The rooms need major updating, the beds were very uncomfortable, the non-smoking rooms smoky, and although I received a room upgrade, no additional amenities were offered. I am used to getting a note from the manager, a welcome fruit basket, free suit pressing, and at times, a bottle of wine. I did laundry one night and it was very overpriced. The worse part was that I was overcharged by $50 and the front desk staff didn't even offer to comp the bill for the huge error. The executive lounge snacks were good but the lounge was poorly staffed. The wait to check in and out was long. There was no dedicated SPG preferred guest line. The hotel is conveniently located to major attractions and restaurants.
- Official Description (provided by the hotel):
- Sophisticated hotel in traditionally styled, 5-story building located at city center. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Sofia
- Sofia Sheraton