Above all, the personnel is excellent. They are attentive, considerate, friendly, courteous and want to make the guests comfortable. The hotel is new (just under two years old), well decorated, the rooms are spacious and comfortable and the location is excellent; very near to the pedestrian street and to the Kalemegdan.
On the other hand, all over the loby and the restaurant every body smokes! There is practicaly no place reserved for non-smokers. Normaly, one finds a sign on a table with sign indicating that it is a non-smoking area. Here it is the opposite; there is a sign on the table which says that you can smoke. Hence, people also smoke at areas where there is no sign. So people smoke everywhere. We were told that, when the hotel was first opened, the loby, the bar and the restaurant was completely non-smoking. But because of this, locals did not come to the loby or the bar, but crowded the next door pub and thus the owners decided to make the whole area smoking. Ofcourse, one asks whether it is intended to run an international hotel, or a local bar?
One other negative point is the relatively poor selection of the breakfast for a 5 star hotel. The price of the hotel is high and it is realy cheap to ask for extras for a bottle of water during breakfast, as well as for the coffee or the tea-bags at the room.
The sushi restaurant of the hotel is very good. We enjoyed our last evening at the bar; watching the preparation of the food, consuming them with fine wine.
One big negative experience for us was the following:
We stayed during the new year period and decided to spend the new year's evening at the hotel, as well as to attend the parties to be held during the 31st of December and the 1st of January. We had asked the type of music before hand and was informed that, there would be disco music until 1930 hours during the party, followed by piano music for the rest of the evening. Unfortunately, this did not happen. At around 1030 hours, the pianist hastily finished playing the piano and left the premises for good. We were left with loud disco music. Despite our attempts from the management to adhere to what they had promised, we were back again with the same loud disco music after playing two or three jazz pieces. The same music contiued without a pause at the pass of the hour at midnight, while one would expect something else while entering the new year! There was nothing left for us but to leave the restaurant and to go to our room; displeased and very much irritated. The following morning, the manager of the hotel came to us while we were having breakfast and apologised for what had happened during the previous evening; told us that he would find who asked to change the music. Unfortunately, there was not much he could do, because the music was changed by the owners of the hotel who were also entertaining their friends and relatives at the same place. In fact, the party held during the day and the following day were given by the same owners for their guests. We felt as if we were intruders in someone else's party. What we can recommend at this stage is that the owners should let the management to run the hotel on their own. In that case, the hotel will be run more professionaly by the well capable staff.
The manager made a jest for us by not asking the transfer cost to the airport on our departure. We appreciate the concern and the sympathy of the whole staff. Their approach made us to forget what we had experienced over the new year and left the hotel with good thoughts.
The owners apparently invested a lot of money into this beautiful hotel. It deserves to be run more profesionally.
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- Also Known As:
- Square 9 Hotel