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“Service exeeds expectation”
Review of Maison Sofia Hotel

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Maison Sofia Hotel
Ranked #25 of 135 Hotels in Sofia
Reviewed 24 November 2013

We stayed at this hotel because we were in Sofia to see the World Championships at the Armeet Arena in Sofia. There were 2 adults and 1 child. Because we booked late we could not get a family room so we booked 2 double rooms instead. We chose this hotel because of its location, outside of the main town, and for the swimming pool.
On arrival there was some confusion with our rooms. We were told we could not check in until 3pm (we arrived at 1pm), however, the receptionist checked and said they were in fact ready. We then discovered that they had got our booking wrong, we had asked for rooms on the same floor and had given us 2 twin rooms on different floors. We asked of they could change one of the rooms to a double. At first they said no, the hotel was over booked, but then relented and said they would do what they could. Whilst waiting, we went to check out the pool and gym. This was a nice facility with a decent size pool marked out into lanes. However, it was being used for swimming lessons for local kids. We were told that in order to use the pool we would all have to purchase swimming hats (£5 each). My child, who wears them anyway was not fussed about his, but I felt differently, and wished I had known before travelling, hence, I am telling people now. DON'T FORGET YOUR HAT!!!!!!
At this point I was a little disappointed with the hotel.
However, the room was sorted, we were given a double on the same floor. The pool was thoroughly enjoyed by my child and she was not restricted by the lessons taking place around her. The breakfasts were delicious, the coffee and tea selection, amazing. The staff were extremely helpful and pleasant. They ordered us Taxis, recommended and booked fantastic restaurants for us, wrote down all the places we wanted to visit in Bulgarian for the taxi drivers and took the time to teach my child some Bulgarian words. The staff make this hotel, and it is because of the staff that I would recommend this hotel to anyone staying in Sofia. Oh yeah, and the rooms are quite nice too!

Room Tip: If you like a cold room in Winter, don't get an inside corner room.
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  • Stayed: November 2013, travelled with family
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Thank luvthesunmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 - 158 of 260 reviews

Reviewed 21 November 2013

It was the first time I was in Sofia, it's a bit grey, but very fun city with nightlife. It met my expectations re. atmosphere and people - they are proud, passionate and like guests. We had amazing food! The hotel was quite okay, we even got a 2 bedroom appartement instead of a room, but I could hardly find it in a different house of the hotel with strange numbering - and it was a bit run-down (latch fall out when I closed the floor-door). Anyway the breakfast was okay.

  • Stayed: November 2013, travelled on business
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1  Thank beszto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

Stayed 3 nights Fri, Sat and Sun last week
oveall could not fault the breakfasts plenty of choice
and friendly staff through out the hotel.
Only down site was the hotel swimming pool
did not know you had to wear swim cap (everybody )
If it had just said on the hotel information
ie must wear swim cap, then you know.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

This is one of those hotels where you like it so much that you tend to spend more time in it than you should, considering that you may be there to visit the city. The hotel itself is just splendid, lots of green around it, perfect interior, classy, stylish, amazing staff. 10/10 rating. Price? I payed 75 euros a night in early November 2013.

  • Stayed: November 2013, travelled as a couple
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1  Thank vanwil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

Everything you need in a business trip. The rooms are clean and well equiped room. coffee/tea inside the rooms, nice breakfast, pretty fast internet. The area is nice also.
Swimming pools is not so big, but enough.
The only small problem: limited sound isolation inside the room.

  • Stayed: October 2013, travelled on business
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Thank fsapla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

Stayed for 2 nights. Instead of our reserved double room with additional bed we’ve got business apartment. Apartment was with 3 bathrooms, 3 toilets, sitting, dining area and very well equipped kitchen. And all this for the price of double bed room. Thank you.

Breakfast buffet was very good, spa center also except working hours, it starts too late at 9 o ‘clock. If you plan swimming take your swimming cap with you or you will have to buy it in spa center.

Staff was very friendly and helpful.

It is not in the center of Sofia, but it is in very quiet area, Taxi to center costs less than 5 EUR.

I have some objections but they are minor. There are old TV in rooms. In bathroom there was soap, shampoo and body lotion in small bottles. There was no shower cap, no cotton pads and buds.

For sure we will visit this hotel again

  • Stayed: October 2013, travelled with family
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1  Thank AlisKP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2013

This was my second stay at the Park Inn Sofia and yet again a great stay. The staff are very friendly and ensure you get experience a god stay. Always ready to offer assistance - if only more hotels had staff of this quality! A thank you to the hotel for yet another great room allocation. Already looking forward to a return visit

Stayed: September 2013, travelled on business
1  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea_Kaiser, General Manager at Maison Sofia Hotel, responded to this reviewResponded 30 September 2013

Dear Mark,

On behalf of the entire Park Inn crew I thank you for this encouraging feedback. We are proud that we succeeded yet again to make your stay a pleasant one and we look very much forward to your next visit.

Sincerely
Andrea Kaiser
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maison Sofia Hotel

Address: ul.Atanas Dukov 36, Sofia 1407, Bulgaria (Formerly Park Inn by Radisson Sofia)
Phone Number:
Region: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Sofia
#8 Romantic Hotel in Sofia
#18 Business Hotel in Sofia
#19 Luxury Hotel in Sofia
Price Range: £44 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Maison Sofia Hotel 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Greenville Hotel Sofia

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