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Athenee Palace Hilton Bucharest
Ranked #11 of 172 Hotels in Bucharest
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Warning”
1 of 5 bubbles Reviewed 12 August 2014

I don't expect clothes to effectively disappear from my room with no apparent trace in a hotel, and certainly not one of this supposed category. I'd stayed at the Athenee Palace several times on business trips as had some of my colleagues, and all was well. However, on a recent visit I left a dress and two jackets in the wardrobe in my room. I realised as soon as I opened my case on that same evening and called the hotel - nothing had been found they said and could I call back later. Of course, and I did so. Still no clothes. To keep this short, after numerous emails nobody could find my clothes, there was no apology, no admission that something had obviously gone wrong with their procedures, nothing. And of course no offer to make good. I even tried writing to the general manager, who didn't even bother to reply. Service = 0. My advice would be to go elsewhere - nobody plans to leave things in hotel rooms, but most of us do at some point, especially if we travel frequently, and not unreasonably we generally expect to get them back, together with an apology. I certainly won't be returning, and neither will any of my colleagues.

  • Stayed July 2014, travelled on business
    • Service
Helpful?
4 Thank fred j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 18 August 2014
Dear Guest,

Further to our direct correspondence, we were sorry to learn that you were unable to locate certain personal items following a recent visit to Bucharest. While we would encourage you to maintain an open and direct dialogue with our team, we felt your posting here warranted a response. As we’ve advised, the hotel conducted a thorough and immediate internal investigation, including a review of surveillance cameras, which did not result in any items being found or any indication of wrongdoing by our team members. We continue to encourage you to contact the authorities which may help with any claim via your insurance provider, and will fully cooperate with any further investigation. Hilton Athenee Palace Bucharest strives to be provide exceptional experiences and places great emphasis on the safety and well-being of both our guests and team members, so we regret any dissatisfaction you may feel with our service.

Kind regards,

Jan Thomsen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,770 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (234)
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Barcelona, Spain
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

Comfortable, spacious, well isolated and well equipped rooms. Excelent breakfast with lots of choices served in a light and stylish dining room. Convenient location close to a bunch of monuments and musea and the old city center, that you can reach with a 15 minutes walk. Professional and helpful staff, though a bit dry (Bucharest people don't smile much).

Room Tip: If you don't smoke, request a "real" non smoking room. The ones with views of the big...
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  • Stayed September 2013, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank efimerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 14 August 2014
Dear Guest,

Thank you for choosing Athénée Palace Hilton and for taking the time to share this review.
What a pleasure to read that our hotel amenities met your expectations and you had a comfortable stay with us. Also, I am glad that you enjoyed the breakfast and that you appreciated the professionalism and helpfulness of our staff. I would like to thank you once more for this feedback which is a way of discovering what needs to be further improved.
We will be looking forward to welcome you again soon.

Kind Regards,
Jan Thomsen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

Wonderful hotel, the atmosphere is great the building outside but also inside looks very nice.
Staff is very friendly and helpful. the rooms a big and everything you need is available.
The breakfast with great and enough different possibilities. This is not a cheap hotel but compare Quality and price is it ok

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Lucbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 14 August 2014
Dear Guest,

Thank you for choosing Athénée Palace Hilton and for taking the time to share this valuable review.
I am really glad to read that you had a pleasant stay with us and you appreciated the helpfulness of our staff. Also, I am happy that the rooms and our historical building were according to your taste and that you enjoyed our breakfast. I hope that we will have the pleasure of welcoming you again soon.

Kind Regards,
Jan Thomsen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
68 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

I am hilton gold and booked with points and money for a weekend leisure tip with my. Wife and young son. We had booked the cheapest room but were upgraded to a lovely spacious corner suite with great views and exec lounge access.

The hotel is approx 25-35 minutes by taxi from the main airport and is well located in central bucharest walking distance to the old town in which these are some lovely old buildings, museums and good selections of bars, restaurants and cafés.

The hotel is an older 'heritage style' building on a commanding corner plot with five floors. During our stay over a weekend the hotel was very quiet with guests predominantly from North America staying before departing on a Viking river cruise.

The executive lounge is small but perfectly adequate, there is a narrow balcony which runs along the length of the lounge affording excellent views across the city centre. The lounge offers a modest but adequate breakfast, afternoon tea and evening canapés. Alcoholic beverages are offered from 6-8pm (beer, local wine, sparking wine, whiskey, vodka and martini). There is also a separate smoking room if like many Romanians you like to smoke.

The service at the hotel was friendly and efficient with good level of English spoken and understood. We had room service which was delivered very promptly (within 25mins) and was hot and tasty (we enjoyed the chicken curry but the club sandwich was slightly below par)

The room we had was lovely, a little old but well maintained, light and spacious. I like a firm bed and found the bed comfortable, there was no separate shower and the over bath shower was a little too low for my height but overall we were very happy with the room. It came with an expression machine (not nespresso but similar) but I'm not sure if this was because we were a suite. The view was excellent and facilities for my toddler son were excellent with a good baby cot provided and high chair.

We used the pool daily and although small it was clean, warm and deep enough to swim in there is also a jacuzzi and excellent shower facilities for changing in.

