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“Nice rooms, but there are issues”

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Hyatt Regency Belgrade
Ranked #9 of 86 Hotels in Belgrade
Certificate of Excellence
Reviewed 4 April 2014

I stayed at the Hyatt for business for two nights. I liked the room, nicely renovated but there were a few issues. The door deadlock chain was worn out and I was not able to reliably secure the door, the bathroom flooded after every shower and although the hotel did a lot of work on the rooms the overall ambiance feels tired and like a trip back to the 80s. Most disappointing was that when I complained that one of the chocolates I had on my desk was missing (I counted them before I left) all I got was a shrug and on checkout I had a $30 minibar charge on my bill which was completely wrong, I do not even know where the minibar was... The charge was taken off after I complained but the chocolate missing and the minibar charge left a bad taste. The location of the hotel is great though and getting there from the airport is easy. The bridges are right there and the business areas of New Belgrade are in walking distance.

  • Stayed: April 2014, travelled on business
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Thank BernhardK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyBelgrade, General Manager at Hyatt Regency Belgrade, responded to this reviewResponded 7 April 2014

Dear BernhardK1,

We hope your experience and opinion of our service changes positively next time you stay at Hyatt Regency Belgrade. Our property has been around for over 20 years, and is currently being renovated. Moving our guests to another room, if anything is not fully functional, usually isn’t a problem at all. If there is anything in the service we provide that isn’t at least close to perfect, we work with our guests and immediately improve. I am glad the minibar issue has been resolved, but I am sorry for any other disappointments. Reviews like this one are not common, so thank you for it. We hope to have you back with us again.

Sincerely,
Hom Parviz
General Manager

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384 - 390 of 764 reviews

Reviewed 23 March 2014

Big dimensional hotel. A bit in Sovjet grandeur style with massive lobbies, staircases and flower pieces. Staff is very friendly and helpful. Rooms are a bit basic and outdated. A lot of marble but non-functional. I had to transfer from my room once due to the smell of smoke. So does the bar. I always skip it for that reason. It is a Serbian thing. Most of Europe have overcome that by now.
There is a sopping mall nearby, but town takes a 30 min walk across the bridge.
The staff make up for it though. Very kind and efficient.

  • Stayed: February 2014, travelled on business
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Thank Bas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyBelgrade, General Manager at Hyatt Regency Belgrade, responded to this reviewResponded 30 March 2014

Dear Bas W,

Thank you for your valuable observation. Yes, our hotel dates from 90’s, but the good news is that we are currently undergoing some renovations. I understand that smell of smoke can be very irritating, but for your next stay we will make sure to reserve one of the renovated rooms on the non-smoking floor. Our staff is very thankful for your kind comments about services delivered and we are all looking forward to having you back as our guest!

Sincerely,
Hom Parviz
General Manager

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Reviewed 11 March 2014 via mobile

Hyatt in Belgrade. What can I say. Wery good choice. If you want to meet some selebrity or polititian as Putin this is right place to be. Take swim in the pool have great breakfast. Enjoy. Price is high but competition is comming so it will be better :-).

Stayed: March 2014, travelled on business
1  Thank Andrej N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyBelgrade, General Manager at Hyatt Regency Belgrade, responded to this reviewResponded 19 March 2014

Dear si05400,

Thanks for vouching for us. We'll do our best to win the competition. :-)

Sincerely,
Hom Parviz
General Manager

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Reviewed 5 March 2014

Great location - you can walk to the shopping center, mall and park. A bit overpriced even in a Hyatt in a large city. Good hotel for business meetings, it has a formal atmosphere and I felt way underdressed in jeans.

  • Stayed: May 2013, travelled with friends
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Thank karenalyson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyBelgrade, General Manager at Hyatt Regency Belgrade, responded to this reviewResponded 19 March 2014

Dear karenalyson,

Guests who are detail-oriented are very valuable. Thank you for being one of them, and please feel comfy wearing formal or informal clothes, since we cater to both business and leisure travelers. See you next time.

