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“Very Pleasant and Modern Place to stay”

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DoubleTree by Hilton Hotel Zagreb
Ranked #3 of 58 Hotels in Zagreb
Certificate of Excellence
Lelystad, The Netherlands
1 review
“Very Pleasant and Modern Place to stay”
Reviewed 28 January 2014

Beautiful modern and friendly hotel with nice wellness facilities, nice and confortable quiet room and otherwise all that you possibly need during your stay in Zagreb. Nice traditional restaurant right next door too.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank EricG68329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeZagreb, Public Relations Manager at DoubleTree by Hilton Hotel Zagreb, responded to this review, 29 January 2014
Dear Eric,

I am happy to read that you have found that DoubleTree by Hilton Zagreb has all you could possibly need while visiting Zagreb. Thank you for taking few moments to share your comments. We are looking forward to welcome you back in the future. With regards, Tea Nadj Zupan, PR Executive at DoubleTree by Hilton Zagreb
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Prague, Czech Republic
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 January 2014

Clean and comfortable hotel, perfect stay with all the right amenities needed for business travellers. Hotel staff is helpful, attentive and friendly.
Rooms are spacious, modern and very clean. I especially enjoyed a "chaize-longue" where I could relax and enjoy the view from my room. Coffee and tee facilities are nice (Twinings!). For the lovers of toilettries - they have Crabtree & Evelyn cosmetics (lemon, honey and coriander). Amazing!
There is a swimming pool on the 10th floor - OK, it is not the biggest one but for a hotel pool it is big enough. Welness area is beautiful with a stunning view, especially at night. Fitness is slightly overcrowded as it is open for public, operated by WorldClass Fitness. Still, it is a large and living place, I liked it. And ladies - there is a separate sauna just for you. So no need to drive away middle aged businessmen staring at your breasts :-)
Breakfast was perfect, as everything in this hotel. I also recommend spending some time and money to taste the delicious delicacies offered by the hotel's restaurant - it's worth it.
Overall, I enjoyed my stay in this hotel very much. Definitely, I come back!

Room Tip: The higher the floor the better the view :-)
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mae_Prague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeZagreb, Public Relations Manager at DoubleTree by Hilton Hotel Zagreb, responded to this review, 28 January 2014
Dear Mae,

we strive to provide each and every guest with a perfect stay so it gives us great joy to learn that we have succeeded. I am glad to read we exceed all your expectations and we are very thankful that you took the time to write about it. We are waiting for your return with a warm cookie. See you soon. With regards, Tea Nadj Zupan, PR Executive at DoubleTree by Hilton Zagreb
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
135 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed 26 January 2014

The hotel is not right in the city center. It is about 2km, or a twenty minute walk, from the main square. So we were a little reluctant to book here. But the web page indicates how easy it is to use the Tram to reach the hotel. Hilton Brand hotels are good to us, so we decided to go ahead. Are we ever glad that we did!
Sure enough, it was very easy to use the Trams once we found a place to buy the Zagreb card. The number 2 stops right in front of the hotel. We used it often, except after the New Year's Eve fireworks...it was easier just to walk.
The front desk staff were so friendly and helpful. We were given a very warm welcome that included fresh baked chocolate chip cookies! They gave us our room keys, told us about the hotel, and offered to help us plan our limited time in Zagreb. They gave us great advice on visiting their city, how to celebrate New Year’s Eve, and the best way for us to visit Plitvice Lakes National Park. Somehow they arranged for a rental car to be delivered to the hotel for use on New Year’s Day even though all the rental agencies were closed! And at a super great rate.
Room 623 is a corner room and it is huge. Everything is brand-spanking new, clean and modern. The closet is in the entry hallway. It has lots of space for hanging clothes, shelves, and a large safe. Around the corner is a desk with several electrical outlets and a usb port. There’s a tea-pot and coffee supplies.
Next to one of the floor to ceiling windows, there is a nice chase lounge that is very comfy for reading. The big bed is made up with fine linens, fantastic pillows, and a soft comforter. The bed side tables have reading spot lights and controls for all the lights in the room. There are also electric outlets.
The enormous bathroom has a tub and a lovely shower and a really long vanity. All the fixtures are top quality. The water pressure was strong and the temperature stayed constant. The plentiful towels are soft. There isn’t an outlet for the hairdryer in the bathroom, so you have to use it over by the closet. The typical amenities, soap, shampoo, conditioner, and lotion are nice. There’s a little note telling guests to call the front desk if you have forgotten any basic toiletries.
The wi-fi worked very well.
The breakfast is wonderful. There are cold and hot buffets including a yummy bread pudding, lots of breads/rolls, cold cuts, fruits, cereals, yogurts, plus a chef to prepare eggs. He does a great job, as do the servers. They were all so friendly and recognized us each morning.
We were leaving Zagreb late in the evening on the sleeper train to Munich. The hotel staff was kind enough to let us stay in the room until late in the afternoon.
Even with a wonderful, brand new facility, the staff is the best feature of this hotel. To say that they go above and beyond is an understatement. It is obvious by the way the employees behave that this hotel is managed by a very good team. The staff are all very attentive to guests while really enjoying each other and their job. I noticed that the ornaments on the Christmas Tree in the lobby each had the name of a staff member…pretty cool way to show that the management thinks they are important.
Everyone working at the hotel (as does every young person living in Zagreb) knows English and not at all reluctant to speak it.
Even with the distance from the city center, I think the Double Tree is the best choice for a visit to Zagreb. We hope to return sometime soon.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank celusnek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeZagreb, Public Relations Manager at DoubleTree by Hilton Hotel Zagreb, responded to this review, 28 January 2014
Dear celusnek,

