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“A good value 4 star hotel”

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Sheraton Zagreb Hotel
Ranked #10 of 58 Hotels in Zagreb
Certificate of Excellence
Sydney, Australia
Level 5 Contributor
53 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A good value 4 star hotel”
Reviewed 14 November 2013

We enjoyed our stay at this hotel and have no complaints whatsoever. Fairly good value for 4 star. Some parts are a bit tired looking but the comfort was there. About 15 minutes flat walk to the main square.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review, 18 November 2013
Dear geonic,

Thank you for this; it's reassuring to see that we were on top of the game. This is a call to reconnect, so do come back soon - we eagerly await your return.

Cheers,
Mario
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945 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Rio de Janeiro, RJ
Level 5 Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 November 2013

Well located and with a kind staff
Good breakfast in a beautiful Lobby and piano bar. large front desk to be attended.
good two saunas and spa
Good bed to have a good rest.
good bathtube
swimming pool is good, but not enough heated.

Room Tip: ask to be to the front. had the #453 and was good with the possibility of the view.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GuilhermeSprenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review, 18 November 2013
Dear GuilhermeSprenger,

Thank you so much for sharing this with us. Great to hear we were on top of the game in terms of delivering on a pleasant stay for you. We look forward to reconnecting; we eagerly await your return.

Cheers,
Mario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dumaguete City, Philippines
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 November 2013

Could see they planned a menu with care. Rooms were clean, cozy and tastefully done, with a spacious bath. Only surprising thing was the WC for the lobby and dining area was two flights of stairs below in a 'basement' setting. Otherwise service was good and the atmosphere pleasing.

Room Tip: The hotel is not in a busy part of town so there are no bedroom noise problems,
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank unica_hija77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review, 7 November 2013
Dear unica_hija77,

It is a tremendous delight to hear that we delivered so well on your experience. Thanks so much for setting aside the time to share your impressions. We look forward to reconnecting with you soon!

Mario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 4 Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 November 2013

The location of the hotel is ok, about a 15 min walk from all the action. The staff are friendly and helpful, except for one rude housekeeper that gave us dirty looks when we asked for an extra bottle of water. Breakfast in the morning was also very good. Only let down as the condition of the rooms and the general shabbiness of the hotel. It looks aged, and needs a small cosmetic overhaul to bring it back to life. The free wifi was excellent though.

Room Tip: Try to get the sixth floor.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kinoby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review, 4 November 2013
Hi Kinoby!

Thank you for sharing your stay experience with us. First and foremost of all, I can assure you that we can do better for you in the event you decide to come back to Zagreb. I'll be sure to take up the issue you had with my HK employee with my Executive Housekeeper. There's no room for rudeness in this business, and I apologize for the inconvenience you encountered. FYI - we're rolling out a major refurb of guest-rooms, public areas and F&B outlets as of the end of this year. Come back, let's reconnect - I assure you we'll deliver!

Mario
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United Kingdom
Level 5 Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 31 October 2013 via mobile

Stayed here for 6 nights when on business recently and recommend this hotel. I was surprised when they still had me on their records from my last visit in 2006!
The room and service see fine as were all the staff. The hotel is well located for a five minute walk into the center of Zagreb where there is a whole host of good resturants and shops.
My only niggle is that all food in Zagreb seems to be cooked with liberal amounts of salt and the Sheraton is no exception! You have to decide if this is ok for you, if not ask for the chef to hold the salt!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheeseraker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review, 4 November 2013
Dear Cheeseraker,

Thank you for sharing your review with us. It's reassuring to note you were satisfied with your stay, but I do see we can do even better, so do come back and see for yourself. I've taken note of your remark regarding your dining experience. I will definitely take this up with my executive chef, but I assure the gastro segment of our offer is one of our strongest suits. When you do come back I'll personally see to it that you experience what I mean.

Mario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nyc
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 October 2013 via mobile

As a newcomer to Zagreb this hotel is great. The old city is an easy walk from the hotel. The museums and sights are easy to find. The rooms are generous, clean, and well-appointed. The breakfast buffet is satisfying. I highly recommend this hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review, 4 November 2013
Dear Charles,

Thank you so much - you're very kind. We look forward to reconnecting with you soon.

Mario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb, Croatia
Level 6 Contributor
140 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 9 October 2013

The food in restaurant was at least average. We had a business meeting whole day and in a luch break we get lot of garlic in a food. Not good idea. Coffee break was just fine, and canapes was delicious. Anyways for such a good hotel I would expect more.
Dessert was bad, frozen cake.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agneza S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review, 13 October 2013
Dear Agneza,

I appreciate the fact you took the time to post your review and it is unfortunate we did not live up to your expectations. The fact that you were unhappy with the gastronomy experience is particularly puzzling because it is definitely one of our strong suits that we take great pride in. I will look into the matter, and attempt to trace your e-mail from our property management system, so that I can get back to you with feedback when I get a grasp on context. It woud be great to have you back because I can assure you that we are truly on top of the game at the food and beverage end.

Mario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Zagreb Hotel

Property: Sheraton Zagreb Hotel
Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Zagreb
#9 Luxury Hotel in Zagreb
#11 Business Hotel in Zagreb
#12 Family Hotel in Zagreb
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Number of rooms: 306
Official Description (provided by the hotel):
Located in the city centre, Sheraton Zagreb Hotel is just a stroll away from the main attractions where Zagreb's history and tradition can be witnessed in museums and galleries, architecture, numerous theaters, lively cafés, and bars. Offering easy access to the city's main points of interest and close to public transport, we are the hotel of choice for business and leisure travellers. Bright and spacious, our 306 guest rooms and suites feature a personal and inviting atmosphere and modern conveniences. Make time for yourself at our heated indoor pool, Wellness & Spa centre and fitness facility. Plan a successful business event in our halls and rooms. Our modern and multi functional halls are ideal for your conferences, meetings or events. ... more   less 
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton

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