Sincerely,
Hom Parviz
General Manager

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Reviewed 23 February 2014

A hotel that generally lives up to the hyatt standard. Rooms and overall feel are rather 80s dated, but reasonable food in the restaurants. 3 stars is probably hard, but I just can't get to very good for this.

Stayed: February 2014
Thank Waldea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyBelgrade, General Manager at Hyatt Regency Belgrade, responded to this reviewResponded 27 February 2014

Dear Waldea,

We take your review seriously, so thank you for providing the details and your opinion. Our mission is to exceed our guests' expectations, and cater to various tastes. The property has been around for over 20 years, and it is also currently undergoing renovations. That being said, we hope to have you back with us, and we will do our best to make it a memorable stay.

Sincerely,
Hom Parviz
General Manager

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Reviewed 22 February 2014

Was there about 12 months ago and had th best time. The room was clean and well looked after, the club canapes and brekky were great. Staff fantastic great English. Hotel is a short pleasant walk over a bridge that caters for pedestrians, once you cross and go sort of up/north, you end up in the main pedestrian street

Two complaints:
no sparkling or champagne with the evening coctail hour is a bit poor, even in much poorer countries they have better selection of wines.
I had requested late check out months prior to arrival and confirmed it with the staff, only to get to my room and have the key disabled, 3 messages on the phone asking (nicely) what is going on. Lucky i had do not enter otherwsie the house keeping would have been there. None realyy apologiesed. But that were just minor issues in this great hotel.

  • Stayed: March 2013, travelled with family
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Thank silverblonde34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyBelgrade, General Manager at Hyatt Regency Belgrade, responded to this reviewResponded 27 February 2014

Dear silverblonde34,

Our most sincere thanks for all your valuable comments. We are happy you had a pleasant stay overall. Sparkling wine will be provided next time you join us, and the key cards will be programmed in ahead, since the key system is not as advanced. :-) We hope to have you back with us very soon.

Sincerely yours,
Hom Parviz
General Manager

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Reviewed 15 February 2014

We stayed here for 4 nights and could not fault the hotel or the staff.
The room was perfect, large and very comfortable.
The food was delicious and the breakfast had everything you could wish for.
The staff were so helpful, nothing was too much trouble, even to helping my husband mend his glasses !
All the staff in the hotel were friendly.
Would definitely recommend this hotel and if we ever return to Belgrade would come back here for sure. Lovely atmosphere.

  • Stayed: February 2014, travelled with friends
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Thank Soula50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyBelgrade, General Manager at Hyatt Regency Belgrade, responded to this reviewResponded 22 February 2014

Dear Soula 50,

Thank you very much for such a wonderful feedback! We really appreciate your time to share your experiences.
It was pleasing to read that you enjoyed all aspects of the hotel from the comfortable room, breakfast, staff… We are very pleased to see that you felt the service we offer met your expectations. Hope your husband’s glasses are fixed properly :-).

Sincerely,

Hom Parviz
General Manager

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Additional Information about Hyatt Regency Belgrade

Address: Milentija Popovica 5, Belgrade 11070, Serbia
Region: Serbia > Belgrade
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Belgrade
#3 Spa Hotel in Belgrade
#5 Romantic Hotel in Belgrade
#7 Luxury Hotel in Belgrade
Price Range: £90 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Belgrade 5*
Number of rooms: 302
Official Description (provided by the hotel):
Experience the unique, modern and energizing spirit of Hyatt Regency Belgrade Hyatt Regency Belgrade is the preferred upscale hotel for leisure and business travelers, conveniently located in the heart of New Belgrade, the capital’s main business and entertainment district. Close to the city center and well connected to Belgrade airport. Enjoy long walks along the Sava river, have fun in the largest shopping mall in the city or just relax at the hotel’s Club Olympus Fitness facilities. ... more   less 
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Also Known As:
Hyatt Regency Belgrade Hotel Belgrade
Belgrade Hyatt Regency
Hyatt Belgrade
Hyatt Hotel Belgrade

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