Thank Marywhotravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2007

Really truely poor service, Smoke coming in through th door in a non smoking rooms. Breakfast is not always there at the time spasified b the hotel but when it is a lot of things missing and many empty trays. Staff are rude and no sense of urgency. Hotel guests are the last thing that maters to the staff of the hotel.

  • Stayed: June 2007, travelled on business
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4  Thank ooooooEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2007

I have stayed at this hotel a number of times and am consistently pleased with the level of comfort and the staff who are very friendly, helpful and speak excellent English. The hotel is located on the edge of the pedestrian zone in the old part of the city. It was a joy to walk through the city each day on my way to work. The Library (still closed and under renovation after the war) is around the corner which fronts out onto the river. The rooms are large, bright and warm with Sat TV, mini bar and good bathroom facilities. Breakfast consisted of a choice of hot and cold dishes, fruit, breads etc. The hotel is pricey at approximately €72 (includes a 10% discount for paying with cash) per night but then you get what you pay for in the Balkans. I will be staying at this hotel again on future trips. I would recommend it for business travelers, couples, young families and groups.

  • Stayed: March 2007, travelled on business
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3  Thank dwmIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2006

My husband and I stayed here in August 2006. I'd rank this as a 3-star hotel.

Positives:
- right in the old town (would NOT have wanted to stay at the Holiday Inn which is quite far from the old town)
- we stayed in a standard double room facing the old town. Everything was clean, bed and pillows were fine. Air conditioning worked. It was quiet.
- breakfast: coffee was instant but they had a choice (two types of cappaccino, expresso, etc.), hard boiled eggs, toast and breads, yogurt, fruit, cheese and meats, juice, cereal

Negatives:
- they kept our passport and didn't explain why... however, it makes sense since they don't take credit cards for a guarantee and need something to keep people from leaving without paying.
- breakfast: they had a menu to order cooked eggs and pancakes but no one was ever around to take our order
- a bit worn, but not bad

  • Stayed: August 2006, travelled as a couple
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4  Thank JaneinParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Villa Orient

Address: Oprkanj 6, Sarajevo, Bosnia and Herzegovina
Region: Bosnia and Herzegovina > Sarajevo Canton > Sarajevo
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #43 of 70 Hotels in Sarajevo
Price Range: £34 - £44 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Villa Orient 3*
Number of rooms: 19
Reservation Options:
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Also Known As:
Orient Hotel Sarajevo
Hotel Villa Orient Sarajevo, Europe

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