We stayed at this hotel because we were in Sofia to see the World Championships at the Armeet Arena in Sofia. There were 2 adults and 1 child. Because we booked late we could not get a family room so we booked 2 double rooms instead. We chose this hotel because of its location, outside of the main town, and for the swimming pool.
On arrival there was some confusion with our rooms. We were told we could not check in until 3pm (we arrived at 1pm), however, the receptionist checked and said they were in fact ready. We then discovered that they had got our booking wrong, we had asked for rooms on the same floor and had given us 2 twin rooms on different floors. We asked of they could change one of the rooms to a double. At first they said no, the hotel was over booked, but then relented and said they would do what they could. Whilst waiting, we went to check out the pool and gym. This was a nice facility with a decent size pool marked out into lanes. However, it was being used for swimming lessons for local kids. We were told that in order to use the pool we would all have to purchase swimming hats (£5 each). My child, who wears them anyway was not fussed about his, but I felt differently, and wished I had known before travelling, hence, I am telling people now. DON'T FORGET YOUR HAT!!!!!!
At this point I was a little disappointed with the hotel.
However, the room was sorted, we were given a double on the same floor. The pool was thoroughly enjoyed by my child and she was not restricted by the lessons taking place around her. The breakfasts were delicious, the coffee and tea selection, amazing. The staff were extremely helpful and pleasant. They ordered us Taxis, recommended and booked fantastic restaurants for us, wrote down all the places we wanted to visit in Bulgarian for the taxi drivers and took the time to teach my child some Bulgarian words. The staff make this hotel, and it is because of the staff that I would recommend this hotel to anyone staying in Sofia. Oh yeah, and the rooms are quite nice too!
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- Also Known As:
- Greenville Hotel Sofia