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“Very good hotel, but possibly not justifying No1 on this site...”
Review of Hotel Jagerhorn

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Hotel Jagerhorn
Ranked #2 of 59 Hotels in Zagreb
Certificate of Excellence
Reviewed 16 February 2014

The position of the hotel could not be more central, and even though, very quiet. Hotel staff were very polite and kind, with the reception staff being particularly impressive. Although not used, the hotel coffee room / bar / lounge area looked really nice and cozy.
And so everything seems great, then there was the room.... Although nothing of great significance to criticize, even though i had booked a double room (just for myself) to take advantage of the advertised 'offering a seating area with a work desk', well... it was just a bit of a let down.
Walking around the bed, watch your head don't hit the wall mounted TV; The 'work desk' included for typical reasons is shoved into the corner of the room and was just about the same width as my laptop (just), so pretty much useless for work. And finally, the rooms look out to a seated courtyard, which could be nice i hear you say, but they are on the same level as that and therefore offer no real chance of opening curtains / windows...
Breakfast i felt was 'kinda standard' nothing too special, nothing too bad, however i was let down when i tried to order fresh orange juice and told i could only order that from the hotel bar! I am not a fan of 'chemical tasting' orange concentrate!
All in all, it is a nice hotel, and as said, the staff lovey, but the price and rating on this site are not completely justified.

  • Stayed: February 2014, travelled on business
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1  Thank ChrisEdge71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded 27 February 2014

Dear guest,

We would like to thank you for staying with us and writing your review! Thank you for the compliments to our staff and location, we are glad you were so pleased with those. And we very much appreciate your feedback regarding the issues you mentioned. We will take into consideration a bigger desk size in the room where you were staying as our goal is to constantly improve our service. We apologize for the lack of fresh orange juice at the breakfast and we will consider providing it in the future.

We only regret you didn't mention these complaints to our Front Office staff, we would offer moving you to another room with bigger desk and different room position.

Thank you once again for your review! Our staff sends a special greeting and we would be happy if we could welcome you again to improve your overall experience!

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed 10 February 2014 via mobile

I stayed jagerhorn hotel on february and everything was perfect. Team is very helpful and friendly. The rooms vere very clean. Must be stayed certainly. Breakfast satisfactory. Also location is very good.

Stayed: February 2014, travelled with friends
Thank Berki_eymen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded 13 February 2014

Dear guest,

Thank you so much for your review here! We really loved having you as guests and we hope there will be another opportunity to welcome you and your friends soon! Thank you for your recommendation and see you maybe one time in Istanbul! :)

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed 28 January 2014

Over the years, my family has stayed at many hotels in Croatia, and Zagreb itself, while visiting relatives. We stayed at the Hotel Jagerhorn recently for the very first time. Without a doubt, this place has secured a spot as our new favorite.

Most other reviewers have discussed the location as being ideal. It certainly is. The quality of the reception staff and the calm ambiance of the courtyard that you access the hotel through is what really sets it apart. Staff are helpful, funny, and flexible. The cafe bar on the ground level is a great bonus. The hotel feels like it's in a separate world of its own, while being extremely well connected to steps to Gornji Grad, and just a short walk from Trg Ban Jelacic and the tram lines. It is very intimate, and you'll feel as if you have the place to yourself.

We stayed in one of the suites, which was large and very comfortable. It was both modern and home-like. Beds, linens, pillows--all were wonderful. Where most rooms in Zagreb are small, drab, and lacking in ventilation, the Jagerhorn is bright, open, roomy. Only hiccup was that our room was not quite ready upon our arrival.

Breakfast was excellent, though this is consistent across much of Croatia. Jagerhorn is no different and it was very, very pleasant.

Highly recommend this place.

  • Stayed: January 2014, travelled with family
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Thank AEW1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded 5 February 2014

Dear guest,

We are really delighted with your warm review and happy that you chose to stay with us during your family visit!

As you so nicely described, we really enjoy offering private oasis in the middle of the city center and it is so great to read that our guests enjoy it so much as well. Special thanks for compliments to our staff, as we are always so encouraged to read such a positive feedback to our work.

We only regret you couldn't check in your room in the time you planned, we apologize for the possible inconvenience. Our rooms are ready for check in from 15 h, except in situations when the previous guests leave early, then it is possible to check in earlier.

We are sending warmest greetings as we look forward to welcome you the next times when you visit Zagreb!

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed 26 January 2014

If you want to be right in the heart of Zagreb, this is the best place to stay. You are literally seconds away from great cafes and shopping, and minutes away from the main bar street and restaurants. The bus/tram station is 1 minute away too. Though the entrance of the hotel is located on a main street, you hear no noise from your hotel room, as the property is tucked toward the back.

I was travelling with 2 friends and we shared a suite. My friend and I slept in the king bed while another friend slept in a twin bed out in the living area, which was essentially his own room as there was a door to our room and two doors to the bathroom.

The staff are above and beyond helpful and friendly around the clock. When we wanted to inquire about a day trip to Plitvice Lakes, to where to grab the best late night meal, they were there.

