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“Perfect location”

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Radisson Blu Grand Hotel Sofia
Ranked #16 of 135 Hotels in Sofia
Certificate of Excellence
Reviewed 16 July 2014

I stayed here for a business reason couple of days. Breakfast was ok, room ok. Prices in the restaurant very reasonable. Excellent location near all main tourist spots. Staff very kind and helpful. Many restaurants close to the hotel.

  • Stayed: April 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Zoran K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiril R, Front Office Manager at Radisson Blu Grand Hotel Sofia, responded to this reviewResponded 27 July 2014

Dear Mr. Zoran K,

Thank you for staying at the Radisson Blu Grand Hotel Sofia and for sharing your feedback. Our goal is to provide excellent product and service and I am really glad that you had enjoyable stay with us.

I am looking forward to welcoming you back in the near future.

Best regards,
Kiril Radoev
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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345 - 351 of 824 reviews

Reviewed 15 July 2014

I chose the Raddison Blu because of its location.
Only 5 minutes walk to Alexander Nevsky Cathedral this hotel was perfectly located to restaurants and the main tourist attractions.
The hotel was modern and well designed and the room generously proportioned. I would have thought however that a pool is essential in a modern hotel. The bathroom was well designed and proportioned. The bed and pillows were incredibly comfortable. One of the best I have experienced.
Breakfast was appetising albeit unremarkable and the staff were all friendly and helpful.
If this hotel had a pool and gym it would rate higher. Overall I would highly recommend this hotel.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Leon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiril R, Front Office Manager at Radisson Blu Grand Hotel Sofia, responded to this reviewResponded 27 July 2014

Dear LeonSokulsky,

Thank you for choosing the Radisson Blu Grand Hotel Sofia and for sharing your feedback via TripAdvisor. It is nice to hear that you had great stay with us and you enjoyed the service and the facilities that we offer. Our gym is being relocated right now and we have an alternative for our guests. Thank you once again for your patronage and I do hope to welcome you back in the near future.

Best regards,
Kiril Radoev
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

Stayed on a business trip in the suite. The suite was very luxurious and the rates were fine. Location was excellent, right in the city centre. Plenty of restaurants nearby. Very helpful english speaking staff.

  • Stayed: June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank SaqibChoudhary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiril R, Front Office Manager at Radisson Blu Grand Hotel Sofia, responded to this reviewResponded 27 July 2014

Dear SaqibChoudhary,

Thank you for sharing your feedback via TripAdvisor. I am really gald that you had nice time with us and you enjoyed your stay with us.

I am looking forward to welcoming you back at our hotel when your travel plans bring you to Sofia.

Best regards,
Kiril Radoev
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

No 'mixed feelings" is not the right description. The feelings were bad. From the moment I entered into my room which was smaller than my bathroom (I live in standard appartment). Through necessity for calling 3 times until I finally get the iron board. Eventually breakfast was poor. Simply poor... and nobody cared to notice I have no coffee.

So why "mixed" feelings. Simply not many other options available in Sofia in good locations (and location of Radisson is its major advantage). I stayed in few other places and had some strange experiences as well.

In fact my stay in Radisson simply confirmed my observations that you should not expect quality services in Bulgaria.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Ciem_ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiril R, Front Office Manager at Radisson Blu Grand Hotel Sofia, responded to this reviewResponded 11 July 2014

Dear Ciem_ny,

Thank you for sharing your feedback via TripAdvisor. Please accept my apologies for all the inconveniences you have experienced during your stay with us. We use the feedback from our guests to constantly fine tune our operations and improve the service that we offer. Please stay assured that all your comments will be tackled by the relevant departments.

I am looking forward to welcoming you back at our hotel when your travel plans bring you back into the area.

Best regards,
Kiril Radoev
Front Office Manager

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Reviewed 6 July 2014

I walked in this hotel to see about changing from the Crystal Palace Boutique hotel to this hotel. When I walked in the doorman asked if I was staying there and I said no I was looking and he said "this is not a gallery". Shocked, I said well you helped me decide not to stay here! I am a tall blonde blue eyed lady, well dressed and certainly have never been mistaken for rubbish so I can't believe why he would say this other than the staff is trained to be rude!

