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“Business hotel”

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Pullman Bucharest World Trade Center
Ranked #21 of 170 Hotels in Bucharest
Certificate of Excellence
Reviewed 12 June 2014

I have been for two nights in this hotel. The reception was excellent with personnel speaking sevral languages. the room was nice and clean with satellite TV and free wifi connection. The restaurant for breakfast was excellent while I didn't try the steak house and the gym. The bar was also quite good. In general an excellent hotel for business trips

  • Stayed: June 2014, travelled on business
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1  Thank RobyRamone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this reviewResponded 15 June 2014

Dear guest,
I'm very happy to read that you have fully appreciated your last stay with us.
Together with all the team I'm looking forward to welcome you again for your next stay in Bucharest.
Kind regards,
Markus Koller

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223 - 229 of 566 reviews

Reviewed 12 June 2014

Helpful service, average restaurant, a nice hotel for transit in Bucharest.
Nice and comfortable room, good toilet , good location for visiting the city, good value for the services offered, overall feeling nice.

  • Stayed: June 2014, travelled as a couple
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Thank gabitul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this reviewResponded 15 June 2014

Dear Guest,
thank you very much for taking your time to review our hotel and your impressions about your last stay. I'm sorry to read that neither our two conceptualized restaurants, nor the coffee shop or the lobby bar managed to hit your taste. But as we continue to develop our F&B products I'm hoping to welcome you back to our hotel again - my team will do everything possible to satisfy your appetite.
Kind regards,
Markus Koller

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Reviewed 27 May 2014

good very helpful reception, nice and comfortable rooms and beds, well organized toilet accessories (shaver, shaver foam, tooht paste, travel accessories. near tram station, 2.5 km far from old city, low taxi fare to the hotel. goog breakfast. all good, favorite hotel for next travel.

Room Tip: good value/profit average.
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  • Stayed: April 2014, travelled as a couple
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Thank erikman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this reviewResponded 15 June 2014

Dear Guest,
thank you very much for staying with us at Pullman Bucharest World Trade Center and sharing your comments.
I'm very happy to read that you have enjoyed your stay and will return to our hotel in the near future.
Kind regards,
Markus Koller

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

If you expect friendly personnel and good service, do NOT visit this hotel.
I went to Pullman Bucharest for a business trip and booked a Deluxe room with free minibar, park view, etc. I often stay in hotels and often choose Accor Hotels, because so far I was quite satisfied with the service. I am A-Club Platinum member, which usually includes some special
services such as room upgrades, Welcome Drink, access to Executive Lounge, etc.
On arrival, the Desk Center Agent told me in a very unfriendly manner, that she has no reservation in the system and that there are some problems with their booking system. Fortunately I had a booking confirmation, which I printed from Accor online reservation system. The Desk Center Agent had a look at the reservation and told me, the room is not available, but she can offer a Standard Room for cheaper price (20 Euros less than the Deluxe room). I accepted and checked in with my passport and A-Club card (none of the Platinum Services were offered)

The room was clean but it was not possible to completely turn off the fan of the air condition in the room. Also the telephone in the room did not work and the internet connection
speed decreased dramatically at night.

The final straw was the Front Desk Agent (D.S.) when I checked out. Looking at the bill I realized, that the hotel charged the price for the Deluxe Room, even if I was accomodated in a Standard room for a rate I agreed on (unfortunately only orally) with the Front Desk Agent on the day of arrival. When I asked the Front Desk Agent, why the hotel charges the higher room rate, the unfriendly answer was that I can be glad to get the rate on the reservation and not even higher rates. I've never experienced such an unkindness of behaviour in in all the hotels I've been so far. In my opinion this is not appropriate for a 4-star Hotel and I'm very disappointed about this Hotel being member of Accor Hotels.

