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“Great room and good service”
Review of The Westin Zagreb

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The Westin Zagreb
Ranked #13 of 59 Hotels in Zagreb
Reviewed 22 August 2014

Spend a night on a business trip.

Great service. I was upgraded even when booking was done almost same day of arrival.

Room really good. Lot's of space, nice decoration (modern) and well equiped.

Hall has a retro look that could be improved (80s like)

No cold breakfast zone or similar if you need to leave before breakfast time (a pity since Zagreb airport doesn't offer either good breakfast places)

Stayed: July 2014, travelled solo
1  Thank Juan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this reviewResponded 25 August 2014

Dear Sir, thank you for staying with us and good to hear that you enjoyed your stay. Hope to welcome you back soon. With best regards

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623 - 629 of 1,209 reviews

Reviewed 19 August 2014

Stayed in first week of August where there was a public holiday which the hotel made no plans for - while the room was very nice - service was shocking. Despite advertising that they have a 24 hour foreign exchange service - they ran out of money! Also room was not cleaned properly - blamed it on the holiday! Not acceptable.

  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sandi112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this reviewResponded 25 August 2014

Thank you for staying at the Westin and thank you for sharing your impressions. I am sorry and apologize for the inconveniences you are mentioning. I have already spoken with my team regarding to the exchange service in order to avoid such a situation in the future. Thank you once again and we hope to be able to welcome you back. With our best regards

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Reviewed 19 August 2014

This Westin Hotel has the typical feel of any other Westin Hotel in North America.

We stayed at this property for two nights as part of our Highlights of Eastern Europe tour with Trafalgar Tours. Since we checked in as a group, it went pretty quick.

Our room was on the fifth floor and was reasonably appointed. The beds were comfortable and the bathroom included a bathtub. Our only room complaint is that the carpet and fabric furniture were stained and the walls were scuffed. We were disappointed of this lack of attention to detail in the cleaning of the rooms.

The hotel has free WiFi, but you will need a code for each device, which will you will need to enter each time you want to access the internet.

We were not very impressed with the buffet food. It seems below the standard of other European hotels we have stayed in, and well below the standard of other Westin Hotels. Now this may have been due to having the World Archery Championship Teams staying in the hotel and everyone trying to eat at the same time. So they ran out of food pretty quick and the standards may have dropped since they were trying to keep up.

We also lacked hot water in the morning because of everyone else using it all up.

I am giving the hotel the benefit of the doubt for some of the shortcomings, due to the occupancy.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank OurGreatEscapes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this reviewResponded 25 August 2014

Thank you for staying at the Westin Zagreb Hotel and thank you for sharing your impressions. We are looking into the mentioned matters and will improve. Hope to see you back in Croatia. With our best regards

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Reviewed 13 August 2014

Husband and I wanted to have some time alone so we booked the room. Since he used his SPG points, it was pretty cheap. Breakfast is great, staff very pleasant. They gave us a suite that had great view on the city. Location is also very convenient, near the city center. Recommended!

Room Tip: Rooms facing the north have the best view
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Teuta F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this reviewResponded 25 August 2014

Dear Madame, thank you for staying at the Westin and thank you for the great feedback. We are very happy we succeeded to fulfill your expectations. We are looking forward to welcome you back upon next opportunity. With our kindest regards

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Reviewed 6 August 2014 via mobile

Booked this hotel on the phone and got a really good last minute rate. Was scared that the price would deceive us, but to our surprise all went well. Hotel was close to the center. Staff were very helpful. Rooms were clean and had a very nice view. Would use this hotel again for sure.

Stayed: July 2014
3  Thank Gilda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this reviewResponded 25 August 2014

Great to hear you enjoyed the hotel and your stay. We hope to be able to welcome you back soon. With best regards

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Reviewed 1 August 2014

Zagreb is a beautiful city full of beautiful buildings and museums. We went here as part of a group tour and did not spend enough time (only 2 nights). We also went around the villages about 45 minutes from Zagrab and the country side views were amazing. If I did it again, I would depend at least 3 days in Zagreb and at least a couple of nights in the country side.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Woodsnottraveled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this reviewResponded 4 August 2014

Thank you for staying at the Westin Zagreb Hotel and thank you for the great feedback. We are very happy we succeeded to fulfill your expectations and would truly enjoy to welcome you back upon next opportunity. With our best regards

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Reviewed 31 July 2014

The hotel was located in a good area. Our room was on an upper floor and faced the Mimara Museum across the street. We had a decent view of the Upper Town which was a 10 minute walk away.The hotel staff was very friendly and helpful. Our room was clean and quiet. The breakfast buffet was very good and had a wide variety of items.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank jimaz99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darko R, General Manager at The Westin Zagreb, responded to this reviewResponded 4 August 2014

Thank you for the nice feedback. I am glad you enjoyed your stay. We are looking forward to welcome you back upon next opportunity. With our kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Zagreb

Address: Ulica Isidora Krshnjavoga 1, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Zagreb
#4 Casino Hotel in Zagreb
#5 Family Hotel in Zagreb
#12 Luxury Hotel in Zagreb
#12 Business Hotel in Zagreb
Price Range: £74 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Zagreb 5*
Number of rooms: 349
Reservation Options:
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Also Known As:
The Westin Zagreb Hotel Zagreb
Westin Zagreb
Zagreb Westin

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