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“Couldn't Ask for Better”

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Sheraton Zagreb Hotel
Ranked #9 of 59 Hotels in Zagreb
Certificate of Excellence
Reviewed 1 September 2011

We arrived in Zagreb by air and decided to take the bus run by Croatian Airlines to the bus station (30 kn ea, 30 min.). From there it was a 10 minute stroll to the hotel - very easy, with several coffee bars along the way had we needed to rest.
The hotel is lovely. Although it is older - built in the 70's - it shows no signs of wear. I've been in newer hotels where there have been cracked tiles, worn carpets, tarnished brass, chipped grout, etc. This place is well maintained and has lovely wood panelling everywhere without giving it a heavy feel, and beveled glass that makes you think "art nouveau" or "art deco". The lobby is spacious, light and good to hang out in. There is a piano bar and internet lounge.
The room (351) was quiet and clean. Everything was perfect. The bed was comfortable, the pillows too, the bathroom is clean, there is no crud in any of the corners or between the tiles. (The bright turquoise phone in the bathroom was a bit of a non sequitur...) The TV worked well and we got CNN, BBC, Al Jazeera and some German channels. We're news junkies so this was important...
We asked for a non-smoking room and the hotel has whole non-smoking floors that really do smell clean and fresh, not artificially disinfected with masked scents.
There are convenient amenities such as a retractable clothes line in the bathroom and a room safe that fits a laptop (wireless was free in the room as well).
It was really hot during our visit (36 deg. C one day) but the AC in the room worked fine. The lobby is quite a bit cooler and the hallway on the 3d floor was warm, but the room was fine.
Our package included breakfast which was a sumptuous buffet with a million tasty things including smoked fish - delish - and an omelette station.
The staff was not only friendly and competent, they had a sense of humor (the waiter at breakfast made us smile every morning) and were helpful and pleasant to deal with.
The location of the hotel is good too. You can walk to pretty much everything worth seeing within 10-15 minutes (the main square, the parks and museums, the upper town etc.), plus there is an excellent tram network that is easy to use. The news kiosk right outside the hotel sells tram tickets (8 kn or approx. 1 euro for a one way ticket). We took the tram to Lake Jura one day just for something different.
In the hotel lobby you'll find a series of booklets and brochures that are very useful and informative. I recommend the "Zagreb: Step by Step" although the others are good too.
We were only there for 3 1/2 days but we can't wait to come back. Next time I want to rent a car to drive to the surrounding areas and maybe the coast. Also, I didn't get a chance to try the gym and spa. Something else for another time.

  • Stayed: August 2011, travelled as a couple
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4  Thank Leiladancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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611 - 617 of 995 reviews

Reviewed 10 August 2011

Very nice gym and services provided besides its age.
Minor issues with the age of the room

  • Stayed: August 2011, travelled on business
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1  Thank paris20vt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morana R, Director of Sales at Sheraton Zagreb Hotel, responded to this reviewResponded 22 August 2011

Dear Guest,
we are glad you liked the hotel. I thank you for your comments as they help us grow and improve.
It will be our great pleasure to wellcome you again in the Sheraton Zagreb Hotel.
Best regards,
Morana Rabatic Andric
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2011

Visited the Sheraton in late December. The hotel rooms were comfortable, the hotel is older but looks good. My only complaint was the heat in the hotel. It was very cold outside but the inside of the hotel was too hot. We had to take our coats, scarfs etc, immediately upon entering the lobby. We didn't need to turn in the heat in our room since the heat from all around us was more than sufficient. This was unfortunate and a little uncomfortable, but we managed. The room service was excellent and food was good. Hotel can be reached by bus form the airport, as there are several stops close to the hotel, even one across from it. There are a few small restaurants nearby but we did not tried them. There are also a couple little convenience stores in the street across the hotel which are 2 minutes walking distance.

