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“Lux Apartment review”
Review of Lux Apartments

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Lux Apartments
San Jose, California
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lux Apartment review”
Reviewed 30 May 2014

I stayed in #7 for 21 days in May 2014. It is located in the Asmita Gardens highrise complex. I was told these buildings are some of the most expensive in Bucharest - at least to purchase. It seems like many of the apartments were still empty.

I was a little disappointed with Razvan as he was "going out of the country" the day I arrived. I had arranged for my local friend there to pick up the key during the day so she could stock the place with food. When she called him, he wasn't even sure which apartment I was renting. He finally told her "the green one". In the end, it all worked out but for awhile i wasn't sure there would be a place waiting for me upon arrival around midnight.

Over all, I really liked the apartment. It has great views from the 8th floor and was very quiet. The bed was very comfortable and most of the furniture OK but nothing special. While I enjoyed the apt, there were some irritations. The cable TV didn't work and Razvan's parents had to make a special trip to fix it.....no professional connectors, just two wire bent together. Then, the Internet didn't work for 3 days but I'm not sure whose fault this was. Many of the light bulbs were burned out and I replaced several myself. A few wall sockets came out of the walls when I unplugged from them. The shower head was old and water sprayed everywhere. The shower hose was also old and certain movements cut off the water flow completely. The hall light fixture just sort of hung from the wall like it might fall at any time.

Having now complained enough, I liked the location and the apt layout. it has two bathrooms (one only a sink and toilet). The clothes washer worked great and there is a rack for drying the wet clothes. The patio is large with furniture for sitting and eating - if only the weather had been warm enough to do so, The TV is large with a good picture. The windows are all doubled paned to keep the cold out in the winter.

Every three days, the maid (Razvan's mother I believe) came in to clean. The towels were changed each time with the bed sheets once a week.

Within walking distance of the complex, there is the Sun Plaza Mall with its fast food court and shops. Across the street are a series of wonderful parks for walking, biking, rollerblading, or even doing a workout on the equipment there. Also within one of the parks is an amusement park with rides and lots of food.

Outside the complex, construction on a bridge is in full swing. I was told it's been under construction for years with more work left to be completed. Near the bridge are at least 3 bank branches with ATMs available.

Oh yes, within the apt complex, there is a small market that has a good variety of items - if somewhat expensive. There is also a nicely appointment gym and swimming pool - although the pool wasn't yet open during my stay.

In conclusion, I would definitely stay here again - with hope that the minor irritations will be fixed. I can't speak to any of the other apartments available from LUX but I really liked #7.

Room Tip: As far as I can tell, the only Lux apt in this high rise complex is #7 (Building 5 - the Green Build...
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanJoseDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuxApartmentsRomania, Manager at Lux Apartments, responded to this review, 30 January 2015
We really appreciate that you took the time to post your comprehensive review and are happy that you enjoyed your stay at Lux. We have definitely taken your concerns into consideration and they will help us to improve in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cardiff
Level 5 Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 15 May 2014

I have stayed in these apartments 2 or 3 times, and whilst they were not exactly "luxury", they were reasonably well-appointed with IKEA-type furniture, modern appliances, wireless internet etc. Above all, at a rate approximately a third (or less) of what you might pay for a decent hotel room, they offer compelling value for money if you are planning a stay of longer than a weekend. We preferred the apartment on Str. Tache Ionescu to the one on Str. Tudor Arghezi, for although the latter was on a quieter street and equally well-positioned off Bd. Magheru, its shower and tiling could do with replacing and it needs some thicker curtains in the bedroom to keep out the early morning sun. Nevertheless at 45 euros per night, we were happy.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Piney69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuxApartmentsRomania, Manager at Lux Apartments, responded to this review, 30 January 2015
We appreciate you taking the time to post your review and are glad you enjoyed your stay at Lux. It is kind of you to point out the value that our future guests can expect for their money. All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2014

I stayed in Apt 59 at 44 IC Bratianu, and while the apartment is in good condition (modern furnishings, comfortable bed, wifi, cable TV), I would not stay there again. The smell of stale cigarettes was overwhelmingly bad and didn't fade. The apartment also faces a very busy street and the Cocor shopping centre, which means it is extremely noisy even at night and lights up like the 4th of July with the flashing advertising screens opposite.
It's a shame, because the host was helpful, it's very central and the apartment was done up well. However, the inability to breathe and sleep well lets this apartment down.

