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“Excellent stay...amazing service”

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Athenee Palace Hilton Bucharest
Ranked #11 of 167 Hotels in Bucharest
Certificate of Excellence
Delhi
Level 4 Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Excellent stay...amazing service”
Reviewed 15 April 2014

I stayed in the Hotel again in March end and was a wonderful stay. I was upgraded to a Junior suite which was amazing with a city view. Amazing staff, always helpful. The breakfast was same that I had last time. Also worth to upgrade to suites since you get access to Executive lounge which is another excellent benefit for the stay.
Will always stay in Athenee Palace Hilton whenever i visit Bucharest.

  • Stayed March 2014, travelled on business
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Helpful?
1 Thank ankitkochar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 11 August 2014
Dear Guest,

Thank you very much for taking the time to share your impressions on TripAdvisor and for choosing our hotel.
It is always a pleasure to read from a recurrent guest. I am happy that you had once more an excellent stay with us and that you could experience the amazing view over Bucharest. Also, I am glad that you appreciated the professionalism of our staff and that you enjoyed the breakfast.
We will be looking forward to welcome you again whenever your travel brings you back to Bucharest.

Kind Regards,
Jan Thomsen
General Manager
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English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2014

I recently stayed at the Hilton Athenee on business for one week. The room was adequate but somewhat outdated. The hotel in general feels a bit "tired" And could use some updating of carpets, colors and amenities.
The daily breakfast buffet is excellent and the staff was energetic and attentive. The gym/spa was clean and well equipped, although difficult to locate and spa floor location is not well defined in the elevators.
If you don't wish to spend $$$ 25US on a cocktail in the hotel's English Bar, You can get a much better value and experience in one of the local and easy to walk to establishments. I am a Hilton Honors cardholder and I try to stay at Hilton Hotels when I travel, however I felt underwhelmed with my stay.

  • Stayed April 2014, travelled on business
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Helpful?
1 Thank Timeaway2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 6 Contributor
110 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 11 April 2014

We stayed here for three nights and maybe my expectations were too high. The name of the hotel, Athenee Palace, sounds very luxurious and upper class. Unfortunately I experienced the hotel to be a classic 4-star hotel, with low and cold service.
The first incident was that the transfer service offered by the hotel did not work. We followed the instructions given, but the driver drove off without us meaning we were waiting outside in the rain for more than 40 minutes before i rang the hotel and was adviced to use a taxi.
As a Hilton HHonors Diamond member we were upgraded to a junior suite. The suite was just ok.Designed and decorated in sparkling tones of brownish colours. Two uncomfortable chairs in the sitting area, and a wall mounted flat screen TV which could not be watced from the sitting area. Another TV in the sleeping section interfered with the TV-set in the seating area so if we wanted to watch TV while in bed we had to watch to different programs as I was unable to syncronize them.
The breakfast was fairly good with a fair selection of food. I missed the smoked salmon though.
The restaurant Roberto's was overprised and the food was not very good. My friend tried a pasta carbonara which was just dry pasta.
The Guest serices booklet in the room says the executive lounge offers alcoholic and non-alcholic drinks untill 11 pm, but the practise was that we had to argue to have other alcoholic drinks than beer after 8 pm. The first night we went out for dinner returning to the lounge for a cafe avec before bedtime. The result was we spent more than an hour supporting the manager on duty to do his job. As a coutesey from the hotel he rang our room 11.45 pm and asked if he could send a bottle of champagne to our room and then he sent a bottle of cheap sparkling wine to our room close to midnight! It was returned to the reseption the following day! The next evening we were given the serice offered, but the third night we had to argue again to be served.
I sent an e-mail to the GM about this but haven't heard anything from him yet, more than two weeks after we checked out.
the hotel doesn't live up to it's name. There is no grandios Athenee Palace about it. it's more like a standard 4-star hotel, offering bed & breakfast and an overprised restaurant. The staff do their job and that's it! They'll smile, but their smiles never seems to reach their eyes.

The location though is very good! Fair walking distance to the old town, a fair selection of nearby restaurants and the weekend we stayed; a fantastic market place right outside!

And to be fair; one of the waiters at the executive lounge was a real gem. Freindly, serviceminded and with a good smile.

  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank knutmosk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheadle, United Kingdom
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 April 2014

My husband and I have just spent five nights in this outstanding hotel.The hotel staff were so friendly and polite,especially Daniel the conceirge who went out of his way in helping us choose restaurants day trips etc.There was a large variety of food for breakfast.The room was spacious and clean.The location is great.I can't fault this Hilton hotel in any way.A perfect holiday.