Stayed: May 2014, travelled on business
1  Thank KWS263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this reviewResponded 20 May 2014
Google Translation

Sehr geehrter Gast,
vielen Dank, dass Sie sich die Zeit genommen haben um Ihre Eindruecke hier auf Tripadvisor zu teilen und sich ebenfalls direkt an Accor zu wenden.
Ich moechte mich zu allererst persoenlich fuer die entstandenen Unannehmlichkeiten bei Ihnen entschuldigen. Diese repraesentieren in keinster Weise die hohen Standards welche wir gewohnt sind in unserem Hotel alle unseren Gaesten zu bieten.
Wir analysieren die Vorfaelle bereits und ich kann Ihnen versichern, dass wir alles Notwendige unternehmen werden um aehnliche Vorfaelle in Zukunft auszuschliessen.
Ich wuerde Sie gerne bei Ihrer naechsten Reise nach Bukarest zu uns ins Hotel einladen und Sie persoenlich begruessen. Ich bin mir sicher, dass unser Hotel bei Ihrem naechsten Besuch zu ueberzeugen weiss.
Mit freundlichen Gruessen aus Bukarest,
Markus Koller

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Reviewed 7 May 2014

I have stayed here every year since 2006. back in 2008 i think changed from sofitel to pullman. we always get the suite that comes with breakfast and of course can't live without the nepresso machine and capsules that accompany the suite. service is great and they get anything i need. they called in a massage person for me, since not on property. massages are not expensive $40/hour, since such a great exchange rate for the dollar. They have mercedes driver when ever you need, which is extra and more expensive than a taxi, but you must email them and request airport pick up. taxi drivers will rip you off from the airport. i got charged 80 lei ($25) when we took taxi last time and this time got the mercedes for 70 lei and then tipped driver extra. there is a bank in world trade center attached to hotel to exchange $ (must have passport) also stop at mini mart in complex and pick up supplies. No need to raid mini bar, they have booze, water, snacks, cigs, cigars, coffee and more.

Room Tip: pay extra for a suite i feel worth it. suite rooms are very large with a seperate bedroom and livin...
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  • Stayed: May 2014, travelled as a couple
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Thank sjntraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this reviewResponded 20 May 2014

Dear guest,
thank you very much for taking your time to share your impressions about your stays at our hotel.
I'm proud to read that you are enjoying our quality and service which we are proud to offer on a daily basis to all our customers and you keep coming back to stay with us.
I'm looking forward to welcome you at your next visit to Bucharest,
kind regards,
Markus Koller

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Reviewed 23 April 2014

I stayed here in 2005 and returned in 2014. Both times for business. Whilst I do not remember all the details from the first trip (service was good, rooms seemed tidy), one thing remains: why is it so hot in the rooms and esp. In the hallways? On top of it, upon arrival in April, impossible to pay cash in anything else but RON or EUR. The room was not tidy, found pubic hairs on the shower tap and an opened and almost empty can of pistachios in the mini bar. Not the end of the world, but... I'd appreciate some notice next time I have to bring my own sheets to this kind of hotel...

  • Stayed: April 2014
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Thank Trilulilu78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this reviewResponded 20 May 2014

Dear Guest,
thank you very much for staying at our hotel and sharing your impressions with the community on tripadvisor. I kindly ask you to understand that concerning the acceptance of cash payments at the reception in foreign currencies we have to strictly follow the countries legislation. However we do accept payments by all different kinds of credit and debit cards and at the ad-joint shopping gallery you can also find multiple ATMs and a bank which offers foreign currency exchange service.
I have discussed your comments about the room already with the housekeeping team and we will readdress them during our permanent trainings aimed to keep our quality and service standards at the highest possible levels.
Kind regards,
Markus Koller

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Reviewed 24 March 2014

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Vasile P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this reviewResponded 26 March 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Pullman Bucharest World Trade Center

Address: Piata Montreal 10 | Sect. 1, Bucharest 011469, Romania
Region: Romania > Bucharest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#20 Luxury Hotel in Bucharest
#27 Business Hotel in Bucharest
Price Range: £43 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Bucharest World Trade Center 4*
Number of rooms: 204
Official Description (provided by the hotel):
Ideally located within the World Trade Center complex in the commercial center of the city, the 4-star Pullman Bucharest is only 5 minutes from downtown Bucharest and 15 minutes from the airport. The hotel offers 204 modern rooms, including 15 spacious suites. Perfect for business or leisure, we have meeting facilities able to accommodate up to 800, and a fully equipped fitness center and spa. ... more   less 
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Also Known As:
Pullman Bucharest Hotel Bucharest
Sofitel Bucharest
Bucharest Sofitel
Accor Bucharest

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