  • Stayed May 2014, travelled solo
    • Sleep Quality
    • Cleanliness
Helpful?
Thank SeeTheWorldTheySaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuxApartmentsRomania, Manager at Lux Apartments, responded to this review, 30 January 2015
I wanted to thank you for taking the time to post your review. We've taken your concerns into consideration and taken steps to reduce the noise and light coming in from the street as well as to reduce the chance that guests who've smoked in the apartment will affect the comfort of future guests. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essen
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 April 2014

Rented this apartment the second time, the first time was back in 2012 when it was just renovated. While it was fine then, now the apartment condition is just appaling, nothing like its pictures on the site.

Walls are damaged and dented, one bedroom had a wet wall adjacent to the bathroom (apparently a burst pipe which had not been fixed) and its wall was mouldy and looked terrible. In the bathroom the smell was horrendous, despite the air vents running constantly in there. Daily showering was a challenge as the smell was so bad that one almost had to puke.

But there were worse things: cockroaches! In the week I was there I counted 14 cockroaches, in both bedrooms, the living room, kitchen and bathroom. When i called the manager about it he said (nonchalantly) that he had only desinfected the flat 4 weeks ago and that he couldnt do anything about the infestation because he cant desinfect the whole house.

What's more, there was an electricity outage on a sunday morning at breakfast time for full two hours. No electricity, no water. Not in the toilet, not in the sink. No coffee, nothing. Apparently the outage was in the whole innercity district but the manager said - again in a very nonchalant way - that this was the risk of renting an innercity apartment and that he could do nothing about it.

Apart from the described, there were around 12 other complaints and defects (defect lamps, no batteries in the remote, no toilet paper, bed linen very dirty, cutlery not complete and also dirty, air vents looking like not having been cleaned for 2 years (!) etc etc. I could go on....

What made it worse was the reaction of the manager to the complaints. While he fixed some of them on the first evening after arrival, regarding the wet wall and the cockroaches he did nothing. Neither did he offer to put me up in a different apartment nor did he offer a discount. When I asked for a discount he said this couldnt be done because there was nothing he could do to fix the problem and if he gave me a discount it would come out of his salary (!)

I persisted and after more complaining he arrived the next day and gave me back 100 EUR amounting to less than 20% of the total rental. He also said that in future I would not be allowed to rent the flat again!

What a great customer service!

Well, for those looking for a cockroach infested apartment (dont trap on these buggers like i did!) and those who like non-existing friendliness, I can wholeheartedly recommend this place.

Luxapartments..... no way. No luxury there!

And Razvan, don't worry, I will not be coming again!

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hurgator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lux_Apartments_James, Manager at Lux Apartments, responded to this review, 5 June 2014
Dear Hurgator,

I’m sincerely very sorry for your unsatisfactory stay with Lux and assure you that we take the criticism seriously. We’d like to respond to a few of your claims.

First of all had we known you were using the apartment to photograph nude models rather than accommodation we would not have accepted your reservation. It’s our policy not to rent our apartments for photo shoots/videos/or parties of any kind, particularly pornography. We regret that our client–host relationship degraded so quickly but we’re sure you’ll understand how from our perspective your use of the apartment was unacceptable and we could not therefore respond with our usual attentiveness to meet your demands.

We also believe that since your attempts to get a discount on the apartment started before your arrival that you may be exaggerating your complaints as a platform to secure the discount you sought. Your review history supports this view.

