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“Excellent Personnel, good location.”

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Square Nine Hotel Belgrade
Ranked #8 of 86 Hotels in Belgrade
Certificate of Excellence
Istanbul
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent Personnel, good location.”
Reviewed 5 March 2014

Above all, the personnel is excellent. They are attentive, considerate, friendly, courteous and want to make the guests comfortable. The hotel is new (just under two years old), well decorated, the rooms are spacious and comfortable and the location is excellent; very near to the pedestrian street and to the Kalemegdan.

On the other hand, all over the loby and the restaurant every body smokes! There is practicaly no place reserved for non-smokers. Normaly, one finds a sign on a table with sign indicating that it is a non-smoking area. Here it is the opposite; there is a sign on the table which says that you can smoke. Hence, people also smoke at areas where there is no sign. So people smoke everywhere. We were told that, when the hotel was first opened, the loby, the bar and the restaurant was completely non-smoking. But because of this, locals did not come to the loby or the bar, but crowded the next door pub and thus the owners decided to make the whole area smoking. Ofcourse, one asks whether it is intended to run an international hotel, or a local bar?

One other negative point is the relatively poor selection of the breakfast for a 5 star hotel. The price of the hotel is high and it is realy cheap to ask for extras for a bottle of water during breakfast, as well as for the coffee or the tea-bags at the room.

The sushi restaurant of the hotel is very good. We enjoyed our last evening at the bar; watching the preparation of the food, consuming them with fine wine.

One big negative experience for us was the following:

We stayed during the new year period and decided to spend the new year's evening at the hotel, as well as to attend the parties to be held during the 31st of December and the 1st of January. We had asked the type of music before hand and was informed that, there would be disco music until 1930 hours during the party, followed by piano music for the rest of the evening. Unfortunately, this did not happen. At around 1030 hours, the pianist hastily finished playing the piano and left the premises for good. We were left with loud disco music. Despite our attempts from the management to adhere to what they had promised, we were back again with the same loud disco music after playing two or three jazz pieces. The same music contiued without a pause at the pass of the hour at midnight, while one would expect something else while entering the new year! There was nothing left for us but to leave the restaurant and to go to our room; displeased and very much irritated. The following morning, the manager of the hotel came to us while we were having breakfast and apologised for what had happened during the previous evening; told us that he would find who asked to change the music. Unfortunately, there was not much he could do, because the music was changed by the owners of the hotel who were also entertaining their friends and relatives at the same place. In fact, the party held during the day and the following day were given by the same owners for their guests. We felt as if we were intruders in someone else's party. What we can recommend at this stage is that the owners should let the management to run the hotel on their own. In that case, the hotel will be run more professionaly by the well capable staff.

The manager made a jest for us by not asking the transfer cost to the airport on our departure. We appreciate the concern and the sympathy of the whole staff. Their approach made us to forget what we had experienced over the new year and left the hotel with good thoughts.

The owners apparently invested a lot of money into this beautiful hotel. It deserves to be run more profesionally.

Room Tip: The rooms away form the pedestrian street are quiter.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gunhan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jelena D, Public Relations Manager at Square Nine Hotel Belgrade, responded to this review, 10 March 2014
Dear "Gunhan O",

Thank you very much for your detailed and insightful review, as well as for the positive comments about the Square Nine staff. This is greatly appreciated, as all Square Nine employees try very hard to accommodate all of our guest’s needs and requirements.

We are happy to hear that you enjoyed the Ebisu Japanese rooftop restaurant, we are very proud of the food and drinks selection offered.

I would like to take a moment to respond to some of the negative aspects of your stay at the hotel.

Our smoking / non-smoking policy has changed slightly, since the opening of the hotel, a little over 3 years ago. The restaurant was completely non-smoking, while smoking was always allowed in the lobby area. The signs stating smoking is allowed, although they might seem strange, are required by Serbian law. The non - smoking areas are also labeled, with similar signs, stating no-smoking allowed. Half of the restaurant has always been, and is currently a non - smoking are. We agree that this may not be enough for a number of guests. Unfortunately we can never accommodate all tastes, and one of our tasks is to try and satisfy the majority of our guests, which in Serbia, translates into allowing smoking in most public areas.

Regarding your experience during New Year’s Eve, we do apologize for the inconvenience once more. We have since changed some of the hotel policies, and we are certain that this will remain an individual occurrence.

We greatly appreciate all of your comments and opinions, as this helps us work better and improve our service. We hope to see you at the Square Nine hotel again in the future, and thank you once again for all of the positive comments.

Sincerely,
Jelena Djakovic
Marketing Manager
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395 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
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English first
Jersey City, New Jersey
Level 6 Contributor
175 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 February 2014

Probabaly in the top three of hotels I have stayed at in my life and I have stayed in every type of hotel imaginable all over the World! Besides its great location in the heart of Belgrade, and its great ammenities like free wi fi and international calls, they have a great spa and fantastic resturants from the rooftop sushi bar to the included breakfast. Room decor and functionality are excellent- in fact the best shower I ever experienced! But most importantly what this place has that many others lack- is the most professisonal, highly trained and courteous staff which is at the core of the hospitality industry and what a lot of hotels severly lack, especially in this region. If you really want to be treated like a valued customer and get what you are paying for.... then Square Nine is right up your alley! I would highly recomend this establishment to anyone and everyone that has business or leisure in Serbia! A true hidden gem and I can not wait to return!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Albert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilanSudar, Guest Relations Manager at Square Nine Hotel Belgrade, responded to this review, 3 March 2014
Dear "Albert P"

Our aim is to provide some lasting memories for our guests and we are thrilled to know that we have achieved this for you. Your kind words about the team are specially appreciated.

