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“Expected a little better”

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Radisson Blu Leogrand Hotel
Ranked #2 of 46 Hotels in Chisinau
Certificate of Excellence
Reviewed 12 July 2014

I expected a little better given the location and the level of hotel. There seems to be an air of confidence here, that they are the best hotel, best service, etc. but the air of confidence comes across as a bit arrogant. Why put a seal on the door to the mini-bar guaranteeing they stocked it with the highest quality items? Shouldn't one just expect it, rather than be told? I was given a smoking room; is that the standard? It didn't smell like smoke, so I didn't move, but it seemed strange to me to assume this. A company arranged my hotel at a slightly reduced rate, but when I wanted to add a day I had to get permission to keep this rate. I understand they need to make money, but the amount was quite a small sum. I considered changing hotels for this. It is in a central location, has a lovely outside café. The Ambassador restaurant might be a little over the top, but the staff here is excellent. I would have liked a little better service and friendliness from the folks at reception. The hotel seemed very clean, but my room looked a little worn.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Shelia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeLD, Manager at Radisson Blu Leogrand Hotel, responded to this reviewResponded 17 July 2014

Dear srslemp,

Thank you very much for sharing your experience at Leogrand Hotel and Convention Center with the other travelers. It is very helpful for us to know our guests honest opinion about our services, therefore, your comments are more than welcomed.

We are very sorry that at some points we didn't reach your expectations. Regarding he minibar, the sealing is a way to keep track on the minbar, either it has been used or not. We do have non smoking rooms as well. This aspect should have been clarified with you when making the reservation. Upon request, we provide non smoking rooms as well, and please accept our apologies if you were not asked what are your preferences at that point.

We appreciate your suggestions as it will help us to improve overall.

We would be very happy to welcome you again as our guest at Leogrand Hotel and Convention Center. Please don't hesitate to contact us if you ever need assistance.

Thank you.

Best Regards,
Tatiana Istrati
Executive Secretary
office@leograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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267 - 273 of 532 reviews

Reviewed 10 July 2014

Convenient location in the city center with many good restaurants, parks, shopping nearby. Offices I needed were also in a walking distance. Very comfortable rooms, great breakfast, gym/sauna facilities, helpful and responsive staff. You can request quiet rooms to avoid facing busier street. Classic well-run hotel, a reliable option. Stayed a few times since 2011

Room Tip: Request a room facing a more quiet back street
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  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Service
Thank sto_kz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeLD, Manager at Radisson Blu Leogrand Hotel, responded to this reviewResponded 14 July 2014

Dear sto_kz,

We appreciate the time you offered us by reviewing Leogrand Hotel and Convention Center and sharing your experience at our hotel with the other travelers.

Thank you for being our guest since 2011. We are always happy to engage with our guests and provide for them the best services.

We hope to see you once more as our guest in the nearest future.

Please don't hesitate to contact us for any additional information.

Thank you.

Best Regards,
Tatiana Istrati
Executive Secretary
office@leograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

the hotel is located very central. the rooms are nice and clean. the staff is friendly and very helpfull. there is a shopping mall 2 minutes walk and plenty of restaurants nearby. the breakfast buffee has a very large choice.

Room Tip: do not expect a view from your room and unless there is a world championship is going on, all are re...
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  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank iosifAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeLD, Manager at Radisson Blu Leogrand Hotel, responded to this reviewResponded 14 July 2014

Dear iosifAA,

Thank you very much for sharing your experience at Leogrand Hotel and Convention Center with the other travelers.

We are an international hotel therefore we always try to provide high standard services, in order for our guests to feel comfortable and welcomed in our small country Moldova. It makes us very happy to hear that our guests find in our hotel nice atmosphere and friendly staff. Thank your for your comment about our breakfast buffet. For sure it's one of the main attraction of our hotel due to the large variety of food good service and unique atmosphere.

It would be our pleasure to welcome you again at Leogrand Hotel and Convention Center as our guest. Please don't hesitate to contact us for any further information.

Thank you.

Best Regards,
Tatiana Istrati
Executive Secretary
office@leograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Situated in the center of the city, a few steps away from a beautiful park, art gallery and a lots of good restaurants. Because all of these is litlle bit noisy in the afternoon, but don't worry because after 11 pm is quite enough.
Verry helpfull staff, good breakfast, nice terrace, overall good value for money.
Don't miss the art gallery from the first floor.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank florentinagre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeLD, Manager at Radisson Blu Leogrand Hotel, responded to this reviewResponded 12 July 2014

Dear florentinagre,

Thank you very much for taking the time and reviewing us. Sharing your experience at Leogrand Hotel and Convention Center with the other travelers it's very important for us.

We are every glad to hear that you enjoyed your stay at our hotel. Thank you for recommending the Art Gallery exhibition that we have in our hotel. Each month new artists bring their works and exhibit them in our Mezzanine Hall.

It would be our pleasure to see you once more as our guest. Please don't hesitate to contact us for any additional information.