We do take full responsibility for shortcomings in our service on this occasion. The apartment was underprepared for your arrival as we’d had a checkout the same day from clients who damaged the apartment and had not yet had the opportunity to make the necessary repairs.

You are justified in pointing out the damage to the bathroom wall. The burst pipe occurred during the previous client’s stay and Razvan had not yet had the opportunity to fix it. We do feel that your description of the extent of the damage is unfair and retaliatory for Razvan’s refusal to negotiate with you after learning what you were using the apartment for.

The apartment had been treated for cockroaches prior to your arrival (a common problem in downtown Bucharest). It is possible that a few remained but Razvan attempted to address it by purchasing a spray and offering to treat the problem, but you refused.

The two hour electricity outage you refer to is unfortunate and inconvenient. It was however a municipal issue that was completely out of our control. I’m sure you understand that power outages occur in urban areas and that we have no more control over that than anyone else. We called the electrical company but were informed there was nothing we could do.

As for your final complaints to do with missing amenities such as batteries and toilet paper—everything you requested was brought to you the same day. The defective lamps you referred to was a matter of two dead light bulbs which were also replaced immediately. We do agree that the state of the apartment was below our usual standard. We apologize sincerely for that, and stand by our quick response to addressing the issues.

We do feel that your attempts to secure a discount from the outset informed your approach to seeking faults in the accommodation for leverage. We did indeed provide you with a significant discount in the end. We also feel that your expectations far exceeded our price point for this accommodation. A five star hotel in the area costs roughly 500 Euros and would most certainly not allow their rooms to be used for pornographic photo shoots.

Thank you again for your comments and for allowing us the opportunity to respond accordingly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

A great alternative to hotel accommodation, considerably cheaper with far better services / amenities. Great locations throughout the city and really kind and helpful staff all round. If your staying in Bucharest this should be your first point of call.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BenReview7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 21 February 2014

Being a customer for more than 5 years now, at luxapartments.ro, sometimes a change scenery within their offerings (although mostly I stay at the same apt for sentmental reasons). This time I opted for apt # 10 in Gabroveni street, out of curiosity, because of the astonishing night time view, facing COCOR+ Unirii at corner with IC Bratianu, when you dine in. Everything is brand new in this apartment, in winter it is very nice and warm within minutes (central heating and water in shower), fantastic flatscreen with HBO. Wifi. A comfortable big size bed. In short, a home away from home. As usual, Razvan from luxapartments was the perfect guide to the premises when I arrived.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paddy-volcano1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 January 2014

The apartment's in Old City (restaurants, clubs, bars, history, etc.) so all you have to do is walk outside an you're there. If you cross the street you have the train, a grocery store, and a shopping mall (also KFC, Subway, McDonalds). Basically every thing you need is within walking distance. The apartment also offered everything you need for cooking, large TV, Cable (Almost every channel in the states.. HBO, History, etc), iron, heat, a/c, and free high speed wireless. The apartment is in a older style building, but the studio it self is very modern. My own personal experience was good and I will be using LuxApartments in the future!

Stayed January 2014, travelled solo
Helpful?
Thank anthony t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lux Apartments

Property: Lux Apartments
Address: Calea Victoriei 95 - 97, Bucharest 010068, Romania
Region: Romania > Bucharest
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 143 Speciality Lodging in Bucharest
Price Range (Based on Average Rates): £
Number of rooms: 38
Official Description (provided by the hotel):
Lux Apartments offers fabulous, luxury apartments in downtown Bucharest. We have Studio's one and two bedroom units. Each is brand new or recently renovated with a fully equipped kitchen, satellite TV, free local phone, Wifi internet, large windows, queen beds with 600TC sheets, fluffy pillows, spa style bathrooms, and Nespresso machines. All are located in quiet, secure, bright and spacious surroundings. The apartments are located through out the city steps to all the major attractions. ... more   less 

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