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“A Great Hotel”

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Metropol Palace, A Luxury Collection Hotel
Ranked #7 of 85 Hotels in Belgrade
Certificate of Excellence
Fethiye, Mugla, Turkey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A Great Hotel”
Reviewed 19 March 2014 via mobile

Nice rooms nice lobby (with sone artworks from old metropol hotel) a great breakfast...

But f&b Servis is so slow...

They have a nice gym well equipped.. Nice pool and sauna and other Spa facilities..

Good location .. I highly recommend this hotel ..

& Belgrade worth to visit

Stayed February 2014, travelled on business
Helpful?
Thank Tolga D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 25 March 2014
Dear Valued Guest,

Thank you for your time and kind review of Metropol Palace Belgrade, A Luxury Collection Hotel.

Please know that we appreciate your positive comments regarding breakfast selection, hotel location and Spa facilities, and thank you for bringing to our attention the issue regarding speed of service. We have taken corrective action to make sure our dedicated staff provide excellent service without delay and rest assured next time you stay with us here at Metropol Palace you will notice significant improvements.

Also, we are pleased to know you enjoyed the lobby area and appreciated the fully restored beautiful wooden intarsia dating from 1956, when the hotel first opened.

We look forward to having you stay with us at Metropol Palace next time travel brings you to Belgrade.

Sincerely,
Marili Drandaki
Director of Operations
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
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Bayonne, New Jersey
Level Contributor
389 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 15 March 2014

From the moment that I arrived at the airport, I felt like a special guest. The front desk staff were fast, friendly, and very accommodating. I was not only upgraded as an SPG Platinum member to an executive suite but I was also welcomed with a nice welcome note from the manager, a bottle of wine, snacks, and a free 30 min massage. I wasn't able to take advantage of the massage but I am sure it would have been worth it. I visited the spa area and after seeing the selection of treatments, I felt the prices were very reasonable and probably well worth it. The entire staff were very friendly and made sure to check in with me from time to time to see if there was anything that they could do to make my stay better. I am usually not a fan of the Luxury Collection but this hotel changed my entire opinion. If I had a "Make My Day" coupon for the entire staff at this hotel, I would give them all one as this was the best Luxury Collection Property that I have stayed at to date. I look forward to another visit at this hotel.

Room Tip: Try to get a room upgrade if possible, it will be worth it. The car hire is only about 5 euros more...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lewis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 18 March 2014
Dear Valued Guest,

Greetings from Metropol Palace Belgrade, A Luxury Collection Hotel.

Your kind words of praise will be shared with all hotel employees in order to encourage them to continue providing the very best service that is a Metropol Palace trademark. Also, we are certain other travelers will find your review of hotel accommodation, service and SPA truly valuable and insightful.

We are delighted you have been treated with utmost care by our attentive employees at the hotel front desk and next time travel brings you to Belgrade and Metropol Palace, we hope you will find time to experience the ultimate relaxing time at our SPA and try one of our signature treatments.

If your stay at Metropol Palace brought new appreciation of the Luxury Collection brand we are twice as proud and look forward to having you stay with us again and to continue to exceed your expectations.

Sincerely,

Marili Drandaki
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ljubljana, Slovenia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

Excellent from the first impression to the last.
Brand new, great desig of public areas and rooms with good service. Pool and spa area really nice. Didn't have breakfast so can't comment.
In Belgrade I stayed in the Hyaat many times, but it is geting a bit outdated and overpriced. This one is new and better priced and on a great location. I recommend it.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 13 March 2014
Dear Valued Guest,


Greetings from Metropol Palace Belgrade, A Luxury Collection Hotel.

Please know that your positive comments will be shared with our employees who made your stay a satisfying experience.

The hotel underwent extensive refurbishment and re-opened in 2012 with a beautiful modern interior that also respects the heritage of this Belgrade landmark.

We are pleased to learn that accommodation and facilities met all your expectations and we would like to invite you to try our excellent breakfast next time travel brings you to Belgrade.

We sincerely look forward to having you again at Metropol Palace.

Sincerely,
Marili Drandaki
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 March 2014

Stayed here for 2 nights during recent trip to Belgrade. My room ticked all the boxes: room was great size, was clean and comfortable, had all the amenities I needed, fantastic walk in shower, nice sitting area. The hotel also ticked the right boxes with good service (reception staff on arrival were really friendly and pleasant), good breakfast and use of the hotel gym, pool, sauna etc.
The hotel is a 5-10 minute walk to the Parliament building and 25 minutes walk to the bohemian district where we dined both night. Easy to walk around.
Hotel on a main road but no traffic noice in hotel room. Would I stay there again? Yes!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Java55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 13 March 2014
Dear Valued Guest,

Thank you for taking time to write a review regarding your stay with us and please accept warm greetings from all of us here at Hotel Metropol Palace, Belgrade.