For everything this hotel has to offer, it is more than reasonably priced, and I am one to always look for places to stay that are the best bang for my buck.

I know most people who visit Croatia are told to go south to Spilt and Dubrovnik, which is what we did too, but do not miss out on the wonderful, yet humble city of Zagreb!

Room Tip: We were located on the top floor in the corner suite. Though wifi wasn't really good in the room...
See more room tips
  • Stayed: June 2013, travelled with friends
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Thank Lish702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded 6 February 2014

Dear guest,

It is really great to read that you were so pleased with your stay with us and also that you recommend Zagreb for a visit! Thank you for posting about details of your stay as it is really helpful to know those when choosing a hotel to stay at.

We hope you had a great time in Plitvice and south of Croatia as well! And we would ofcourse really look forward to welcome you if you come back again!

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed 19 January 2014 via mobile

This hotel is right in the center of the town. It offers private parking very near the hotel for those who have a car. We arrived late and was greeted by a lovely young girl who was friendly and informative. The room was biggish with a lovely bathroom. Very clean and warm. Breakfast was in a bright room with a buffet continental style with fruits, cerial and yogurts. Overall was lovely would visit again for sure. Good value for money. Located by all the central bar/cafes and can easily walk to all the attractions. Also can easily jump on a tram as they pass by the hotel.

  • Stayed: January 2014
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Thank Valentina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded 6 February 2014

Dear guest,

Thank you for writing your review! In a short and simple way you summed up all of the significant elements. You intrigued is with which young lady you are referring to as there are 3 of us :) But, surely, there would be no difference with any other ;)

We appreciate your nice words and hope to have another opportunity to welcome you soon!

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed 15 January 2014

We had initially booked a stay here in 2012 but due to unforeseen circumstances had to cancel. Finally, we were able to take our trip last year and stay at the Jagerhorn – we are so glad we did.

From our first enquiry regarding accommodation availability we knew we were in for a great stay at the Jagerhorn. Every question we asked was answered promptly and in a friendly manner so that by the time we actually stayed there we felt like we were meeting friends. During our stay nothing was a trouble – everyone was friendly, helpful and just lovely.

We arrived before check-in time so, with a few hours to spare, we were able to deposit our bags then head up the steps behind the hotel, which provided a convenient connection to the upper town.

Our room overlooked the outdoor courtyard and was a reasonable size, with comfortable beds, and a great shower.

Breakfast was plentiful and there was a good selection to choose from.

Overall we had a thoroughly enjoyable stay at the Jagerhorn and would recommend it to anyone visiting Zagreb.

Stayed: September 2013, travelled as a couple
1  Thank four_maccas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded 6 February 2014

Dear guest,

We are so glad you managed to stay with us after all and we are thankful for your lovely review! It is really so nice to know that you found our prior-to-arrival communication so helpful and friendly. We really do our best to provide our service in the most helpful way keeping a friendly and professional approach.

Thank you for your nice recommendation and we truly hope to welcome you again when you visit Zagreb!

All the best from Jagerhorn team,
Irma Milet
Front Office

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Reviewed 6 January 2014

The hotel is really lovely, situated in the very center of Zagreb in a nice old building. Plus very cozy free parking place (provided by the hotel) just 200 m away. Staff is extremely helpful, so I definitely recommend this hotel. Wish to go there in the summer; they have very nice terrace where you can enjoy your breakfast.

Stayed: December 2013, travelled with family
1  Thank Denchi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mi, Front Office at Hotel Jagerhorn, responded to this reviewResponded 7 January 2014

Dear guest,

we are really happy you chose us for your stay in Zagreb and we are warmly inviting you to visit us again in the summer! I'm sure you would enjoy in a cold drink or coffee at our summer terrace which is in the warm days so nice and refreshing.

Thank you for posting your lovely recommendation!

All the best till the next time,

Irma Milet
Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Jagerhorn

Address: Ilica 14, Zagreb 10000, Croatia
Phone Number:
Region: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Airport Transportation
Hotel Style:
Ranked #2 of 59 Hotels in Zagreb
Price Range: £74 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Jagerhorn 3*
Number of rooms: 18
Official Description (provided by the hotel):
Welcome to Hotel Jägerhorn; an intimate oasis of style, service and comfort in the very center of Zagreb, Croatia. The oldest standing hotel in the city, the Jägerhorn enjoys a truly privileged location at just a stone’s throw from the main Ban Jelačić square in the heart of Zagreb. Nestled in a passage connecting the historic upper town with the city center, the hotel houses 18 elegantly appointed rooms, a stylish café offering the finest beverages, and the most beautiful terraces and garden to be found in the city. A peaceful and relaxing oasis defying its urban surroundings, Hotel Jägerhorn provides the perfect platform from which to explore the city and its numerous attractions. The full refurbishment of the Jägerhorn was completed in 2015, with great care and consideration given to preserving the historical and cultural significance of the hotel in its interior decoration and visual identity. This attention to style, detail and comfort extends to the customized, personal and intimate service to be found, making Hotel Jägerhorn the ideal destination for both business and leisure travellers seeking an authentic hotel experience in the center of Zagreb. ... more   less 
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