I stayed at this hotel for one night on 29.09.2012. I chose this hotel because of its location and good reviews. But I was completely disappointed from the staff from the first moment I came. This hotel doesn't have a parking but I knew about it. I was supposed to pay the parking for one hour and they offered me the ticket at the reception but they didn't explain me how to fill it in. And since I can't read in Bulgarian, I didn't fill it right. Because of their impoliteness and unwillingness to tell me the instructions for the ticket, I was obligated to pay the parking twice for one hour. Instead of dealing with this problem with me as a customer, they called the security for arguing.
If you travel by car, I recommend you to choose another hotel because there are better hotels for the same price and with better service.
Regarding the food, I can say that It was good but too far from excellent.
And at the end while I was checking out, they wanted me to pay for one bottle of water from the mini bar that I didn't take because It looked like it stayed there for a year.
The hotel is good but the staff are horrible and very impolite.
- Official Description (provided by the hotel):
- Hotel Niky is the first privately owned all-suite hotel in Sofia. In response to the modern requirements for business and pleasure, the hotel offers modern furnishing and comfortable atmosphere, which makes it an excellent choice for both business guests and tourists. In addition we offer a great Bulgarian Garden Restaurant where you can experience our culture and enjoy your meal. ... more less
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- Also Known As:
- Niky Hotel Sofia