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“A real palace”

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Metropol Palace, A Luxury Collection Hotel
Ranked #8 of 83 Hotels in Belgrade
Certificate of Excellence
Athens, Greece
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A real palace”
5 of 5 bubbles Reviewed 4 August 2013

I just returned from my first business trip in Serbia. I stayed in that hotel for more than week and all the services provided to me was at the top of the range.
The hotel is at the center of the city , close to a small shopping mall.
The building is completely rennovated.
The rooms are luxurious and spacious .
The lobby is with huge windows providing magnificent view over the park.
The breakfast selection was not vast, but the quality of the food was ok.
The waiters were professional and friendly, everybody was fluent english speaking.
The hotel highlight was the spa with the amazing swimming pool.
I will be back

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stelina p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariad2001, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 9 September 2013
Dear Stelina,

May I thank you for your time taken to write such a positive comments regarding your stay with us and to extend the greetings from all here at the Metropol Palace, a Luxury Collection Hotel.

It is through responses like yours that we can evaluate our services and I thank you once more.

We look forward to welcome you again, hopefully in the very near future.

Kindest regards,

Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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832 reviews from our community

Traveller rating
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    10
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dubai
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 29 July 2013

I stayed at the Metropol Palace in Belgrade for 4 mights. I was in Belgrade for a combination of work and sightseeing. All hotel staff, with no exception, were very friendly and helpful. It is a change from the dreadful hotels were staff barely say hi! The food there was very good too - I had dinners there 3 nights in a row. The room I was given was very modern, comfortable, yet classy, very quiet as I requested. Location is very good as well, nearby all major attraction in center of town (see sample picture).

Highly recommended.

Stayed July 2013, travelled solo
Helpful?
3 Thank BecharaYen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariad2001, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 9 September 2013
Dear Mr. Yen,

First of all let me thank you for sharing such a positive comments about Metropol Palace, a Luxury Collection Hotel.

Your positive comments will stimulate our staff to maintain and even evaluate even the excellent quality of service and I thank you once more.

One more time thanks for you high appreciation and rest assured that we look forward to welcome you again, hopefully in the very near future.

Sincerely Yours,
Marili Drandaki
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
102 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed 22 July 2013

Had a recent weekend stay in Belgrade which was thoroughly enjoyable, not least because we had the Metropol as our base.

The room was well sized, the bathroom very modern and most importantly the hotel was kept immaculately clean. The pictures do not really do the hotel justice. The pool area for example was much more enjoyable with natural light than the picture implies.

However whilst the hotel has all the amenities and services you would want, the main attraction of this hotel were the excellent staff. Almost every member of staff was approachable, friendly and insightful. Offering excellent advice and always willing to help they are a credit to the hotel.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LonNW3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 24 July 2013
Dear Mr. Lon,

First of all let me thank you for taking your time to give us your positive review about the Metropol Palace, a Luxury Collection Hotel.

It is such and honor to hear that our staff members have provided high level of service considering that they are reflection of our Hotel.

Thank you once again for your valuable input and we are looking forward to welcome you again at the Metropol Palace, a Luxury Collection Hotel.


Sincerely Yours,

Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wels, Austria
Level Contributor
271 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 bubbles Reviewed 20 July 2013

Reservation process - e-mail was not responded, but after enquiry per tel. everything was taken care of perfectly.

Reception - friendly and professional, car was taken to the garage by employee immediately and without delay.

Rooms - normal standard room - in my opinion very spacious and sufficient. modern style bathrooms - nothing missing what one would expect. large wardrobe, very nice and comfortable beds.
Spa - didn´t use it

Location - very central with Tram station just a view meters opposite the entrance

Downside - payment can not be done in euros or other currencies, you are asked to go to the back of the reception area to a currency exchange machine which in my case didn´t work.

Price of the hotel is quite high.

