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“Excellent choice in Sofia”

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Arena di Serdica Residence Hotel
Ranked #19 of 132 Hotels in Sofia
Bucharest, Romania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent choice in Sofia”
Reviewed 6 March 2014

It has everything you need to fully enjoy your stay in Sofia. This hotel is awesome, spotless clean, very large rooms, stilish interior, comfortable beds, bathrooms are huge and very cosy, high quality spa and gym. Staff is very friendly, helpful and very professional, breakfast at the hotel is a very good choice, free and reliable WiFi.

Hotel is situated on a quiet street in the center of Sofia, very good location with easy access to everything you would need: restaurants, cafes, shops, parks, supermarkets, banks. Good restaurants nearby: Fancy, Victoria Restaurant, Happy Sushi, Taj Mahal Indian Restaurant

When they started the excavations to build the hotel a few years ago they discovered parts of the Amphitheatre of Serdica and this is how the hotel houses the roman amphitheatre remains that you can admire when staying at this hotel. This creates an amazing atmosphere overall.

I stayed at this hotel 3 times already while on business trips in Sofia, I'll stay there again next week and most probably each time I'll be in Sofia as it offers a very relaxing and enjoyable stay.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank criticalgabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPI-Hotels, Front Office Manager at Arena di Serdica Residence Hotel, responded to this review, 17 March 2014
Dear Gabi,

I am truly delighted by your review.
Such comments inspire us to work even harder so that we can provide the best service and to exceed the guest's expectations. On behalf of Arena di Serdica Residence Hotel's team I thank you for being one of our regular guests.

We would be happy to welcome you back again.

Sincerely,
Eli Stoilova
Front Office Manager
Arena di Serdica Residence Hotel
e-mail: e.stoilova@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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365 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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2 reviews
Reviewed 1 March 2014 via mobile

Fantastic rooms, service and facilities. Friendly and helpful staff and high level of comfort. Can wholeheartedly recommend both for business or pleasure. Good location in downtown Sofia with all necessary facilities nearby.

Stayed February 2014, travelled on business
Helpful?
Thank Tom-Kenneth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPI-Hotels, Front Office Manager at Arena di Serdica Residence Hotel, responded to this review, 17 March 2014
Dear Tom-Kenneth,

I am pleased to hear that we made you feel comfortable in our hotel during your visit to Sofia. I would also like to thank you for appreciating our staff's efforts and we all hope to see you again soon.

Sincerely,
Eli Stoilova
Front Office Manager
Arena di Serdica Residence Hotel
e-mail: e.stoilova@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, England, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 February 2014

I have stayed here 3 times over recent months on business trips and have fallen in love with this hotel.

Firstly the service is outstanding... everything you would expect from a 5 star hotel and more.
This is not like 5 star hotels in UK it is something very special.

My 3 visits have been with a business colleague, on my own as a lone female guest and with my husband. On all occasions I have been welcomed and treated exceptionally - this is a safe hotel with wonderful staff who go above and beyond what is expected to provide a truly memorable stay.

The rooms are spotless, a touch of luxury and probably the most comfortable hotel beds in Europe.

Breakfast is a vast array of delicious foods with something for everyone - if you want fresh eggs prepared just the way you like them - ask!

Room service is delivered with a smile and pleasant on the pocket...you MUST try the prawn linguine & the rib eye steak (my husband turned practically caveman!)

It is the little touches which make this hotel stand out... like not having to press a lift button in reception, fresh bacon made just the way you like it and delivered to your table without you even asking, the bar manager remembering your tipple and noticing you collapse in the comfy uber cool reception couches after a hard day at the office with the welcome words "drink?..." The fact that the taxi will be 4 minutes (and it is!)... but most of all the feeling of being valued as a guest...

I would not choose any other hotel in Sofia - in fact I will be back end of March for another 3 days of excellence at its best!...

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nikki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPI-Hotels, Front Office Manager at Arena di Serdica Residence Hotel, responded to this review, 17 March 2014
Dear Nikki H,

Thank you for taking the time to share your comments with us.
I am very happy to hear that our staff gave you the feeling of being valued and went beyond your expectations. We believe that one of the secrets of great hospitality is paying attention to the details and we realize the importance of a smile or a warm greeting especially when you are far away from home. We will be excited to host you again and to give you another memorable stay at Arena di Serdica Residence Hotel.

