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“Clean, functional hotel with excellent service” 4 of 5 bubbles
Review of Hotel International

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Hotel International
Ranked #9 of 60 Hotels in Zagreb
Certificate of Excellence
London
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Clean, functional hotel with excellent service”
4 of 5 bubbles Reviewed 18 April 2014

Hotel International is a very modern, clean and well furnished hotel about 20 minutes walk or 5 minutes taxi from the main sights of Zagreb. The rooms are very spacious by European city hotel standards and decorated in a modern fashion. The location is quiet, the breakfast is good and was included in our price, making it very good value for money. The sleep quality is excellent. There is a bar serving a wide variety of drinks in the high quality reception area. The hotel has free wifi throughout and it was very good value for money

The customer service is excellent and they sorted our problems out very quickly, however, the problems were over quite basic issues which prevents this hotel getting 5/5 as the issues really should never have arisen at all. For example, we booked two twin rooms but were told that there weren't any available. We therefore had to check in to two doubles, when we went downstairs again later to complain, two twin rooms miraculously appeared immediately and we had them for the remainder. The TV did not work and on reporting this, it was sorted immediately by their maintenance staff, but surely this should have been checked beforehand? We were also told we had taken 4 things from the minibar when we had not broken the seal on the cupboard. Again, this was sorted immediately by the reception staff, but it is bizarre that the issue arose in the first place. I agree with a previous reviewer that the shower would not hang as the fitting was broken and therefore needed to be hand held, which is not really acceptable for a modern hotel.

This is primarily a business hotel and it does hold a lot of conferences, it is therefore a bit soulless and is more of a taxi ride than a walk from the city centre, that said, it is very functional, and served our purposes generally very well indeed. I would recommend.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Weeked_Break87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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579 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
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  • English first
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English first
Level Contributor
119 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 11 April 2014

The Hotel international shows two different aspects. An excellent customer attention from all the staff. it is modern with large rooms, you can open the window (10 level building) and it is clean...but... a lot of details that are not acceptable... shower that you cannot hang, a coffee machine that only serves for hot water (tea but no cofee offered)... and a terrible breakfast...(coffea, croissant... really bad)...
I also had dinner and the food was average (good apple struddel, bad asparragus)...

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chari0072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool
Level Contributor
331 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 bubbles Reviewed 28 March 2014 via mobile

This hotel is highly recommended for sure, from the first impression, to the staff on reception, to the quality of the room.....all just spot on from start to finish. The only slight negative was the fact the bar closed quite early, just because the hotel was quiet!

Stayed March 2014, travelled on business
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InternationalZagreb, Front Office Manager at Hotel International, responded to this review, 1 April 2014
Dear Mr Paul B,
It was our pleasure to do our best and shortly be your „home away from home“. It is also a great honour to learn that we have exceeded your expectations, and surely we have immediately communicated here also the Bar working hours. I assure you that in the future you we will find most appropriate solution for any specific situation, with same pleasant environment and atmosphere.
Special thanks for a praise from our Front Desk employees, who take this as something specially valuable for them.
Looking forward to have the opportunity to welcome here soon again such a kind gentleman as yourself, we remain at your service sincerely ..

Željko Prežec
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riga, Latvia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 March 2014

We spent five nights here at the beginning of July. Our suite was very large, with two distinct rooms, each with its own TV and storing - ideal for those with older children, or several adults. The choice at breakfast was very good and always refilled quickly. Even at busy times we were able to find a table as these were cleared quickly and reset. The staffs were very welcoming and showed a great curiosity in our home country.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Joyce0R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mostar, Bosnia and Herzegovina
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 13 March 2014

I had very nice and peacefull sleep in International. Wonderfull hotel to e with familly or by yourself. Room service is quick and rooms are clean. Its not very cheap but its worth of pay. I will be there again im sure...

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Che G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
104 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 6 March 2014 via mobile

I have stayed here on business a few times. The staff are efficient and friendly. The rooms are to a good standard and always clean. I do struggle to get the air conditioning working but ask reception. The food is good value and drinks reasonable. It will take you 20 mins to walk to the centre of the City where you will find plenty of restaurants and coffee shops. You won't get lost as the Centre is quite small. The Hotel is about 20 mins from the airport.

Stayed March 2014, travelled on business
Helpful?
Thank TeamPitts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InternationalZagreb, Director of Sales at Hotel International, responded to this review, 8 March 2014
Dear TeamPitts,

Thank you very much for sharing your impressions.
We are happy to read that you had a nice experience and we are looking forward to welcome you back in the future.

Yours sincerely,

Slaven Kušina
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 15 February 2014 via mobile

As soon as we arrived at the hotel we were given a warm welcome. We were shown to our room, which 3 of us were sharing. The room was clean and tidy and plenty of room for all of us. We all had a shower and went out for the evening. Next morning we went into the restaurant for breakfast. Lovely and tasty. best scrambled egg. We stayed for 4 days and met other friends there, all our party enjoyed the hotel and it is in a good location for the centre and surrounding bars.

Stayed May 2013, travelled with friends
Helpful?
Thank Liz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InternationalZagreb, Director of Sales at Hotel International, responded to this review, 8 March 2014
Dear Liz S,

We are thrilled that you and your friends enjoyed staying with us on your trip to Zagreb and we are all truly thankful for your feed-back.

Hopefully we will have many more occasions to welcome you; we are definitively looking forward to the next time!

Yours sincerely,

Slaven Kušina
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel International

Property: Hotel International
Address: Miramarska Cesta 24, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free Breakfast Restaurant Room Service Shuttle Bus service
Hotel Style:
#1 Casino Hotel in Zagreb
#7 Business Hotel in Zagreb
#8 Luxury Hotel in Zagreb
#11 Romantic Hotel in Zagreb
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel International 4*
Number of rooms: 207
Reservation Options:
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Also Known As:
International Hotel Zagreb
Hotel International Zagreb

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