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“Super efficient staff!”
Review of Crystal Hotel

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Crystal Hotel
Ranked #37 of 85 Hotels in Belgrade
Certificate of Excellence
Dushanbe, Tajikistan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Super efficient staff!”
Reviewed 13 June 2014

The hotel is located some 15 minutes of walk from the city centre and few minutes of walk from the St Sava Cathedral which I could view from my hotel room (very nice view!).

The rooms are clean. The staff is highly responsive and efficient and this in my opinion is the key strength of the hotel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gulbahor N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Djordje A, Guest Relations Manager at Crystal Hotel, responded to this review, 15 June 2015
Dear Ms. Gulbahor,

Thank you very much for taking the time to write your kind comments, which are much appreciated. They have been passed on to our staff and Management Team.

If there is anything else we can do for you please let us know. We are looking forward to welcoming you back in the near future.

Best regards,
Crystal Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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191 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Any
English first
Bristol
Level Contributor
192 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 20 May 2014

As we were arriving late the hotel promised that a taxi would meet our train. Unfortunately, it didn't and we had to phone them. They apologised and sent one which arrived within minutes. On check-in, the desk lady apologised and did not charge us for the taxi! That's the sort of service response I like!

The Crystal is in a quiet suburb, about a 20 minute walk into town (or a short bus ride) but very close to the famous Sava Cathedral, one of the largest in the World. There are one or two good, non-touristy, restaurants close by. Ask the desk for recommendations.

The hotel itself is very modern and new-looking. Our room was very well kitted out with all mod cons. Breakfast was first-class. In fact, this was the best hotel we stayed in during our 3-week tour of East and Central European cities. The staff were cheerful, helpful and friendly. Oh, and the price was great value for money!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stavros45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Djordje A, Guest Relations Manager at Crystal Hotel, responded to this review, 15 June 2015
Dear Mr. Stavros,

Thank you very much for taking the time to write your kind comments, which are much appreciated. They have been passed on to our staff and Management Team.

If there is anything else we can do for you please let us know. We are looking forward to welcoming you back in the near future.

Best regards,
Crystal Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 May 2014

Our experience was of a modern, small and stylish hotel with excellent customer service from all staff we encountered. Our room had what we needed. the shower room was very good with a shower that had a generous flow of water. Our view was toward St Sava Temple - a real treat. Our luggage did not arrive in the country with us and reception swiftly sent up toothbrushes and paste. The luggage arrived the next day and appeared in our room whilst we were out. After an exceedingly wet and windy day of walking when boots and clothes were thoroughly soaked reception sent up a heater which dried everything off beautifully overnight in the shower room. Breakfast was good and generous, ranging from yoghurt and fruit, cold meats and cheese, delicious bread and conserves to cooked eggs etc. All things were replenished efficiently as needed during breakfast service. The hotel kitchen currently only cooks breakfast and an evening meal can be ordered from a brief menu from a nearby restaurant , ordered on the phone, and collected, by a member of staff. When we took advantage of this - after our very wet day - a table was set in the small dining area and pleasantly served. There is a roof terrace where - in better weather! - this same service is offered. Location: a quiet road as far as we were concerned and a reasonable walk into the town, which was no problem to us, I was relieved that my choice of hotel had proved such a success and I would not hesitate to recommend Crystal Hotel and its hospitable staff to other visitors.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hjballet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Djordje A, Guest Relations Manager at Crystal Hotel, responded to this review, 15 June 2015
Dear Guest,

Thank you very much for taking the time to write your kind comments, which are much appreciated. They have been passed on to our staff and Management Team.

If there is anything else we can do for you please let us know. We are looking forward to welcoming you back in the near future.

Best regards,
Crystal Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 May 2014 via mobile

By chance I got a queen size bedroom with the famous shower cabin and its glass wall. It is a nice experience finally. Looks new, great design, free wifi ( could be quicker ), large choice for breakfast, very central location and a very nice staff. I recommend this hotel warmly.

Stayed May 2014, travelled on business
Helpful?
Thank Leuropeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Djordje A, Guest Relations Manager at Crystal Hotel, responded to this review, 15 June 2015
Dear Guest,

Thank you very much for taking the time to write your kind comments, which are much appreciated. They have been passed on to our staff and Management Team.

If there is anything else we can do for you please let us know. We are looking forward to welcoming you back in the near future.

Best regards,
Crystal Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgrade, Serbia
Level Contributor
125 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 14 April 2014

this hotel has nice rooms, good food for breakfast, it is close to the center and has a few good restaurants nearby for dinner, and a good night club - Vila Maska is near too, it is very quiet in the rooms, and the view to st. Sava temple is fantastic!
the staff is kind, but most of them should know a smile is a nice gesture that everyone understands!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PUTNICA80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Djordje A, Guest Relations Manager at Crystal Hotel, responded to this review, 15 June 2015
Dear Guest,

Thank you very much for taking the time to write your kind comments, which are much appreciated. They have been passed on to our staff and Management Team.

If there is anything else we can do for you please let us know. We are looking forward to welcoming you back in the near future.

Best regards,
Crystal Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 March 2014

I have stayed here for 3 weeks for a reasonable price! Breakfast is good ( after 3 weeks the same but good :-) ) and service is SUPERB!! You can not have dinner there but there are a lot of good restaurants in a range of 250 meters from the hotel. See you next time!!

Room Tip: Business suite is nice but carpet is not so clean.....
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Djordje A, Guest Relations Manager at Crystal Hotel, responded to this review, 15 June 2015
Dear Mr. Chris,

Thank you very much for taking the time to write your kind comments, which are much appreciated. They have been passed on to our staff and Management Team.

If there is anything else we can do for you please let us know. We are looking forward to welcoming you back in the near future.

Best regards,
Crystal Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 March 2014

Great place, the staff 5 stars, We depart from the hotel early, and in the check out they provides us some fruit and sandwiches without any request from us, this says a lot from the service of this hotel, some details that really make the difference. Absolutely recommended.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luis-Apolinario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Djordje A, Guest Relations Manager at Crystal Hotel, responded to this review, 15 June 2015
Dear Mr. Luis-Apolinario,

Thank you very much for taking the time to write your kind comments, which are much appreciated. They have been passed on to our staff and Management Team.

If there is anything else we can do for you please let us know. We are looking forward to welcoming you back in the near future.

Best regards,
Crystal Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Hotel

Property: Crystal Hotel
Address: Internacionalnih Brigada 9, Belgrade 11000, Serbia
Phone Number:
Region: Serbia > Belgrade
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 85 Hotels in Belgrade
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crystal Hotel 4*
Number of rooms: 44
Reservation Options:
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