Best Regards,
Tatiana Istrati
Executive Secretary
office@leograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

We had a fantastic short stay at the Leograd Hotel. The staff were amazing and the food was out of this world. It tasted like food used to taste. Beautifully cooked and presented. Thank you all for making our trip to Moldova memorable.

Stayed: June 2014, travelled as a couple
Thank Fay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeLD, Manager at Radisson Blu Leogrand Hotel, responded to this reviewResponded 30 June 2014

Dear Fay H,

Thank you very much for sharing your experience at Leogrand Hotel and Convention Center with the other travelers. It makes us very happy to hear that you had a fantastic stay at our hotel.

We are very honored to hear such great comments about our services and our food especially. We will send your appreciation to our Chefs.

It would be our pleasure to welcome you again at our hotel. Please don't hesitate to contact us for any assistance.

Thank you.

Best Regards,
Tatiana Istrati
Executive Secretary
office@leograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Literally, the hotel is located in the city center, a few steps away from what to see and do in Chisinau. Breakfast is extraordinary, a lady is playing the harp to make it really romantic. Rooms are very comfortable.

  • Stayed: June 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dnpsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeLD, Manager at Radisson Blu Leogrand Hotel, responded to this reviewResponded 30 June 2014

Dear dnpsn,

It makes us very glad that you had a memorable and pleasant stay at Leogrand Hotel and Convention Center. Thank you for sharing your experience with the other travelers.

The harp music indeed offers a unique atmosphere during breakfast, and we take proud on the idea. We try to offer the best services for our guests and help them to start the day with great and positive mood.

Please don't hesitate to contact us for any additional information. It would be our pleasure to welcome you again at Leogrand Hotel and Convention Center.

Thank you.

Best Regards,
Tatiana Istrati
Executive Secretary
office@leograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

In a country with a major service sector that is lacking in efficiency, professionalism, and being just simply polite, this hotel is excellent. When you approach the stairs of the hotel, you are greeted with a smile and the door is opened for you. The staff ranging from the breakfast group, the front desk, terrace, the pub, even the maids do service with a smile. After staying in several hotels in Chisinau, this is by far the best. The room is immaculate, my bed is extremely comfortable and the room is very large for that of a European hotel. The breakfast in the morning is very diverse and the quality is top notch - I even have the option of salmon to be put in my omelet if I would like! The gym is more than sufficient for substituting for my gym visits. At the end of the day, it's nice to grab a glass of wine on their terrace. The range is extensive and the price is more than reasonable for the quality. I would stay again if I came back to the city.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Evan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OfficeLD, Manager at Radisson Blu Leogrand Hotel, responded to this reviewResponded 19 June 2014

Dear Evan F,

Thank you very much for sharing your experience at Leogrand Hotel and Convention Center with the other travelers. For us it's very important to receive objective feedback form our guests, in order to know our guests needs and to know our ranking in hotel industry.

We are very proud and happy to hear that your stay at our hotel was a pleasant and memorable one. We are an international hotel that provides high standard services together with the friendliness and caring of our personnel. What your related about Leogrand Hotel is very nice and from behalf of all our team, we thank you once more.

Hopefully you will come back to our hotel in the nearest future.

In case you need any assistance, please don't hesitate to contact us.

Thank you.

Best Regards,
Tatiana Istrati
Executive Secretary
office@leograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Leogrand Hotel

Address: Mitropolit Varlaam 77 | Vlaicu Parcalab Str, Chisinau 2012, Moldova (Formerly Leogrand Hotel & Convention Center)
Phone Number:
Region: Moldova > Chisinau District > Chisinau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Chisinau
#2 Luxury Hotel in Chisinau
#2 Spa Hotel in Chisinau
Price Range: £96 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Leogrand Hotel 5*
Number of rooms: 143
Official Description (provided by the hotel):
Radisson Blu Leogrand Hotel is located in the heart of Chisinau capital city, being the most impressive hotel accommodation place offering sumptuous comfort and courteous amenities. Choose from 143 rooms and suites with stylish decor in our hotel, and enjoy a restful night sleep. Our 5-stars hotel provides elegant interiors and thoughtful amenities like individual climate control, coffee and tea provisions, international television stations and fully equipped bathrooms. Stay connected with Free high-speed wireless Internet, and maintain work obligations at the spacious work desk. The warm design of the rooms marries a classic style with wood accents and modern touches. Connecting rooms are available and smoking preferences are taken into consideration. The hotel has 6 different function rooms and the biggest Convention Center in town that is a unique facility over 1200 sq m. with a ballroom that can be divided into 4 smaller rooms, a Main and a Side Foyer. The Convention Center has a separate entrance from the street and is equipped with the latest AV technologies. At Radisson Blu Leogrand Hotel Chisinau, dining options are designed with you in mind. Start the day with a healthy breakfast or nutritious light bite; savor innovative dishes prepared with only freshest ingredients or simply relax with a cup of coffee in hotel’s pub. ... more   less 
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Also Known As:
Leogrand Hotel And Convention Center
Leogrand Hotel Chisinau

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