Room Tip: take a rooms towards the park on the backside of the building - frontside has a very busy boulevard.
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sauraumpfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 24 July 2013
Dear Valued Guest,

I am very pleased to see that you have enjoyed your stay with us and members of our staff have fulfilled your expectations.

Regarding your comment about payment we would like to inform you that according to Serbian law we cannot receive any other currency except dinars (RSD) and we hope that this did not mar your opinion about our Hotel.

Once again thank you for your valuable input and I would like to assure you that we will continue to do our utmost to meet and exceed your expectations. As such we would be delighted to welcome you back to Metropol Palace, a Luxury Collection Hotel next time your travels bring you to Belgrade.

Best regards,

Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 19 July 2013

Excellent service
Nice room
Very good food, I would increase the variety, but it's ok
Excellent breakfast
Excellent SPA, very big and convenient
Good location.
Lobby could be improved, but it's ok
Price was ok

It's a yes for me. I would go back? Absolutely .

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank claudioita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 24 July 2013
Dear Mr. Claudio,

Thank you for sharing your thoughts concerning your experience at the Metropol Palace, a Luxury Collection Hotel through Trip Advisor.

Rest assured that we have taken notes of your comments regarding variety of food.

We would be delighted to welcome you back at the Metropol Palace, a Luxury Collection Hotel.

Kind regards,

Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 July 2013

Forget everything you believed about Belgrade. From the moment you arrive at this hotel you believe you are in New York and not in Balkans. A model-like bellman opens the taxi door and welcomes you with a warm smile. As you enter the hotel a tall dark hair young girl accompanies you to the reception where all the staff are like coming out from sex and the city. The room has magnificent view to the park. The bar has unique cocktails , try the local ones and the food is delicious. Definately I will come back

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rossiloretta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 24 July 2013
Dear Mrs. Rossi,

First of all I would like to thank you for choosing the Metropol Palace, a Luxury Collection Hotel during your stay in Belgrade.

I am very pleased to read that you were satisfied with our services and that our Front Office staff have exceed your expectations.

Kind regards,

Marili Drandaki
Director of Operations
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 July 2013

Hotel has been re-opened for 11 months, and renovations were still ongoing. Staff was truly outstanding. Location is excellent, Building has lots of character especially considering it was built during socialist period. Room was quiet, very modern, fresh styling. Beds were comfortable, TV even had lots of English channels, and free Wifi in our room.

Room Tip: Junior suite was a great value.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JRKlass474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 24 July 2013
Dear Valued Guest,

First of all let me thank you for supportive and positive comments about the Metropol Palace, a Luxury Collection Hotel.

It is truly a plesure to read comments like yours since we opened the hotel 11 months ago and it is very important to know that we are doing a god job and that our service is on a high level.

We are thankful that you chose to stay with us, and I would like to assure you that we will continue to do our utmost to meet and exceed your expectations.

Sincerely,

Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Metropol Palace, A Luxury Collection Hotel

Property: Metropol Palace, A Luxury Collection Hotel
Address: Bulevar Kralja Aleksandra 69, Belgrade 11000, Serbia
Region: Serbia > Belgrade
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Belgrade
#6 Luxury Hotel in Belgrade
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Metropol Palace, A Luxury Collection Hotel 5*
Number of rooms: 139
Official Description (provided by the hotel):
This stunning Starwood, Luxury Collection hotel is located in the very center of the city. With its park surroundings, exceptional accommodation and impeccable service, the Metropol Palace offers you an unforgettable Belgrade experience. In addition to the exciting location and luxurious accommodation, guests can also enjoy its numerous amenities, from the peaceful privacy of the Spa & Wellness area, to an exceptional dinner in one of the hotel restaurants. The hotel’s preserved historical heritage effortlessly combines its elegance with the freshness of modern details, resulting in a refined and relaxed atmosphere. This has always been the trademark of Metropol Palace and the reason for the hotel’s famous clientele. ... more   less 
Reservation Options:
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Also Known As:
Metropol Palace Belgrade
Metropol Palace Hotel Belgrade

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