we are humbled by your review and it gives us pride knowing that we achieved in providing the special comforts and acts of kindness that make the traveler feel human again. Thank you so much for taking the time to share your feedback with us and our future guests. I hope you had a great New Year's Eve and we hope to welcome you back. With regards, Tea Nadj Zupan, PR Executive at DoubleTree by Hilton Zagreb
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 January 2014

Great staff, remarkably accommodating. From requests about how to get around the city to places to go, making sure I had breakfast when I had to leave early one day, you name it. The people at the Doubletree make the property. That said, the hotel itself is remarkable, best gym I've ever experienced in a hotel, it's huge. The rooms are very modern yet comfortable with great lighting, furnishings etc. Location was the only initial concern but they're not too far a walk if you're a tourist going to the center of town and the tram station is only a few meters away.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brishel001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeZagreb, Public Relations Manager at DoubleTree by Hilton Hotel Zagreb, responded to this review, 27 January 2014
Dear brishel,

thank you for taking the time to share your thoughts and experience of staying at DoubleTree by Hilton Zagreb. We agree that it's the people that make our hotel and I am glad to learn that we have managed to relate that to your stay. Our team thanks you for noticing and being happy with the level of service. I am happy that your stay in Zagreb was such a hit! We are looking forward to welcome you back and we'll have the warm cookie waiting. With regards, Tea Nadj Zupan, PR Executive at DoubleTree by Hilton Zagreb
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandy Hook, Connecticut
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 January 2014

The staff at this hotel couldn't have been more welcoming and nice. The room was comfortable and wifi was included and worked well, which is important for me as a business traveler. The hotel will arrange airport transfer that was almost half the price of getting a taxi on your own at the airport. The restaurant was excellent and again staff were wonderful. There is a nonsmoking policy which I appreciate as restaurants in EU can be VERY smoky and unpleasant. This hotel is about 2-3 miles outside the city centre and not really near anything within easy walking distance to visit or see. That is the only reason I didn't give an excellent rating - location was just ok. The option to include breakfast in the rate is worth it. Nice breakfast buffet at a reasonable price.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeZagreb, Public Relations Manager at DoubleTree by Hilton Hotel Zagreb, responded to this review, 24 January 2014
Dear bart797,

it gives us great joy to read and learn that our staff made your stay at DoubleTree by Hilton Zagreb so welcoming and nice. We strive to have each guest feel comfortable and have a home away from home. Thank you for taking the time the share your comments. We're looking forward to welcome you back. With regards, Tea Nadj Zupan, PR Executive at DoubleTree by Hilton Zagreb
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
136 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 20 January 2014

On transit in zagreb stay one nite in this hotel
Almost brand new hotel
The hotel location is not in the city centre but good surrounding,new building
The room is spacious
The staf in the reception are well trained with english
The gym is very good and big,full with local
The restaurant for breakfast in the lobby level, the food is full and very good breakfast
Next building is mr chen chinese food restaurant

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antonthedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeZagreb, Public Relations Manager at DoubleTree by Hilton Hotel Zagreb, responded to this review, 21 January 2014
Dear Antonthedy,

thank you for staying at DoubleTree by Hilton Zagreb during your recent visit to our city and giving us your feedback. We are glad to read that you have enjoyed all the amenities that we have to offer. We hope that your next visit will be longer and you can experience Zagreb to the fullest. Hope to see you again. With regards, Tea Nadj Zupan, PR Executive at DoubleTree by Hilton Zagreb
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
1 review
Reviewed 17 January 2014

Wonderful service. People smile all the time and provide useful information. They always go the extra mile. Great facilities at the sport center and clean rooms. Besides you always get a warm cookie at reception whenever you ask for it.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Milena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeZagreb, Public Relations Manager at DoubleTree by Hilton Hotel Zagreb, responded to this review, 20 January 2014
Dear Milena,

I am very happy to learn that you appreciate our staff and that our attitude which shows that little things do mean everything, made your stay even more enjoyable. Thank you for taking the time to post a review. We are looking forward to welcome you back, with our warm cookies. With regards, Tea Nadj Zupan, PR Executive at DoubleTree by Hilton Zagreb
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Zagreb

Property: DoubleTree by Hilton Hotel Zagreb
Address: Ulica Grada Vukovara 269a, Zagreb 10000, Croatia
Phone Number:
Region: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 58 Hotels in Zagreb
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Zagreb 4*
Number of rooms: 152
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Zagreb is conveniently located in the Green Gold business & shopping district; just in walking distance from the city center. The hotel is only 20 minutes (15km) driving from the airport. All of our guest rooms and suites offer the Sweet Dreams® by Doubletree sleep experience, complimentary high-speed internet access, LCD TV and separate shower stall and bathtub. ... more   less 
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