  • Stayed: December 2010, travelled as a couple
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1  Thank B C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morana R, Director of Sales at Sheraton Zagreb Hotel, responded to this reviewResponded 22 August 2011

Dear Guest,
we are glad you liked the hotel. I thank you for your comments as they help us grow and improve.
In the summer months,due to the high temperatures, sometimes it takes a bit longer to cool down the whole property. Nevertheless, your point is something we will closely monitor and look into.
It will be our great pleasure to wellcome you again in the Sheraton Zagreb Hotel.
Best regards,
Morana Rabatic Andric
Director of Sales

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Reviewed 29 July 2011

Good central location in walking distance of the station and sights. Reception manned by lovely girls who can hold a conversation. I have used the hotel twice and though I prefer older, local hotels this does fine though the room phones were from the dark ages - there, that's the only negative comment. Local taxis are ok but there is some form of cab war going on right now so watch out for the villains and get the meter in view - nothing to do with the hotel.

  • Stayed: July 2011, travelled on business
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2  Thank Speedbird001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morana R, Director of Sales at Sheraton Zagreb Hotel, responded to this reviewResponded 22 August 2011

Dear Guest, thank you for your nice comments. We are certainly looking forward to wellcoming you again at the Sheratn Zagreb Hotel. In regards to the taxi situation, i am sure you will have noproblem on your next visit as the situation is now back to normal.
Sincerely, Morana Rabatic Andric

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Reviewed 18 July 2011

We stayed there for 4 nights, The hotel is huge and full, location is good near the city center but was very noisy.

  • Stayed: July 2011, travelled on business
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1  Thank miniator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morana R, Director of Sales at Sheraton Zagreb Hotel, responded to this reviewResponded 22 August 2011

Dear Guest, Thank you for your comments! I am sorry to hear the hotel was noisy during your stay. If you will be visiting us again, please do feel free to contact me and i will do my best to try to accomodate you to a quieter parts of the hotel. Sincerely,
Morana Rabatic Andric
Director of Sales

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Reviewed 4 July 2011

Stayed for one night and bought the late check out option which was a good deal (until 6 pm). The service overall from the employees is top as you cant expect, friendly enough.
The hotel is a little bit off the city center and not so great looking neighborhood, good for business trips and the quality you can expect from the Sheraton.
I still dont know why these hotels dont offer WiFi in room, only in the lobby area.
Had the SPG preferred room, and a basket of fruits to welcome me.
Cheap prices on the SPA, but the restaurant was overpriced.
The jacuzzi didnt worked at the time I stayed (bummer)

  • Stayed: June 2011, travelled on business
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2  Thank paulomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morana R, Director of Sales at Sheraton Zagreb Hotel, responded to this reviewResponded 22 August 2011

Thank you for your comments. At the moment we offer to our guests free of charge wired internet in all our rooms. We certainly are looking into an option to exchage that to the wifi internet. I sincerely hope to be able to give you more information about that soon! If you will be visiting us soon, i hope you will be positively surprised with our new F&B offer in all our outlets. Sincerely,
Morana Rabatic Andric
Director of Sales
Sheraton Zagreb Hotel

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Reviewed 28 June 2011

The hotel is located in a bit of a backwater in a rather down at heel area on the edge of the Lower Town and about a mile from the Upper Town.
Good check in as would be expected. The staff do their best to be helpful.
The rooms are comfortable but without the latest facilities (old style TV), but it does have CNN and BBC. Nice to have a bath. But surprised that no toothbrush is provided.
On my package breakfast was not included. Given there were no resteraunts in the ara I chose to have breakfast in. I do not think that this was the best choice, its expensive and just not good enough quality.
Internet is included in the bill, The hoel provides reasonable value for money, but probably better to stay closer to the heart of the city.

  • Stayed: June 2011, travelled on business
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Thank Nemo149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Zagreb
#8 Luxury Hotel in Zagreb
#11 Business Hotel in Zagreb
#12 Family Hotel in Zagreb
Price Range: £84 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Number of rooms: 306
Official Description (provided by the hotel):
Located in the city centre, Sheraton Zagreb Hotel is just a stroll away from the main attractions where Zagreb's history and tradition can be witnessed in museums and galleries, architecture, numerous theaters, lively cafés, and bars. Offering easy access to the city's main points of interest and close to public transport, we are the hotel of choice for business and leisure travellers. Bright and spacious, our 306 guest rooms and suites feature a personal and inviting atmosphere and modern conveniences. Make time for yourself at our heated indoor pool, Wellness & Spa centre and fitness facility. Plan a successful business event in our halls and rooms. Our modern and multi functional halls are ideal for your conferences, meetings or events. ... more   less 
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton

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