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“Exceeding expectations...”
Review of The Westin Zagreb

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The Westin Zagreb
Ranked #15 of 58 Hotels in Zagreb
Vienna, Austria
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Exceeding expectations...”
Reviewed 17 October 2013

I must admit that this review will be inherently flawed - after all what can you expect if you get a free upgrade to the Presidential Suite.
The Suite is absolutely amazing - 180 m2 simply made to pamper you ... the bathroom of the master bedroom is more like another living room - a jacuzzi for two, sauna for two... and everything finished with great looking marble.
Ok... but setting that asside - the service does not have this attitute that you would normally expect from Westin staff. The food in the restaurant also does not make you ask for a second round all the time. All in all - its a really good place to stay.

Room Tip: Ask for an upgrade :)
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elysium1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Bruxelles
Level Contributor
92 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 13 October 2013

I stayed at the Westin for several nights in September 2013 as part of a business trip. The Westin has everything you would expect from a good business hotel: nice, large rooms, complimentary wifi, nice beds, nice staff, and a nice gym. The conference facilities were also very good. This being said, this is probably not the type of hotel I would like to stay in on a private tour: a bit too groups/business minded, a bit old fashioned and lacking character. But if you look for a nice business hotel, this is the place.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arthemise21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
1,587 reviews
293 hotel reviews
common_n_hotel_reviews_1bd8 1,158 helpful votes
Reviewed 10 October 2013

This hotel is a very busy and successful hotel with large tour groups and business meetings etc, the kind of guests who typically stay for a couple of nights and have no time or inclination to judge a hotel for its strengths and weaknesses. And this is just fine with this hotel, because they have many flaws that are conveniently overlooked and ignored by management because they are just too busy catering to the hordes of guests that check in and out every day by the bus load.

1. I stayed in this hotel 13 years back when it was the Intercontinental. Even though the memory is vague, I doubt if much has changed in 13 years except the stationery! This time I stayed for 2 weeks, and got to know this hotel inside out.

2. The Front Desk is badly mismanaged with untrained, inefficient staff. When I arrived on a Sunday afternoon, there were 3 lines for check in including 1 for Starwood Preferred, and they all had long lines. I was standing in the Starwood line, and it was just not moving. In the meanwhile, guests who had joined the other lines after me were already checking in. After 15 mins when I finally lost my cool and barged ahead, the Receptionist graciously and politely offered to check me in without really understanding or realizing that they had a problem with queue management. The check in and check out procedure is one of the longest and most tedious I have encountered any where in the world.

3. Like many hotels in this part of the world, wifi is accessed through a token which consists of a zillion character long password given to you on a small strip of paper. If you manage not to lose this precious piece of paper, you will have to login each time your laptop / phone / device goes to sleep or switched off, or if you leave the room and return. In spite of all attempts to tweak the settings, the wifi system refuses to be remembered. This is one of the most archaic and annoying wifi access systems that is enough to drive you crazy. Ina ddition the wifi speed and stability was very unreliable, and when I complained, I was told, 'Oh, you are in a corner room so the wifi is slow there.!" Thank you very much.

4. The aging of the hotel shows up literally hot and cold when you are under the shower, and suddenly you are scalded with boiling hot water and you scream and run out, or you are showered with icy cold water and scream out again. Either way you can do nothing, because the mixer does not work, and you just have to accept whatever temperature the water gushes out. When I complained I was told, "Oh there are too many people taking shower right now, please wait."! Thank you so much, and what do I do about my burnt skin?

5.Breakfast costs 23 euros, yes that is not a typo, and it is per person and it is per day not for the full week! I would not even go any where near it since it is probably packed with the swarms of Chinese tourists descending hungrily towards it, or the suited business people who don't care how much it costs. Take a quiet seat at the bar, and enjoy a glass of fresh juice, cappucinno and croissant for less than 8 euros. Or better still, step out and you will find many cozy and inexpensive cafes around.

