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“Modern and tasteful”

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Metropol Palace, A Luxury Collection Hotel
Ranked #9 of 84 Hotels in Belgrade
Certificate of Excellence
Melbourne, Australia
Level Contributor
98 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Modern and tasteful”
Reviewed 25 May 2014 via mobile

This hotel is as expected for a Starwood Luxury Collection hotel. Rooms are modern, spacious and comfortable, and finish and attention to detail are as expected.

Location is good, although I would probably prefer it closer to the main mall area. Nevertheless, it's only a short walk away through beautiful parklands. The setting next to a park and close to St. Mark's church is beautiful and I would encourage anyone with some free time to take a relaxing stroll and enjoy the surroundings.

Stayed April 2014, travelled as a couple
Helpful?
Thank traveltim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 28 May 2014
Dear Valued Guest,

Greetings from Metropol Palace Belgrade, A Luxury Collection hotel.

Thank you for your time and review, we are pleased you enjoyed the accommodation and that you appreciate the beautiful details and the interior. Also, we are sure other travelers will find your description of the hotel location useful when planning their stay in Belgrade.

If your stay at Metropol Palace brought new appreciation of the Luxury Collection brand we are very proud and look forward to having you stay with us again.

Sincerely,
Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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856 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (125)
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PA
Level Contributor
239 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 21 May 2014

I've stayed in a lot of real 5 star hotels and this one is not. There were many lights burned out all over the hotel. The air conditioning did not work in our room and we complained to no avail, so we had to sleep with open windows. They did send a guy up to check the air conditioning but he was useless and the issue was never resolved.
The bathroom was small and the counter space was very limited. There was no hook on the door or anywhere else in the bathroom, so no place to put one's bathrobe and towel, except for the towel warmer which then exposed your robe and towels to the shower.
There were insufficient hangars in the closet. We did not get turn down service on either night.
The location is excellent. The breakfast was very good and the service in the restaurant was attentive and competent.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wandaMPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 26 May 2014
Dear Valued Guest,

Warm greetings from Metropol Palace, A Luxury Collection Hotel Belgrade.

Thank you for your review and time taken to point out to certain issues we are tackling and for your kinds words of praise for our attentive staff and their dedicated service worthy of a Luxury Collection property.

We are pleased you found the hotel location excellent and that the breakfast selection was to your liking. As for the guest room layout, such is the design of the rooms and we regret you found it lacking.

We look forward to having you stay with us at Metropol Palace next time travel brings you to Belgrade.

Sincerely,
Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 16 May 2014

We were presented with a luxurious and comfortable suite. Bed was comfortable as one would expect from a 4-5 star facility. The breakfast buffet was limited as others have commented on.... no omelette station, no smoked salmon platter.

What we loved most about this hotel was the staff... excellent and friendly service from the bell staff, an excellent concierge (Alexandra) who gave great advice and directions, both for seeing the sights and for dinner reservations. Also great help from the front desk staff, with special recognition due to Biljana and Luka for great advice and assistance. The hotel is well located... we had no trouble walking from the hotel towards the older section of the city, the main pedestrian mall and the Belgrade fortress area.

Did not use the spa facilities or the pool.

Room Tip: Rooms overlooking the city park behind the hotel, and if the price is right, upgrade to a suite.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertS975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 20 May 2014
Dear Valued Guest,

Greetings from the team at Metropol Palace, A Luxury Collection Hotel in Belgrade.

Thank you for your review, we are pleased you were satisfied with the accommodation in the suite and with our employees trained to provide top notch service worthy of a Luxury Collection property. Rest assured we have shared your kind words with our employees at the front desk, concierge and bell desk who are responsible for making your stay an unforgettable experience.

As for the breakfast selection you brought to our attention, we continue to strive to make improvements and we hope that at your next visit you will give us the opportunity to exceed your expectations.

Likewise, next time travel brings you to Belgrade and Metropol Palace, we hope you will find time to experience the ultimate relaxing time at our SPA and try one of our signature treatments and the pool.


Sincerely,
Marili Drandaki
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cannes, France
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 May 2014

Good rooms although not very big. Absolutely fabulous Spa, with one of the biggest hotel swimming pools in Europe. Kind, polite helpful staff. The only thing I did not like was the breakfast. In Serbia where one eats so good it must be improved.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EugeneSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 16 May 2014
Dear Valued Guest,

Greetings from Metropol Palace, A Luxury Collection Hotel Belgrade.

Thank you for your time and kind review, we are always pleased when our guests enjoy the accommodation and the SPA facilities. Rest assured we will share your words of praise with all our dedicated employees who made your stay a memorable experience.

As for the concerns you brought to our attention regarding breakfast selection, please know that we are taking steps to make improvements and to ensure breakfast becomes another reason you will remember your stay at Metropol Palace with fondness.

We look forward to having you stay with us at Metropol Palace and exceeding your expectations next time travel brings you to Belgrade.