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank Anna02630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 11 August 2014
Dear Guest,

Thank you very much for taking the time to share your impressions on TripAdvisor and for choosing our hotel.
We are glad to read that you had a perfect holiday. Also, I was happy to read how much you liked our breakfast and that you appreciated the cleanliness of our rooms. In regard to our location, Athénée Palace Hilton is, indeed, situated in the heart of Bucharest surrounded by amazing museums and hidden gems that are waiting to be discovered.
We will make sure to transmit your positive thoughts to Daniel, as well as to the entire hotel staff.
We do hope to welcome you again soon.

Kind Regards,
Jan Thomsen
General Manager
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Juneau Alaska
Level 5 Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 April 2014

We stayed three nights at this hotel, conveniently located in the center of Bucharest. Large, comfortable rooms, friendly and efficient staff. The in-hotel restaurant has indoor/outdoor dining and serves a wide variety of local dishes as well as "American" food.

  • Stayed March 2014, travelled with family
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Helpful?
Thank AdventuresinAlaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 11 August 2014
Dear Guest,

Thank you for choosing Athénée Palace Hilton and for taking the time to write this valuable review on TripAdvisor.
We are glad that you enjoyed your stay with us and you appreciated our professional staff. Also, we are happy that you found the rooms comfortable and according to your taste. Nonetheless, we hope that your experience at our restaurant, Roberto's, was delightful. I will share the kind words with all my team and we are looking forward to welcome you again.

Kind Regards,
Jan Thomsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level 5 Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 April 2014

We spent 3 nights in this hotel for a weekend with friends. We were overly happy with the hotel. Location is great as it is a 10 minute walk from the city centre with all its bars and pubs and well serviced by taxis anyway. Staff is overly nice and ready to assist anytime of the day. As we had booked a suite, we had access to the executive lounge that serves delicious breakfast everyday, plus it has complimentary drinks and food 6:30-8:30PM and this was simply great. The hotel has also an indoor spa and pool with sauna, steam bath and hair dressing service!
Needless to say rooms were spacious, clean and were serviced everyday. Impeccable. All of us were simply amazed at the quality this hotel provides and would certainly be back.

  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
1 Thank clauz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 11 August 2014
Dear Guest,

Thank you for choosing Athénée Palace Hilton Bucharest and for taking the time to share this valuable feedback on TripAdvisor.
We are beyond pleased to read that everything met your expectations and you took advantage of what our hotel has to offer in terms of facilities. I will transmit your kind words to our staff and we will be delighted to welcome you again soon.

Kind Regards,
Jan Thomsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleasant Valley, New York
Level 6 Contributor
114 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 25 March 2014

A great location near the art museum and concert hall (but stay at the Intercontinental to be near old town and the night life), the rooms are standard nondescript Hilton issue. There is a great gym and spa in the basement. Robertos restaurant is overpriced and the hotel will ickel and dime you for everything. Very cold service. I did not get my wakeup call, and they did not seem to care. A shame, because it is an old world hotel with great potential - just needs customer service improvements and better value.

Room Tip: old wing to view the square
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank verycritical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Athenee Palace Hilton Bucharest

Property: Athenee Palace Hilton Bucharest
Address: Strada Episcopiei 1 - 3 | District 1, Bucharest 010292, Romania
Phone Number:
Region: Romania > Bucharest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Bucharest
#8 Romantic Hotel in Bucharest
#10 Luxury Hotel in Bucharest
#10 Business Hotel in Bucharest
#11 Family Hotel in Bucharest
Price Range (Based on Average Rates): £
Hotel Class:5 star — Athenee Palace Hilton Bucharest 5*
Number of rooms: 272
Official Description (provided by the hotel):
Explore Bucharest from the historic Athenee Palace Hilton Buchrest hotel, built in 1914 and set in the heart of the city. At the Hilton Athenee Palace Bucharest hotel you can enjoy local attractions including the Romanian Athenaeum and the former Royal Palace. Theatres, shops and cafes are all located within walking distance. All Athenee Palace Hilton Bucharest hotel rooms have wireless internet access. Upgrade to a Hilton Room Plus or choose an Executive Room for Executive Lounge access. Enjoy the heated indoor pool, Jacuzzi and well-equipped gym or indulge in a luxurious treatment in the hotel's beauty center. Spend the evening in our onsite casino or dine in one of 3 restaurants. The English Bar offers a large selection of whiskies. Feast on authentic Italian delights in Roberto's restaurant.Just minutes' drive from Henri Coanda Airport, the Athenee Palace Hilton Bucharest hotel has 11 meeting rooms for up to 400 guests. The Le Diplomate Ballroom is an UNESCO heritage monument and the setting for international events. Take in magnificent views over the Revolution Square and the Athenaeum from the fifth floor balcony in the Executive Lounge. ... more   less 
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Also Known As:
Athenee Palace Hilton Bucharest Hotel Bucharest
Hilton International Bucharest
Hilton Bucharest
Bucharest Hilton

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