Please do say hello on your next visit.

With my best regards,
Milan
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New York City, New York
Level 5 Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 26 February 2014

Loved this hotel. a great location and from the moment you walk in, you know its a great place to stay. The reception area is a eclectic lobby with a great selection of places to sit and a lovely bar. The reception itself is efficient and pleasant. The room fabulous. I loved the wall long desk, the big closet, the huge bathroom with shower and bath, the slippers that actually fitted my size 11 feet. The breakfast was fantastic. The pool a joy to swim in, I could factually do lengths. I would choose this 4 star any day over the run down 5 star I stayed in Hawaii. Loved this hotel, and would stay here again for business, couples, friends of Solo.

Room Tip: we stayed in 309, big room, 2 beds, quiet.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilanSudar, Guest Relations Manager at Square Nine Hotel Belgrade, responded to this review, 3 March 2014
Dear "David B"

Thank you very much on your lovely review and I am delighted to learn how much you enjoyed your recent stay. I can't finish this respond without saying that we are 5 star hotel and I am positive that we will see you again in the near future.

Best regards,
Milan
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London, United Kingdom
Level 4 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 February 2014 via mobile

Restaurant was empty,waiter very nice, he took some different wines for us to taste. Food excellent,beautifully presented. Certainly to try the White Lady dessert. Lounge music. Price is reasonable considering we were coming from the UK.

Stayed February 2014, travelled on business
Helpful?
Thank stellaguardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilanSudar, Guest Relations Manager at Square Nine Hotel Belgrade, responded to this review, 4 March 2014
Dear "stellaguardi"

We really appreciate your review and we cannot wait for you to return either.

Best regards,
Milan
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Gloucestershire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 January 2014 via mobile

My serbian girlfriend and I spent 4 nights here and were treated like royalty. The staff knew our names from day 1 and what we drank. Nothing was a problem to the square nine team. The food was excellent the spa is cool and the beds were perfect. Thank you sq 9 for you attention to detail.
We will be back soon!

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Ross H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilanSudar, Guest Relations Manager at Square Nine Hotel Belgrade, responded to this review, 30 January 2014
Dear "Ross H"

This is wonderful to read and we are so proud about your lovely comments especially about the team and attention to details, this is exactly what we wish to achieve for all our guests.

We all send our best wishes to you and our hope that you will be able to visit us again soon.

Milan
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Brussels, Belgium
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2014

My friends and I had the chance to have brunch and dinner at Square Nine Hotel during our stay in Belgrade. Not only were we super well received, but above all the food was delicious. Both brunch and dinner had a huge variety of options to choose from, so everyone was pleased! Also, the sushi was superb!

The place is super well decorated, everything is well presented and everyone is very nice.

The location is also ideal if you want to have a walk through town after brunch/lunch, or if you are heading out after dinner to explore Belgrade's exciting nightlife.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank ClaudiaKover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilanSudar, Guest Relations Manager at Square Nine Hotel Belgrade, responded to this review, 13 January 2014
Dear "ClaudiaKover"

This is wonderful to read, team and I send you our thanks and best wishes. I hope next time you visit us we will have a chance to accommodate you.

With regards,
Milan
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Melbourne, Australia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 January 2014

We stayed for two nights just before New Year. The hotel was perfect - walking in you are immediately struck by the design and atmosphere. Lovely muted lighting throughout and warm wooden interior. Check in was easy, staff polite and efficient with like most of younger people in Belgrade excellent English.

We booked a standard double room - large room featuring supreme bed with perfectly crisp white linen, great bathroom with rain shower, hermes body products, fluffy robes and all the trimmings you expect from a five star hotel.

We ate in the Japanese on the first night (top level)- definitely worth a visit. They were busy but seated us no problem, again service was very good and food good.

The breakfast offered on the ground floor was decent - hot options, cereals, breads, cheese and cured meat products. The cutlery, linen and service perfect.

The gym is small but the equipment is new, the pool terrific and sauna and steam room excellent for after a workout located in the same zone.

Wifi good and free, TV selection good and varied with channels from across europe including BBC, CNN and Sky.

Check out is 12pm which is handy. The mini bar selection is pretty standard. One minor irritation is the rooms have nespresso machines and tea pots but the hotel charges per pod and tea bag - also the gym only stocks water for sale. These are minor issues - but when you are paying a decent amount per room I am not sure why they wouldn't offer a few pods for coffee and tea in your room and water at the gym.

Overall a terrific hotel in the heart of Belgrade - the location is fantastic. Well worth treating yourself if you visit this wonderful city.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lids101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilanSudar, Guest Relations Manager at Square Nine Hotel Belgrade, responded to this review, 6 January 2014
Dear "lids101"

Thank you for your kind comments. Word "terrific" is the highest praise that we could ask for and see you again when you are back in Belgrade for another treat. Safe travels and all good wishes.

Milan
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Additional Information about Square Nine Hotel Belgrade

Property: Square Nine Hotel Belgrade
Address: Studentski Trg 9, Belgrade, Serbia
Region: Serbia > Belgrade
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Belgrade
#6 Luxury Hotel in Belgrade
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Square Nine Hotel Belgrade 5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Square 9 Hotel

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