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Louise O
Belfast, United Kingdom

Ideal location and fab room service

5.0 of 5 bubblesReviewed 26 Jul 2019via mobile
The hotel is located on the outskirts of town right beside the metro perfect for hopping into town. The rooms were spacious and modern, a late night arrival meant a room service ordered was required and it was amazing and great value for money so much so we ordered it again the next night!! The swimming oil and spa area was great, we would definitely stay here again
Date of stay: May 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EvelinHIS, Guest Relations Manager at Crowne Plaza Sofia, an IHG Hotel, responded to this review
Responded 17 Sept 2019
Dear Valued Guest,
Thank you for taking the time to review our hotel and for your loyalty to the brand.
We are delighted to read you had a great stay with us and that you enjoyed the excellent service provided by the team in Sofia . They are very proud to have met your expectations.
We are happy to hear that you like our rooms and hotel facilities.
Again, thank you for choosing Holiday lnn Sofia and for your great recommendations.
Needless to say we are looking forward to welcoming you back in the near future.
Sincerely,
The Hotel Management

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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11 - 16 of 449 reviews
Reviewed 13 June 2019

Philosopher66 is right about the location but the place itself is superb. Rooms are beautifully decorated and well appointed. The food is excellent, too: well cooked and a great variety. The gym (unlike some hotels) is fully functional, a good pool plus top notch sauna and steam room. My first time in Sofia but I found gem in this place.
It is the staff that really sets it apart. Nothing is ever too much bother and they just know how to go the extra mile. Special praise for Hristo Tassev for sorting taxis, geography, IT - in fact everything.
You cannot go wrong with this hotel.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Ian G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EvelinHIS, Guest Relations Manager at Crowne Plaza Sofia, an IHG Hotel, responded to this reviewResponded 14 June 2019

Dear Valued Guest,

Thank you for taking the time to post a review of our property after your most recent stay at Holiday Inn Sofia.
We are pleased to hear that our property and our staff have met your expectations and that we are part of one of your favourite hotels now. We are happy you like our Spa zone as well and you managed to use the pool and the other facilities.
Once again thank you for your positive feedback which is very refreshing to hear that we are delivering a service in line with our guests’ expectations. We will convey your nice comments about our Front Desk agent-Hristo. Your feedback is really valuable.
We hope to have the opportunity to welcoming you back to the hotel in the not too distant future.

Kind regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2019

The holiday inn offered a friendly and helpful reception, a clean and spacious room, free internet and a good and reasonably priced restaurant. It is close (5-10 minute walk) to the Business Park metro station that offers a regular 20 minute cheap (60 Eurocents) ride to the city centre.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank vat_i_can2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EvelinHIS, Guest Relations Manager at Crowne Plaza Sofia, an IHG Hotel, responded to this reviewResponded 12 June 2019

Dear Guest,

Thank you for taking the time to rate our hotel. We hope to have the opportunity to welcome you back at Holiday Inn Sofia.

Kind regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2019

This hotel is really outstanding. The service the decor, the rooms are all top quality and you will feel like you are at a five star. The only reason I cannot give it a 5 is the location in a boring business district away from the beautiful old town area.

Room tip: Ask for a higher floor with view of the snowy mountains.
Date of stay: April 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Philosopher66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EvelinHIS, Guest Relations Manager at Crowne Plaza Sofia, an IHG Hotel, responded to this reviewResponded 12 June 2019

Dear Valued Guest,
Thank you for taking the time to review our hotel and for your loyalty to the brand.
We are delighted to read you had a great stay with us and that you enjoyed the excellent service provided by the team in Sofia . They are very proud to have met your expectations.
We are happy to hear that you like our rooms and hotel facilities.
Again, thank you for choosing Holiday lnn Sofia and for your great recommendations.
Needless to say we are looking forward to welcoming you back in the near future.
Sincerely,
The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2019

I stayed in this hotel for my business trip in Sofia. As the hotel is right in the area called Business Park, it took me 2 minutes to walk to the office. I am very happy that I have chosen this place after very unpleasant stay in the different hotel in the city center.
The rooms are very comfortable, very clean, the cleaning personnel comes every day, they vacuum the rooms, change the sheets, and take perfect care of the rooms. There is also a pool and saunas where you can relax. The staff in the restaurant and on the reception is always smiling and they helped me a lot to solve one unpleasant situation. Also it is not far from the airport. So if you are coming to Sofia and you don't necessarily have to / want to stay in the center, I recommend this hotel! Thanks You for making my business trip a pleasant stay.

Date of stay: May 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Karolina V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EvelinHIS, Guest Relations Manager at Crowne Plaza Sofia, an IHG Hotel, responded to this reviewResponded 12 June 2019

Dear Valued Guest,

Thank you for taking the time to review our hotel and for your loyalty to the brand.
We are delighted to read you had a great stay with us and that you enjoyed the excellent service provided by the team in Sofia . They are very proud to have met your expectations.
We are happy to hear that you like our rooms and hotel facilities including our Spa zone.

Again, thank you for choosing Holiday lnn Sofia and for your great recommendations.
Needless to say we are looking forward to welcoming you back in the near future.
Sincerely,
The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2019 via mobile

Has all the things you'd like to have in a hotel. The rooms are spacious silent and clean. The breakfast is good and varies really a lot from continental to local. The price is a bit high but alligned with others here in Sofia. Checkout a bit long but in anycase in teh average

Date of stay: March 2019
Trip type: Travelled on business
Thank ste1990190408
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AniPetrova, Manager at Crowne Plaza Sofia, an IHG Hotel, responded to this reviewResponded 21 March 2019

Dear Highly Valued Guest

We thank you very much for taking the time to write about your stay at the Holiday Inn Sofia.

Your feedback is truly motivational for our dedicated team. We are delighted you enjoyed every aspect of your experience with us – from the spacious and clean room and the delicious breakfast to our service. There is nothing more rewarding for our efforts than our satisfied guests who love to stay with us.

Once again, thank you for choosing Holiday Inn Sofia . We look forward to welcome you back, hopefully in the near future.

Kind Regards,

The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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