Sincerely,
Eli Stoilova
Front Office Manager
Arena di Serdica Residence Hotel
e-mail: e.stoilova@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 February 2014

The hotel is really high quality: the location is quite central; rooms are cleaned and well furbished; the staff is polite; there are two restaurants internally and the food is really excellent quality; the breakfast buffet offers a good range of choice. There is also a gym and spa services and a very large meeting room downstairs if you go for work. Moreover, inside the hotel you can see some old roman ruins!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alba A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPI-Hotels, General Manager at Arena di Serdica Residence Hotel, responded to this review, 21 February 2014
Dear Alba,

I am glad to hear that you enjoyed your stay! Thank you for taking the time to share your experience with us.. It's great to hear that you experienced a smooth, problem-free stay with us and we hope to have the pleasure of hosting you in the future.

Sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Varna, Bulgaria
Level Contributor
115 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 16 February 2014

Wonderful place with a touch of history, parts of old amphitheater is in the hotel premises.
Good, spacious room with a separate toilet and a bathroom. Great location, helpful and friendly staff. Only one minus is breakfast choice. For 5* hotel it should be better.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPI-Hotels, General Manager at Arena di Serdica Residence Hotel, responded to this review, 21 February 2014
Dear Angela S,

Thank you for taking the time to share your feedback on your recent stay with us. We are happy to hear that you enjoyed our convenient location and friendly, efficient staff. Thank you for your note about the breakfast. We hope to host you again and exceed your expectations.

Sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Bucuresti, Romania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 January 2014

we had a wonderful weekend in the center of sofia, wandering around town and enjoying the spa and wellness zone of the arena di serdica in the middle of an archeological site.
the staff was lovely, the room spacious and light, accompanied by good food! recommended for business and for leisure!

Room Tip: we had a room towards the street and it was quiet and light!
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monika P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPI-Hotels, General Manager at Arena di Serdica Residence Hotel, responded to this review, 24 January 2014
Dear Monica P,

Thank you for choosing the Arena di Serdica Hotel for your stay in Sofia! I am glad to know that you found the hotel to be comfortable and enjoyed the large rooms, historical spa and the restaurants. Thank you for your positive feedback on your overall stay. We appreciate the time you have taken to write a review. We hope to have the opportunity to serve you again in the future.

Sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
295 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 18 January 2014

We spent 6 night in this hotel this month and had not booked prior to getting to Sofia. The staff was extremely helpful and in several occasions stepped up at the last minute (like finding us a car and a driver to bring us to visit Plovdiv in 15 minutes). The location is excellent and next door to the opera, concert hall, national theatre and several cafés and excellent restaurant. Very safe and quite area at night.
Both restaurants serve good food, excellent Bulgarian wines and the hotel is very clean.
Overall an excellent deal.
What could be improved perhaps is the price of massage packages which I found a little expensive (but the Spa and gym are new and very clean) and the pillows, which could be of a better quality.

Room Tip: We were on a high floor, on the street side, with a very nice view over the city.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CDFBologna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPI-Hotels, General Manager at Arena di Serdica Residence Hotel, responded to this review, 24 January 2014
Dear CDFBologna,
I am thrilled to hear that you enjoyed your overall experience at the Arena di Serdica Hotel! I am so pleased to hear that you enjoyed our location and were able to explore the city. Thank you for your positive comments on the rooms and our staff! We appreciate the time you have taken to offer a review and we hope you will consider staying with us again, should your travels bring you back to Sofia!

Sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arena di Serdica Residence Hotel

Property: Arena di Serdica Residence Hotel
Address: ul.Budapeshta 2, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 132 Hotels in Sofia
Price Range (Based on Average Rates): £
Hotel Class:5 star — Arena di Serdica Residence Hotel 5*
Number of rooms: 63
Official Description (provided by the hotel):
Arena di Serdica is the newest 5 star Residence Hotel in Sofia affiliated to the FPI Hotels & Resorts chain.Strategically located in the heart of the city, right next to the main states institutions, business centers and banks, as well as to the cultural and historial places of interest in Sofia, the luxurious Arena di Serdica Residence Hotel Sofia is excellent choice for business and cultural trips. ... more   less 
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