Sincerely,
Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 May 2014 via mobile

I stayed with my family for 5 days during a business conference. The hotel is well placed near city center and has a nice swiming pool and SPA.
The rooms are nice, but the wind was blowing inside through the balcony doors.
The restaurant has a good service, but the food was raw on every meal.
I paid 25 Eur per day for valet parking and during the last night someone stole everything from my car that was not on sight. After 5 hours of explaining in hotel lobby the security guy advise me never to let expensive things in the car. After this the hotel management lied that they watch the video recordings but did not find anything wrong, lied that I get my car out many times, but when I send them the car GPS tracking system itinerary, proving that is not true, they never answer back.
I'm very disapointed regarding the way METROPOL HOTEL investigate the incident.
I'll never stay on this hotel and neighter my friends!

Stayed April 2014, travelled on business
Helpful?
8 Thank Andrei O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 12 May 2014
Dear Valued Guest,

We are truly sorry that you had experienced the unpleasant event on your trip and we are at your disposal to continue our direct communication . Once again we would like to ensure you that we are giving our utmost in assisting you with all possible means.


Kind Regards,
Marili Drandaki
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamworth, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 April 2014

An excellent hotel all round. Staff were friendly, helpful and all spoke good English. The front desk staff provided recommendations for local restaurants and we went to a couple of them, in particular the Smokvica cafe / restaurant nearby which was fantastic and well worth the 10 min walk for tasty breakfasts. Hotel decor is very high quality from the lobby through to the room. Very comfortable lounge area on the ground floor and internet PC for checking-in flights. The Lime Group spa on lower ground floor is truly amazing and all included for guests with very large gym packed full of brand new equipment with personal trainers on hand and a separate room for stretching. We tried the spa and were very pleased with the professional and excellent treatments - at an extra cost of course - my wife had an all morning 'Dream' session with full body massage and skin tone treatment. I had an all over therapeutic muscle treatment which, whilst not enjoyable (ouch) was very effective. Our room was lovely with very comfy bed and pillows and large bathroom with walk-in shower. Good wifi in all areas. Highly recommended hotel and a short walk into old Belgrade (10 mins)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank simonhep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 29 April 2014
Dear Valued Guest,

Warm Greetings from Metropol Palace, A Luxury Collection hotel.

It gives us great satisfaction to learn that your stay with us has been a wonderful experience and that you were treated with utmost care and attentiveness by all employees.

Luxury Collection hotels pride themselves on providing the very best service and we thank you for giving a detailed review of location, accommodation, concierge advice and Spa facilities that other fellow travelers will find practical when choosing accommodation in Belgrade.

We hope travel will bring you to Belgrade again in the near future, and we look forward to exceeding your expectations while keeping alive the well-established tradition of excellence at Metropol Palace.

Sincerely,
Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 April 2014

Good location, walkable to the center of Belgrade. This 50's tower block was extensively refurbished in June 2012 and they have done a great job!

Had a Junior Suite which was good, except for the lights which took some working out in their use.

Breakfast was OK, for a 5 star I do expect a little more, but was adequate, somewhat slow in clearing tables. Had dinner one night sat in the bar, as the restaurant was empty, with good food.

Spa was nice, with a good sized swimming pool, and as an SPG Platinum Member received a free 30 minute massage.

The Executive Lounge was underwhelming and was being used by Ethiad/Air Serbia crew who were far too loud and not what one expects in an Executive Lounge.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarbicanLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marili D, Director of Operations at Metropol Palace, A Luxury Collection Hotel, responded to this review, 29 April 2014
Dear Valued Guest,

Warm greetings from Metropol Palace Belgrade, A Luxury Collection hotel.

Thank you for your time taken to write the review that other travelers will find useful. We are pleased you found the hotel location, accommodation and lobby pleasant and enjoyable and that dinner met your expectations of a delicious meal.

As for the concerns you kindly brought to our attention regarding service and breakfast selection, please know that we are taking corrective steps to make improvements and to ensure service is always speedy and seamless.

We are proud of our state of the art Spa & Fitness and glad you enjoyed your complimentary massage as SPG Platinum member. We look forward to having you stay with us at Metropol Palace next time travel brings you to Belgrade.

Sincerely,
Marili Drandaki
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Metropol Palace, A Luxury Collection Hotel

Property: Metropol Palace, A Luxury Collection Hotel
Address: Bulevar Kralja Aleksandra 69, Belgrade 11000, Serbia
Region: Serbia > Belgrade
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Belgrade
#7 Luxury Hotel in Belgrade
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Metropol Palace, A Luxury Collection Hotel 5*
Number of rooms: 139
Official Description (provided by the hotel):
This stunning Starwood, Luxury Collection hotel is located in the very center of the city. With its park surroundings, exceptional accommodation and impeccable service, the Metropol Palace offers you an unforgettable Belgrade experience. In addition to the exciting location and luxurious accommodation, guests can also enjoy its numerous amenities, from the peaceful privacy of the Spa & Wellness area, to an exceptional dinner in one of the hotel restaurants. The hotel’s preserved historical heritage effortlessly combines its elegance with the freshness of modern details, resulting in a refined and relaxed atmosphere. This has always been the trademark of Metropol Palace and the reason for the hotel’s famous clientele. ... more   less 
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Also Known As:
Metropol Palace Belgrade
Metropol Palace Hotel Belgrade

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