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Traveller rating
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Reviewed 23 April 2019

We enjoyed the hotel very much.15 minutes walk to Knez Michalova with lots of shops along the street opposite the hotel.the room was very good, yet the heating was too warm and hard to control.The service team respond very quickly to meet requests you may have.opposite the hotel there is a very good bakery open 24/7.The breakfast was really rich and fantastic.for smokers there is an inner smoking area near the bar on the ground floor open till 1 a.m..About 7 minutes by foot from the hotel there is a nice open air markets with food, clothing etc.The biggest asset is the staff. The concierge Marco Majstorouic helped us a lot in booking restaurants or taxis. The other 2 concierges, Nemanja(hope I am not wrong with his name )and a lady were great too..The 2 bell boys name Marco were great too.No doubt I will return to this lovely hotel.

Room tip: try a room facing the park
Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank avi s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded 8 May 2019

Dear Avi S,

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our Concierges and bell boys that they made an impact during your stay. We hope to welcome you back to the hotel soon!

Sincerely,
Nikos Stergiopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2019

Everything was perfect. All the staff was very polite and helpfull, The room was spacious and very clean, with a nice city view. Although the hotel was full there was no noise at all!!! The spa and the location also add value. And the coctails at the top floor bar were excellent. I will definitelly visit it again!!!

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank ΑΝΝΑ Σ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded 8 May 2019

Dear Anna-Samp,


Thank you very much for sharing with us an other travellers your experience. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area gain soon, don't hesitate to call us.

Sincerely,
Nikos Stergiopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2019

Was a great experience and value for the dollar! Will definitely stay here again if/when in Belgrade! If you have time for the spa- take advantage of the facility. Staff was great as well! Pleasantly surprised on what a great experience it was!

Date of stay: November 2018
Thank Theresa F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded 8 May 2019

Dear Theresa F,

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Sincerely,
Nikos Stergiopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2019 via mobile

We all had a wonderful stay at the hotel. The staff were so friendly ...fast check in. We got our rooms earlier. The waiters were also very friendly at breakfast. Breakfast had a huge selection of foods. A wonderful experience.

Date of stay: April 2019
Trip type: Travelled with friends
4  Thank VickyV073
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded 8 May 2019

Dear VickyV073,

Thank you for your time and your kind review of Metropol Palace, a Luxury Collection Hotel

I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

Kind regards,
Nikos Stergiopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2019 via mobile

Im traveling a lot to many destinations. for me, the number one thing that makes the difference between a meddiocre hotel (at best) and a first class hotel is the service. for a cellebration of a special occasion i believed that booking a stay at a merriot branch hotel would be a first class experince - but I was wrong. As i sent inquires for about 3 different 5 star hotels about my booking request in serbia - all got back for me asap with an offer (including hyatt and saint nine), but as i sent emails, facebook, tripadvisoer messages to this merriot hotel - no response was granted. I have no words to descrive this kind of service, but for sure i know this is not a service giving by 5 stars hotels. i will trave to serbia, but i will get my true 5 star hotel experince in a real 5 star hotel, which your's isn't. thank you, for your kind and welcoming service.

Date of stay: April 2019
Trip type: Travelled with family
Thank 74jenian
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded 15 April 2019

Dear 74jenian,

Thank you very much for your review. Please know that we always welcome constructive advice from our guests and it is not in our standard to behave in that kind of manners. Thank you for bringing this to our attention. As a result, please allow us some time to look into this matter further. We always seeks to maintain the very highest standards of quality, so please accept my sincere apology with hope that your recent experience will not deter you from visiting us when you are next in Belgrade.

Sincerely,
Nikos Stergiopoulos
General Manager

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