  • Stayed: July 2014, travelled solo
    • Service
6  Thank BeccaAtlanta_Georgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiril R, Front Office Manager at Radisson Blu Grand Hotel Sofia, responded to this reviewResponded 11 July 2014

Dear BeccaAtlanta_Georgia,

Thank you for sharing your feedback via TripAdvisor. Please accept my sincere apologies for the situation you have been in during your visit in our hotel. This is definitely not typical to the services that we strive to extend to our guests. I really understand your point and how you must have felt. Your comments and feedback have already been addressed with the relevant department. I do sincerely hope that you will give us the chance to make it up to you on your next trip to Sofia.

Best regards,
Kiril Radoev
Front Office Manager

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Reviewed 26 June 2014

Room was very spacious and comfortable, and hotel location is nicely central. The bathroom was also large, clean and well-eqipped, with two sinks, a bath and separate shower cubicle. I was here for a short business trip and the hotel was ideal for this, although I'd also definitely choose this hotel for a non-business trip.

Stayed: June 2014, travelled on business
Thank Clare_CJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiril R, Front Office Manager at Radisson Blu Grand Hotel Sofia, responded to this reviewResponded 2 July 2014

Dear Clare_CJM,

Thank you for sharing your feedback via TripAdvisor. I am glad that you had nice stay with us and you enjoyed the facilities of the hotel. Providing excellent service and product has been always our ultimate goal.
I am looking forward to welcoming you back at our hotel when your travel plans bring you to the area.
Best regards,
Kiril Radoev
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Five minutes before checking into the Radission Sofia, my kids and I were at the vile concrete hulk-like railway station wondering where to go, and trying to pick up a wifi signal. Thankfully we got onto Expedia and made our way to the Radisson Blu. Really so central, it's located opposite the Parliament, with great service. The attached restaurant served us up a gigantic sushi feast, before the bubble baths began up in our room. Next morning, the breakfast was excellent. Really really excellent. Fabulous scrambled eggs. Oh, and pillows so soft that we could hardly believe it. Thank you Radisson!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TahirShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiril R, Front Office Manager at Radisson Blu Grand Hotel Sofia, responded to this reviewResponded 2 July 2014

Dear TahirShah,
Thank you for sharing your feedback with us. I am rally glad that you and your family had a wonderful time in our hotel. Thank you also for the nice words about the staff and the service.

I really hope to have you back as our guests when you ar back to Sofia.

Best regards,
Kiril Radoev
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Grand Hotel Sofia