6. During the 2 weeks I stayed here, any time I tried to call Room Service, no one would answer. Each time I had to call Reception who would take the order, and when I asked about it, I was told, "Oh there are too many guests in the hotel right now.!"

7. In the lobby bar and the bar areas, dirty dishes are removed just once an hour when a couple of old ladies come around wheeling a large trolley to collect them. Until then, you have to continue staring at these dishes!

8. For an international hotel of this kind with a large international clientele, there was not a single English language newspaper available any where.

9. The business center is a joke. There are just 2 PCs and a printer. One of the PCs never works and nor does the printer.

10. The walls between the rooms are wafer thin. One can hear each time the adjoining guest goes to the toilet and flushes or takes a shower.

On the positive side, the location is perfect with easy access to the Center, to the trams and just about every where you may want to go. If only they paid more attention to managing the hotel, specially the front desk, and changing the long over due infrastructure, it may well become a better hotel. Right now, for the price they charge, it is just about average.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ZenHealer7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 October 2013

Stay for one night , had a free wireless connection and wired connection in my room .
The room itself is a very nice room with great view to the city .
The breakfast was excellent
Great value for money .

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oferka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princeton, NJ
Level Contributor
312 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 530 helpful votes
Reviewed 5 October 2013 via mobile

. . . the overall experience was average. We were upgraded to very nice 2-room suite because our tour was bumped from the Esplanade. And yes our room had a very view of the old town.

The location was OK - it was a 10-minute walk to the Lower Town but there are several higher rated TA hotels that are more convenient. It is a very busy business and tour group hotel. So, the lobby is always crowded and there is always a wait to speak with a front desk clerk. The hotel does not have a designated concierge and, as a result, front desk staff handle requests for reservations, tickets, etc as well.

The restaurant is just "fair." The breakfast is adequate. There is plenty of food but the quality is mediocre at
best. Our group had dinner one night and I would never dine there again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TeamMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
155 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 4 October 2013

I had nver been to Zagreb before so, after doing a lot of research, I selelcted the Westin Zagreb.

The good stuff included:
1. The rooms are quite large, clean and well furnished
2. There is parking if you need
3. The breakfast had a good selection and was restocked (the staff were happy + helpful)
4. The gym was excellent - it is actually a members gym

The less good stuff:
1. The bed was a bit "spongy" so was not very supportive
2. The location is not ideal if you want to get to the old town - it is a 10 minute walk and there were some nice hotels we saw in the old town.

After visiting Zagreb I would probably choose a hotel in the old town centre next time.

Room Tip: Get a north facing room to get a view of the old town and mountain.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BertBantham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zagreb, Croatia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2013

I have stayed in all top hotels in Zagreb, and left with more or less positive experiences. However, Hotel Westin took my experience one step further: professional and friendly services, delicious food, spotless clean and cosy room, great location... it really exceeded expectations.
Location of the hotel with easy access to main square, but in really peaceful and green part of the city cannot be any better. Our bedroom on 9th floor had the most fantastic view of the old city. Breakfast selection was perfect: good variety and quality of breakfast foods.
On the last night of our stay, my company organized gala dinner for our partners. Dinner took place in one of banqueting rooms situated on 17th floor with amazing panoramic view of the city. That is experience we'll remember for life. The best dinner we had in years, superb service (waiters were just phenomenal) and impressive panoramic view.

Highly recommended. This was one of the best hotels I have stayed in.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Zagreb

Property: The Westin Zagreb
Address: Ulica Isidora Krshnjavoga 1, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Zagreb
#5 Casino Hotel in Zagreb
#9 Family Hotel in Zagreb
#12 Luxury Hotel in Zagreb
#12 Business Hotel in Zagreb
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Westin Zagreb 5*
Number of rooms: 349
Reservation Options:
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Also Known As:
The Westin Zagreb Hotel Zagreb
Westin Zagreb
Zagreb Westin

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