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“Living up to the Hilton brand”
Review of Hilton Sofia

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Hilton Sofia
Ranked #3 of 133 Hotels in Sofia
Certificate of Excellence
Belgrade, Serbia
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Living up to the Hilton brand”
Reviewed 12 January 2014

Coming to Sofia for business almost twice per month, we have finally found a hotel that suits our business needs. It has all the best qualities of a high end hotel chain: clean and comfortable rooms, excellent breakfast enabling one to sustain a long business day, friendly and helpful staff. As we are becoming regular guests, they were willing to open the hotel restaurant for dinner just for our party, which does not happen often - we were very pleasantly surprised with this walking the extra mile. For the upcoming period, it will definitively be our hotel of choice in Sofia.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank SvetlanaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sreiter, General Manager at Hilton Sofia, responded to this review, 11 February 2014
Dear Guest,

Thank you very much for sharing your positive observations about your stay with us.
We will be looking forward to the pleasure of welcoming you back under our roof, on your next trip to Bulgaria!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
New York City, New York
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 9 January 2014

A Hilton with all of the comfort and amenities. Very well located - just a walk through the park to the central part of the old city. The concierge helped us with dinner reservations, directing us to the best spot for authentic Bulgarian food on our first night in Sofia. The breakfast in the executive lounge was excellent with the staff cooking our special requests. Great stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sreiter, General Manager at Hilton Sofia, responded to this review, 11 February 2014
Dear Guest,

We were glad to find out that we made you feel comfortable and well taken care of, here at Hilton Sofia! The Hilton Sofia team and I will be very happy to welcome you back under our roof, soon!

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Izola, Slovenia
1 review
Reviewed 7 January 2014

One of best Hilton hotels in Europe I stayed. And the stay there is and was always a great pleasure - from the arrival with very proffesional and friendly staff at reception desk, with excellent breakfast, clean room, etc. ! Located in the heart of the city, and still very quiet.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mladen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sreiter, General Manager at Hilton Sofia, responded to this review, 11 February 2014
Dear Guest,

We were extremely delighted to receive your kind comments about Hilton Sofia and will be very happy to welcome you back under our roof, soon!


Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 January 2014

We had a wonderful time at the Hilton in Sofia and would recommend the services of the personnel for their experience and even more for their warmth and availability. The location is particularly pleasant as it is close to the centre and very quiet, but enables you easy and rapid access to all other key points in the capital.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Elena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sreiter, General Manager at Hilton Sofia, responded to this review, 11 February 2014
Dear Guest,

Thank you very much for your feedback! We will be very happy to welcome you back under our roof, on your next trip to Bulgaria!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 December 2013

My wife and I spent an interesting week end in October 2013 at this comfortable hotel in Sofia. It has an unique location, with walking distance to thrilling cultural attractions as well as major shopping streets. The hotel is quite new which is favorably reflected in interior details as well as technological solutions. We had an Executive level guest room which was very well equipped down to details, but we failed to enjoy the services in the Executive lounge which for some reason was closed during the week end. The breakfast service as well as quality of restaurant menues met all our expectations, though rather pricey! Finally, the service attitude was on top everywhere. The only negative experience literally happened after leaving the hotel: we ordered a transfer to the airport at the Concierge desk and made sure that the fare was added to our bill before checking out. Still, at the airport the driver claimed payment and rejected to give us the luggage before paying! This mistake was later apologized by the hotel and the double cost refunded.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olav Egil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sreiter, General Manager at Hilton Sofia, responded to this review, 11 February 2014
Dear Guest,

Your comments about the Hilton Sofia facilities and services are highly appreciated.
Please rest assured that we have evaluated your feedback about the Executive Lounge and the taxi experience to Sofia Airport. I would like to apologize for all inconvenience caused and also to assure you that we have taken the necessary learning points from what happened in both service areas.

Apologies reiterated, I will be looking forward to the pleasure of welcoming you back under our roof, on your next trip to Bulgaria!


Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery Village, Maryland
Level Contributor
3 reviews
Reviewed 15 December 2013

We stayed at the Hilton Sofia for five days. Had an excellent experience. The hotel is modern, clean, and comfortable. Internet service is easy to use and fast. The hotel quickly became our home away from home. The food was excellent and the staff could not have been more accommodating. We had an especially fun experience with the bar staff who helped us figure out the name of a delicious vegetable spread the hotel served at breakfast (Lyutenitsa) and told us where to go to buy it.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sreiter, General Manager at Hilton Sofia, responded to this review, 30 December 2013
Dear Guest,

We were glad to find out that you had an excellent experience at Hilton Sofia! Thank you for taking time to share your comments about our services and facilities via TripAdvisor. The Hilton Sofia team and I will be very happy to welcome you back under our roof, soon!

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newyork
2 reviews
Reviewed 13 December 2013

Excellent place to stay, centrally located, well trained staff and neat . Internet and required facilities work very well Good ambiance. Well located bar Enjoyed stay here. Seems popular. Saw lots of activities

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Arora S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sreiter, General Manager at Hilton Sofia, responded to this review, 30 December 2013
Dear Guest,

It was a pleasure to read your kind comment about the Hilton Sofia team members and facilities! Thank you for taking time to share it via TripAdvisor. We will be very happy to welcome you back under our roof, on your next trip to Bulgaria!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sofia

Property: Hilton Sofia
Address: 1 Bulgaria Blvd, Sofia 1421, Bulgaria
Phone Number:
Region: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sofia
#1 Family Hotel in Sofia
#2 Luxury Hotel in Sofia
#4 Romantic Hotel in Sofia
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Sofia 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hilton Sofia has the perfect location in the heart of the city, opposite the Sofia Congress Centre (National Palace of Culture), surrounded by the South Park and overlooking the Vitosha Mountain. Hotel guests are near the commercial district and government offices. Boutiques, restaurants and nightclubs are within walking distance, while Sofia International Airport lies 13 km to the east, an approximate 20 minute transfer. With 245 rooms on 8 floors, equipped with the most modern in-room facilities, dedicated Executive Floors and cozy Executive Lounge, Health Club with in-door pool and 24/7 Fitness by Precor, Hilton Sofia is the perfect choice of the modern traveler. Spacious, stylish and modern venues, resplendent with natural light, provide you with an unparalleled environment in which to work and relax. From the multifunctional business facilities to the creative food service at Seasons Restaurant and Artists Bar: enjoy the Hilton Sofia experience. ... more   less 
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Also Known As:
Hilton Sofia Hotel Sofia
Hilton International Sofia
Sofia Hilton International

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