After a shaky start, (the hotel had thought i'd cancelled my booking as i had booked, cancelled and rebooked), we were so looking forward to staying at this luxury hotel and didn't know what we were going to do - the hotel took care of everything, literally!! They organised (after asking our preference of 5 star alternatives) a private car to take us to a different hotel, the paid for it directly at no extra cost to ourselves (inc. Breakfast) and furthermore had a room ready for us to stay at this hotel for a 2 d night and the car would pick us up and take us back to the hotel - where the room was ready for us at 12pm!!!! All at the same coat as our original 2 nights here. While we waited for the car we were also given complimentary coffees. We have never experienced service like it. Although the hotel made the initial mistake, mistakes happen, ut is how they are handled that is important and they could not have done any more, true 5 star service and the reception staff, porter, restaurant and bar staff were all so friendly, welcoming and helpful. Would definitely stay here if in Bucharest again, no question.
- Official Description (provided by the hotel):
- Epoque luxurious boutique hotel is located in the very center of Bucharest, near Cismigiu Central Park, a perfect downtown location for a tourist exploring the city and also for a business person in need of connections to all major business venues of the city. With its 45 suites, a high class restaurant and a luxurious cozy spa, the 5 star Epoque Boutique Hotel has a passion to deliver its guest's satisfaction and exclusive life style. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Expedia, LateRooms, HotelsClick, Ebookers, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Epoque Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.