Address: 4 Narodno Sarbine Sq, Sofia 1000, Bulgaria (Formerly InterContinental Sofia)
Phone Number:
Region: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Sofia
#7 Business Hotel in Sofia
#7 Romantic Hotel in Sofia
#11 Luxury Hotel in Sofia
Price Range: £107 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Grand Hotel Sofia 5*
Number of rooms: 142
Official Description (provided by the hotel):
History Built at the end of the 1960s, the hotel is part of Bulgaria’s cultural heritage and is within the architectural ensemble shaping the National Assembly Square. Located at the heart of the city, the hotel is part of one of world’s biggest hotel chains – Carlson Rezidor HotelGroup. All rooms on its north facade are overlooking the building of the Parliament right in front the St. Alexander Nevsky Cathedral, the National Gallery for Foreign Art and other cultural monuments. The latest design was appointed to the London-based worldwide¬¬ recognized designer Francis Sultana. His elegant approach combines contemporary and classic design, leaving a sense of style from the art deco era. The guests can now enjoy not only custom-made furniture for the building’s interior but also art pieces by the world’s top contemporary artists. Location Radisson Blu Grand Hotel is situated right in the heart of the downtown, in the middle of the most notable historical monuments and attractions the city has to offer. It is in a busy interchange of Tzar Osvoboditel Blvd., which is the continuation of the one of Sofia’s major thoroughfare Tsarigradsko shose (fastest connection with Sofia Airport), and Vasil Levski Blvd. The hotel enjoys excellent visibility and benefits from its proximity to the main roads in the city, connecting the downtown area with the business areas and its top location, nightlife diversity wise. The area is a gathering point for people having the most preferable places for going out, combining trendy restaurants with the best known night clubs, opera house, theaters, etc. In only just a short walk one can enjoy a great variety of restaurants, bars, clubs, galleries, shopping areas and all types of trendy places the downtown offers. Facilities Radisson Blu Grand Hotel, Sofia currently has 142 rooms and apartments among which Business class and sumptuous Suits (with private balconies) giving unique views, a New York style restaurant on the Mezzanine level called Studio, due to the remarkable art pieces as part of its fully renovated interior inclusive of custom-made furniture, showcasing fresh international and local selections, a chic Lounge Bar, the place to enjoy a hot drink during the day or a fancy cocktail in the evening. On the same Mezzanine level there is a fully renovated conference center in elegant contemporary design. The famous, especially for Wedding celebrations & dinner cocktails, ballroom, has now a rentable area of 290 square meters and a capacity of 240 delegates in theatre style, completed by 3 break-out rooms with a capacity of up to 50 seats. They all offer much natural lighting, a lighting control system and modern audio-visual equipment in line with the Radisson Blu Experience Meetings concept. It is a new way Meetings & Events re-vitalise the positioning of the brand in the important Meetings, Incentives, Conferences & Events arena, and differentiate the brand offerings from those of our competitors. Experience Meetings concept provides meeting planners and delegates with the highest level of consistent product and service delivery, including the Brain Food strategy. This is a product for meetings and conferences developed in the partnership between the 5* Chefs of Radisson Blu and well known nutrition experts. Research over the past few years has shown that eating the correct nutrients, at the right times, improves our ability to learn and concentrate, promotes quicker reactions and even lowers stress levels. These are all factors that can affect the quality of a meeting. Brain Food helps ensure that all meeting participants remain healthy and alert all the way through a meeting. It is being served in the specious foyer on the Mezzanine level, perfect also for quick snack, coffee or cocktail at the Lobby bar area. A cozy Business Lounge with controlled access, guarantees privacy of the Business class guests and outside clients, who prefer to relax, read, catch up on e-mails, socialize or watch the favorite channels on 75” TV. This newly opened lounge, with inspirational atmosphere finished by contemporary art and natural daylight, offers comfortable seating areas to provide opportunities for semi-private meetings. The hotel hosts a nightclub, well-known brand in the night life scene of Sofia for years, as well as a fully renovated Casino. Just recently a Luxurious Asian restaurant opened at the ground floor level, offering the view of the Parliament square from inside and also from its outside garden. Yes I Can! The core service philosophy of the Rezidor Hotel Group is the unique Yes I Can! attitude towards all guests every day. As a result, guests with any request are met with a positive response, and made to feel that their well-being is the sole priority of the member of staff assisting them. Radisson Blu Grand Hotel, Sofia is proud to be the first Green Key Certificated Hotel in Bulgaria. Green Key Award is the largest eco-label for accommodation, recognized and supported by the World Tourism Organization and UNEP. This certificate guarantees to the guests that the hotel operates in a Think Planet way - reducing the environmental footprint without compromising comfort and quality: the award guarantees eco-friendly lights; reducing energy & water consumption; treating all waste water; recycling a maximum of waste and others, all in full compliance with the Responsible Business Policy of Rezidor Hotel Group. Taking responsibility for the environment and local community has been an important part of Rezidor's broader commitment to sustainable development since the first environmental policy back in 1989. ... more   less 
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Also Known As:
Radisson Blu Grand Hotel, Sofia Hotel Sofia
Radisson Sofia
Sofia Radisson

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