Overall an excellent stay and I would recommend, the other two options I noticed locally were the radisson Blu which is a larger more modern hotel around the corner or the towering intercontinental which is slightly more central.

Room Tip: Views to the front of the hotel are more interesting although there is some traffic noise, corner su...
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank p750777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 12 August 2014
Dear Guest,

First of all, I would like to thank you for taking the time to write this valuable detailed review.
I am happy to read that you enjoyed every minute of your stay with us and that you greatly appreciated our central location with walking distance to the main sights, as well as our professional service.
Also, I am glad that you felt comfortable in our spacious suite and that you could get a glimpse of Bucharest due to its perfect view. Nonetheless, it is really good to hear that you enjoyed our hotel amenities and you would further recommend it. I would like to apologize for any inconvenience that you may have encountered and please rest assured that your valuable recommendations will be taken into consideration for further improvement.

Once more, thank you for your detailed review and we will be looking forward to welcome you and your family soon.

Kind Regards,
Jan Thomsen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseland, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

Frequent business travelers look for a centrally-located hotel with (1) excellent coffee (2) quick and yummy breakfast (3) solid connectivity (4) reliable laundry/pressing. It's all here AND there is coffee-to-go in the morning. Great service from the front desk and the housekeeping staff.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Jenn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 12 August 2014
Dear Guest,

Thank you for choosing Athénée Palace Hilton and for taking the time to share this valuable review.
I was delighted to read that you had a pleasant stay with us. We are striving to meet the needs of our guests and I am happy that we could fulfil your expectations. Also, I am glad that you enjoyed the breakfast and you appreciated the professionalism of our staff, as well as our hotel amenities.
I truly hope that we will have the pleasure of welcoming you again soon.

Kind Regards,
Jan Thomsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, United Arab Emirates
1 review
4 of 5 bubbles Reviewed 11 August 2014

Beautiful historical hotel in the center of Bucharest,in which the refined luxury of the inter-bellum years blends perfectly with the modern amenities of our times. The personnel is warm, cordial, helpful. The overall experience was a very pleasant one, to be repeated at the earliest opportunity.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mihaela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 12 August 2014
Dear Guest,

Thank you for choosing Athénée Palace Hilton and for taking the time to share this valuable review.
It is really nice to learn that you had a pleasant experience and that you would consider visit us again. Our hotel is indeed charged with history and we are trying to preserve the interbelic atmosphere, while adding modern touches.
Moreover, I am glad that you appreciated our service and you found our staff helpful and cordial.
We will be looking forward to welcome you again soon.

Kind Regards,
Jan Thomsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

Great location on Revolution Square. Nice restaurants in the streets around the hotel and a 15min walk to the old town. Friendly, helpful and professional staff throughout. A touch dated decor in rooms but that's part of the charm. Fantastic lobby and very nice pool/spa area.
If Carlsberg did hotels... well done Hilton.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank alhedley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Bucharest, General Manager at Athenee Palace Hilton Bucharest, responded to this review, 11 August 2014
Dear Guest,

Thank you for choosing Athénée Palace Hilton whilst staying in Bucharest and for sharing your valuable review on TripAdvisor.
I was happy to read that you were extremely satisfied with the professional service we provide and you had a perfect stay with us. We are pleased we made it right for you and that our hotel amenities were according to your taste.
I will gladly share your kind words to the entire team and we are looking forward to welcome you again soon.

Kind Regards,
Jan Thomsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Athenee Palace Hilton Bucharest

Property: Athenee Palace Hilton Bucharest
Address: Strada Episcopiei 1 - 3 | District 1, Bucharest 010292, Romania
Phone Number:
Region: Romania > Bucharest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Bucharest
#8 Romantic Hotel in Bucharest
#9 Luxury Hotel in Bucharest
#10 Business Hotel in Bucharest
#11 Family Hotel in Bucharest
Price Range (Based on Average Rates): £
Hotel Class:5 star — Athenee Palace Hilton Bucharest 5*
Number of rooms: 272
Official Description (provided by the hotel):
Explore Bucharest from the historic Athenee Palace Hilton Buchrest hotel, built in 1914 and set in the heart of the city. At the Hilton Athenee Palace Bucharest hotel you can enjoy local attractions including the Romanian Athenaeum and the former Royal Palace. Theatres, shops and cafes are all located within walking distance. All Athenee Palace Hilton Bucharest hotel rooms have wireless internet access. Upgrade to a Hilton Room Plus or choose an Executive Room for Executive Lounge access. Enjoy the heated indoor pool, Jacuzzi and well-equipped gym or indulge in a luxurious treatment in the hotel's beauty center. Spend the evening in our onsite casino or dine in one of 3 restaurants. The English Bar offers a large selection of whiskies. Feast on authentic Italian delights in Roberto's restaurant.Just minutes' drive from Henri Coanda Airport, the Athenee Palace Hilton Bucharest hotel has 11 meeting rooms for up to 400 guests. The Le Diplomate Ballroom is an UNESCO heritage monument and the setting for international events. Take in magnificent views over the Revolution Square and the Athenaeum from the fifth floor balcony in the Executive Lounge. ... more   less 
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Also Known As:
Athenee Palace Hilton Bucharest Hotel Bucharest
Hilton International Bucharest
Hilton Bucharest
Bucharest Hilton

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