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“Beautiful!!”
Review of The Westin Zagreb

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The Westin Zagreb
Ranked #15 of 58 Hotels in Zagreb
New Zealand
Level 4 Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Beautiful!!”
Reviewed 17 June 2014

Im on a tour and have to say this hotel is superior to any others so far.It has an impressive marble lobby with beautiful furnishings. Huge big bed in our room which was very comfortable, The room was spacious and the bathroom very roomy with lots of toiletries . The only negative was the noisy lifts at night. get a room away from them. Nice restaurant with lots of food on offer. Would return anytime.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VeronikaNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this review, 20 June 2014
Thank you for staying at the Westin Zagreb Hotel and thank you for the great feedback. We are very happy we succeeded to fulfill your expectations. We already resolved the problem with the lifts. Thank you once again and we hope to be able to welcome you back to Zagreb. Best regards
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
Rovinj, Croatia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

many thansk for excelent service.
the rooms were very clean and nice with an excelent view and the hotel location ist very good.
hotel staff its educated and very good too. staff ist verry pleasant.
breakfast was excelent. the gym has vey good equipment.
i will definitely stay here again
thanks

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank enis k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this review, 16 June 2014
Dear Sir, great to hear you enjoyed the hotel and your stay. We hope to be able to welcome you back soon. With best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

We hope to come back to Zagreb in the near future and again stay at the Westin Zagreb. I had a medical problem on the plane and as soon as we checked in, the front desk "jumped in to help". They gave us information about the hospital and immediately called a taxi. We had to stay an extra night beyond the two nights already booked because of a test at the hospital. All shifts of the front desk helped in some way, such as faxes and finding telephone numbers for re-booking airline tickets to get home. Breakfast for the last morning was not on our minds but the staff had boxed food waiting for us before leaving for the airport. Every front desk staff helped in making our stay as enjoyable as possible. The lobby was beautiful as was our room. The breakfast selection was more than we expected. We definitely will stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank donnadurkot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this review, 16 June 2014
Thank you for staying at Westin Zagreb Hotel and thank you for sharing your impressions.
I’m very sorry for the inconvenience you experienced due to the medical problem.
On the other site I’m very happy that my team helped you in that situation.
We are very happy we succeeded to fulfill your expectations and would truly enjoy to welcome you back upon next opportunity.
With our best regards
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UK
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 June 2014

I stayed in late May 2014 and our company used the top floor facilities for a small conference meeting.
The front desk 'remembered' me from my last stay - in 2009! OK the system remembered - but impressive nonetheless. The room was very nice, the view excellent, the facilities good. Breakfast was good. The Gym / fitness centre is world class (for a hotel) - large, with a lot of equipment and a good pool.
The top floor meeting facilities are classy, with great views over the city. The buffet catering for the meeting was nice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brit_Fifties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this review, 2 June 2014
Dear Sir, thank you for the nice feedback. We are very happy we succeeded to fulfill your expectations and would truly enjoy to welcome you back upon next opportunity. With our best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level 5 Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 31 May 2014

The hotel staff work very hard to be accommodating and were all helpful and pleasant. We had to wait about a half hour for our room to be ready even though we were well within the check- in time, and just as we were partially unpacked the desk called to say we would need to move rooms because of maintenance on our floor. After a bit of discussion about how disruptive this might be, we were told that a " delegation" would be on that floor and it might be too noisy. These varied explanations led us ti suspect something else was going on. The staff was helpful with the move. This was followed by an apology and a complimentary fruit plate.
Beds were comfortable and all went well after this rather rough start. There are several trams which run on the street beside the hotel, all of which will get you to the Old Town efficiently if you dont want the walk. ( we were told it would be a 15- minute walk, but suspect that it is quite a bit more.)
The bar in the hotel serves a nice light meal and there is also a more upscale restaurant. The breakfast buffet included in the rate had a lot of choice of both hot and cold items.

Room Tip: An upper floor on the side facing a park gets away from street noise although the building is reason...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 837SherryM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this review, 2 June 2014
Thank you for staying at the Westin Zagreb Hotel and thank you for sharing your impressions. I am sorry and apologize for the inconveniences you are mentioning. Also thank you for the comments in regards to the bar and breakfast. We are looking forward to welcome you back upon next opportunity. With our kindest regards
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Lake Forest, California
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 May 2014

I loved our experience in this hotel! The staff really put their full effort into servicing the clientele. This was true for the front desk management and staff, restaurant staff, event staff, and all the others i came in contact with. The rooms were comfortable and updated. The food fantastic. The view from the upper meeting rooms was superb! The hotel is located strategically which is close to the town center and is easy walking distance from other restaurants and stores. The town is clean and safe and open until late hours every day. Across the street is a beautiful garden in front of a museum. Overall this is a great location to spend your vacation or time on a business trip.

Room Tip: I had a corner room that gave me a great view of two sides of the neighborhood. I think the city cen...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this review, 30 May 2014
Thank you for staying at the Westin Zagreb Hotel and thank you for the great feedback. Great to hear you enjoyed the hotel and your stay. I am glad to hear your comments regarding our staff, food, location and rooms. I hope to be able to welcome you back upon next opportunity. With our best regards
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Birmingham, Alabama
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 May 2014

My husband & I stayed here for only one night during a tour of Croatia. When we arrived at the hotel my jaw dropped. It was definitely the nicest hotel I'd ever stepped foot into, much less stayed in- despite my many travels. The lobby was exquisite. We arrived in our room & while it was smaller it was still beautiful. Unfortunately, we learned that despite the beauty of the place, it was in need of some repairs. The safe in our room did not work & we were unable to turn off the water at the sink without it running out from the knobs. We didn't bother asking to have either repaired since we were only staying one night but we did find it ironic that this was the most luxurious hotel we stayed in throughout our 12 days (& 5 hotels) during this trip & it was the one in need of the most TLC. If we had been paying (what I'm sure is dearly) for this hotel rather than our flat package fee, I probably would've been a little more upset. The hotel is fairly close (within a brief walk) to the main square & most shops & restaurants. The next morning we had breakfast in the dining room. It was buffet style & it was phenomenal! We had gotten used to the typical euro breakfasts of cured meats & breads but I was delighted to see lox & capers & other assorted fresh foods. The beautiful dining room was decked out with the place settings & tuxedo-ed servers. The hotel definitely puts on a beautiful face but it could use a few minor repairs to make simple tasks doable.

  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this review, 28 May 2014
Thank you for staying at the Westin Zagreb hotel and thank you for sharing your impressions. I am glad you enjoyed your stay. Thank you for your comments in regards to the lobby, the hotel room, our restaurant, breakfast ... Also, we will look into the points you are bringing up. Thanks once again and I hope to be able to welcome you back. Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Zagreb

Property: The Westin Zagreb
Address: Ulica Isidora Krshnjavoga 1, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Zagreb
#5 Casino Hotel in Zagreb
#9 Family Hotel in Zagreb
#12 Business Hotel in Zagreb
#12 Luxury Hotel in Zagreb
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Westin Zagreb 5*
Number of rooms: 349
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Also Known As:
The Westin Zagreb Hotel Zagreb
Westin Zagreb
Zagreb Westin

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