We are delighted you have been treated with utmost care by our attentive employees and that you have given Metropol Palace such high marks for the comfortable accommodation, breakfast selection, Spa facilities and convenient central location.

Likewise, we will pass on your kind words to all employees who made your stay a thoroughly pleasant experience you wish to repeat.

We look forward to having you stay with us again at Metropol Palace Belgrade.

Sincerely,

Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antalya, Turkey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 February 2014

Dear Managment of Metropol Palace
We're staying at your hotel in room 140.Thank you for a lovely dinner and thanks NIKOLA PEJIN is very good staff. Reception was very friendly.
Thanks for all hotel team

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Akin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 14 March 2014
Dear Valued Guest,

Warm greetings from all of us here at Metropol Palace Belgrade, A Luxury Collection Hotel.
We all thank you for your appreciation of our team effort to make your stay a truly memorable experience and your kind words have been shared with Mr. Nikola Pejin.

Rest assured that we look forward to welcoming you again, hopefully in the very near future.

Sincerely,
Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Langenzersdorf, Austria
Level Contributor
250 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 26 February 2014

I visited this hotel on a business trip.
It it definitely one of the premier hotels in Belgrade, but it doesn't fulfill expectations.
I was in a suite - very large, but you could see how old and used all the furniture is. And the design is quite old fashioned.
Most of all the room wasn't cleaned well - there was dust on all the furniture.
Breakfast was ok, but nothing special.

So not really worth the price.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reise21at
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 27 February 2014
Dear Valued Guest,

Thank you for your time and review of your recent stay at Metropol Palace, A Luxury Collection Hotel. We genuinely value our guests’ comments and regret when their expectations are not fully met.

The issues raised are certainly not reflective of the usual standards of our hotel and your concerns are being addressed with the heads of relevant departments for immediate action and we will make sure special attention is paid to the overall cleanliness and good housekeeping practices.

May I take this opportunity to assure you that our hotel always seeks to maintain the very highest standards of quality and service and it is our sincere hope that your recent experience will not deter you from visiting Metropol Palace Hotel again in the future.

Kind Regards,

Marili Drandaki

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ljubljana, Slovenia
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 February 2014

Excellent service, friendly and very well behaved personnel, everybody showing the pride in what he/she does and meeting every single need of guest wittt a lot of professionalism. Spacious rooms, high quality of furniture. Breakfast has been more and more delicious every time we have stayed, with many unusual dishes. Good value for price. Don't be afraid to come with kids, they (and relaxed parents as well) feel very welcome, also in the Spa area. It radiates real spirit of Belgrade at every corner.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dvorjanka1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 27 February 2014
Dear valued guest,

Thank you for your time taken to write such positive comments regarding your stay with us and to extend warm greetings from all of us here at the Hotel Metropol Palace Belgrade.

Your positive comments will stimulate our employees to maintain the excellent quality of dedicated and professional service. We are pleased the breakfast selection was satisfactory and that you enjoyed it with your children.

Metropol Palace underwent extensive refurbishment in 2012 and we are happy to learn the rooms, furnishings and SPA receive such positive reviews, we are a proud member of A Luxury Collection brand of Starwood Hotels and do our outmost to anticipate and exceed our guests expectations.

One more time thank you for your high appreciation and rest assured that we look forward to welcoming you again, hopefully in the very near future.

Sincerely,

Marili Drandaki

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Metropol Palace, A Luxury Collection Hotel

Property: Metropol Palace, A Luxury Collection Hotel
Address: Bulevar Kralja Aleksandra 69, Belgrade 11000, Serbia
Region: Serbia > Belgrade
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Belgrade
#5 Luxury Hotel in Belgrade
Price Range (Based on Average Rates): £
Hotel Class:5 star — Metropol Palace, A Luxury Collection Hotel 5*
Number of rooms: 139
Official Description (provided by the hotel):
This stunning Starwood, Luxury Collection hotel is located in the very center of the city. With its park surroundings, exceptional accommodation and impeccable service, the Metropol Palace offers you an unforgettable Belgrade experience. In addition to the exciting location and luxurious accommodation, guests can also enjoy its numerous amenities, from the peaceful privacy of the Spa & Wellness area, to an exceptional dinner in one of the hotel restaurants. The hotel’s preserved historical heritage effortlessly combines its elegance with the freshness of modern details, resulting in a refined and relaxed atmosphere. This has always been the trademark of Metropol Palace and the reason for the hotel’s famous clientele. ... more   less 
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Also Known As:
Metropol Palace Belgrade
Metropol Palace Hotel Belgrade

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