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“Place where guest is only a number”

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ibis Kiev City Center
Ranked #13 of 111 Hotels in Kiev
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Place where guest is only a number”
Reviewed 21 February 2014

I planed to travel to this hotel on 1.3.2014 but due to civil unrest and factors widely familiar to all i been advised to cancel my trip. Hotel accepted cancellation of my reservation but they charged my credit card for full amount of stay. Now i don't have a room that was scheduled for near future nor the money. I tried to contact hotel directly but they didn't find time or will to reply back on my emails. As a hospitality worker with a diverse working experience in major hotel chains all around the europe, I have to say that here customers is only a number to rip off.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nina S, Quality manager at ibis Kiev City Center, responded to this review, 13 March 2014
Dear Guest,

First of all let me thank you for your comment regarding experience with our hotel. Please accept our sincere apologie sfor all the inconveniences and unpleasant situations. We traet very seriously the level of services we provide to our guests that is why I can assume that probably your reservation was made at the rate that is non-refundable and non-modifiable. That is why your credit card has been charged. But if you still have any further questions please contact hotel directly and I am sure taht we will be able to find a solution that will satisfy you.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (103)
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London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2014

Centrally located. Clean and simple rooms which were warm in winter. Staff all very friendly with good English. The only notable item missing from the room for me was a safe. Wi-fi worked well. Two cash machines in the hotel reception area was a welcome bonus

Room Tip: Don't expect good views from the rooms
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Douglas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nina S, Quality manager at ibis Kiev City Center, responded to this review, 13 March 2014
Dear Guest,

Thank you very much for your nice words regarding your experience with ibis Kiev City Center hotel. I will share your positive feedback with our team. It will serve an encouragement for them.
As well I would like to inform you that sfae boxes are availble at reception 24/7.

Looking forward to welcome you again at our hotel.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 January 2014

Ibis has its standard minimal and efficient setup in the rooms: all furniture is basic, no amenities except environment-friendly shampoo/shower gel in dispensers in the bathroom. But the hotel is new, windows are well isolated and inside it's warm in winter. Powerful wifi connection works very well everywhere. Staff in the reception is cheerful, helpful and incredibly quick. The hotel has a fantastic restaurant if you do not have the time to go outside: few standard and customizable menus, but all food is delicious and service is fast. Breakfast is rich as well. Metro station is 10 min. walk from the hotel.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nina S, Quality manager at ibis Kiev City Center, responded to this review, 13 March 2014
Dear Guest,

We very much appreciate your feedback regarding your stay at the Ibis Kiev City Center. It is always a pleasure to receive positive feedback.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Thank you again for sharing your experience and we hope your next visit will be more pleasant than the previous one.

We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Moscow City, Russia
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 January 2014 via mobile

It is a nice new hotel not far from the city center. There's a metro nearby, that will take you to Kreshatik in 10 minutes, or you can also walk.
Hotel is new, all the furniture is in a good quality, everything is very clean.
Service is also good and friendly, reception is always ready to help.
Wi-Fi is available in all the rooms (actually, in Kiev Wi-Fi is never a problem, almost every place has one).
Plus, we really liket their environmental initiatives - there's a box for old batteries, they plant trees for every 5 reused towels etc.
I definitely recommend staying there!

Stayed January 2014, travelled as a couple
Helpful?
Thank Arina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minsk, Belarus
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 December 2013

+ nice location
+ clean
+ breakfast is good

- They haven't put even a bottle of water to a room. They may do this for $100 per night in tiny room. I checked in near midnight and was not happy to figure out that I must go to a bar just to find some water
- No minibar in a room
- small rooms
- No normal soap and shampoo (once again we are talking of a $100 per night), and "universal soaping liquid" instead. Needless to say it's usefull

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anotherpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nina S, Quality manager at ibis Kiev City Center, responded to this review, 13 March 2014
Dear Guest,

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint-Maur-des-Fosses, France
Level 6 Contributor
289 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 21 December 2013

Of course not the best hotel in KIEV but very convenient and near from the city center !
good choice in middle class hotel for business and short stay in KIEV ; food vrey medium but good and smily service !

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Xavier R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nina S, Quality manager at ibis Kiev City Center, responded to this review, 13 March 2014
Dear guest,

We appreciate very much your review concerning your stay at ibis Kiev City Center.
At ibis we strive to provide an excellent level of services to all of our guests; and feedback which we receive, help us to ensure that guests feel welcome.
Thank you very much again. We will be happy to welcome you in the nearest future
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Kiev City Center

Property: ibis Kiev City Center
Address: Shevchenka Tarasa bulv. 25, Kiev 01032, Ukraine
Region: Ukraine > Kiev
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 111 Hotels in Kiev
Price Range (Based on Average Rates): £
Hotel Class:3 star — ibis Kiev City Center 3*
Number of rooms: 212
Official Description (provided by the hotel):
ibis Kiev City Center hotel was open in August 2011. It is located in the center of Kiev, close to Khreschatik street, main shopping and historic avenue from where you can get easily to: St. Vladimir Cathedral, St. Sofia's Cathedral, Dnieper River view, National Circus and other points of interest. Nearest metro stations: Univesitet, Vokzalnaya.The hotel features 212 new generation Ibis rooms with air conditioning, flat-screen TV, satellite, free Wi-Fi internet connection. Bar is opened 24/7 for snacks and ibis Kitchen restaurant works till 23:00. ... more   less 
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