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“Dignified but overpriced hotel in the old center of Kiev” 4 of 5 bubbles
Review of Fairmont Grand Hotel Kyiv

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Fairmont Grand Hotel Kyiv
Ranked #4 of 115 Hotels in Kiev
Certificate of Excellence
Kiev, Ukraine
Level Contributor
72 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Dignified but overpriced hotel in the old center of Kiev”
4 of 5 bubbles Reviewed 21 December 2012

This large hotel is situated in the heart of old Kiev, right on the river bank. All major attractions within walking distance of it.
What is a little disappointing is that no pool at all (for 5 stars is nonsense) Non standard configuration of the hotel rooms and high prices.
The rooms are beautiful, especially the executive level and above.
Expensive furniture and fabrics, professional SPA cosmetics, marble bathrooms.
Loved the restaurant with an atrium and many conference rooms for different activities & events.
The cuisine in the atrium restaurant is good, well-known chefs come here from other Fairmonts and Raffles hotels from Paris etc.

Good but expensive hotel, not just for Kiev, but for the rest of Europe also.

  • Stayed September 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Vladislav K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 26 December 2012
Dear Vladislav K,

Greetings from Fairmont Grand Hotel Kyiv!

On behalf of the whole team, I would like to thank you for the wonderful comments.

Feedback is always a source of motivation for our employees and we are very thankful that you have shared your positive experience. The whole team will be very proud to read such feedback.

We are all looking forward to welcome you back to your new home away from home in the city of Kyiv.

Best regards,


Fabien Gastinel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

482 reviews from our community

Traveller rating
    377
    80
    17
    3
    5
See reviews for
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Zurich
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 December 2012

I travel about 30 times per year for business and pleasure, and this hotel is by far one of my favorite. The location is great, the hotel is gorgeous and the staff by far the best I have encountered in the Ukraine. I stayed on the Gold Floor for this visit and enjoyed the delicious breakfast and attentive staff who made me feel like a valued guest and remembered my name every time. Here you can feel like "a regular" on your first visit!

Most important for business travelers: the beds are comfortable, the wifi is reliable, and the drivers are excellent and transfers are reasonably priced. Hands-down the best place to stay in Kiev.

Room Tip: I think city view rooms are a little bit quieter.
See more room tips
  • Stayed December 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Holly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 26 December 2012
Dear Holly K,

Greetings from Fairmont Grand Hotel Kyiv!

Thank you for posting your review on the Trip Advisor e-community.

I am sure the whole team will be delighted to see such a great comment, specially about Fairmont Gold.

We all do take pride in exceeding our guests expectations and turning moments into memories and we are glad to see that you have trully enjoyed your stay with us.

We are all looking forward to welcome you back in Kyiv soon.

Best regards,


Fabien Gastinel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastern Finland, Finland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 December 2012

Nothing bad to say about this hotel.
Absolutely amazing hotel, built in an old Library.
Big and clean rooms, delicious breakfast. Even though bit far from city center, it's easy to get the funicular up to the hill and walk to city center.

  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KaroliinaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 26 December 2012
Dear Karolina P,

Greetings from Fairmont Grand Hotel Kyiv!

Thank you for posting your review on the Trip Advisor e-community.

On behalf of the whole team, I would like to thank you for the comments.

Your comments have been shared with all our colleagues and we are all looking forward to welcome you back in Kyiv soon.

Best regards,


Fabien Gastinel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 November 2012

Theres few good remarkable top notch hotels in Kiev and so far I've tried them all, but none of them has been like Fairmont, Even though its brand new and theres still things going on around it, the Hotel itself is perfect, comfortable and gorgeous. Rooms are very spacious and the bathrooms are massive which makes it perfect. Room Service is great and efficient. But one of the most remarkable things for me was the staff, specially the Reception. Efficient, kind and capable people to make sure you have a great experience in the Hotel.

Room Tip: Any room in this hotel is good enough.
See more room tips
  • Stayed November 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank normsd13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 28 November 2012
Dear Normsd13,

Greetings from Fairmont Grand Hotel Kyiv!

On behalf of the whole team, I would like to thank you for the wonderful comments.

Feedback is always a source of motivation for our employees and we are very thankful that you have shared your positive experience. The whole team will be very proud to read such feedback.

We are all looking forward to welcome you back to your new home away from home in the city of Kyiv.

Best regards,


Fabien Gastinel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 26 November 2012

The Fairmont in Kiev is a really lovely hotel. It is brand new and the rooms are warm and spacious. The staff are trying so hard and they are friendly and welcoming. My only complaint about this hotel is that the breakfast is served in the restaurant and it allows smoking at one end of the room. There is no barrier between smoking and non smoking and I simply couldnt finish two of my evening meals up there because the smell was so bad. It is a shame that this new hotel has not taken the time to become more modern in its views of healthy eating and ban smoking near food. It is a real shame as everything else about this hotel was great. The staff in particular are very pleasant.

  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 28 November 2012
Dear Melanie B,

Greetings from Fairmont Grand Hotel Kyiv!

Thank you for posting your review on the Trip Advisor e-community.

On behalf of the whole team, I would like to thank you for the comments. We have indeed taken note of your comments about the smoking in restaurants and as of next month we will have a new law implemented in Ukraine where smoking will be very limited.

Your comments have been shared with the whole team.

We are all looking forward to welcome you back tin Kyiv soon.

Best regards,


Fabien Gastinel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 25 November 2012

My wife and me spent one night in Fairmont Kyiv in July, a couple of months after the opening, we and were slightly disappointed.

Not because we experienced huge problems, but because of the many small but irritating things that was so unexpected to find in in a Fairmont hotel.

Some examples: The bed was noisy. Only one of 2 towels in the bathroom was changed (both where on the floor). Slippers were missing and so were the small bottles of shampoo and bath foam. We had to call to the reception to get it. The hotel advertises with ice machines in the corridors, but they didn’t have. We needed to call for this as well.

The shower room in the bathroom we had seemed to have a construction error, since it a lot of water where flowing out on the floor when we showered. The water had also a strange smell.

The elevators where noisy and they were shaking quite a lot. Not what we expected from a brand new hotel.

If we were staying in a normal hotel in Kyiv we wouldn’t care about most of these things, but in a 5 star hotel like Fairmont we expect better!

Still we give the hotel the rating “Very good”. Next time we expect everything to be perfect and we look forward to give the rating “Excellent”.

  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Arrow79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 28 November 2012
Dear Arrow79,

Greetings from Fairmont Grand Hotel Kyiv!

On behalf of the whole team, I would like to thank you for the constructive comments. We are glad to see that you have enjoyed your stay and also taken note about the incidents you have faced.

Please rest assured that these are not our standards and it has been shared with concerned departments. This should not have happened and I would like to trully apologize for it.

We will all make sure that your next stay will be perfect and memorable.

I would be personally pleased to assist you in making your booking next time and as well meeting you.

Warm Regards

Fabien Gastinel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oberhausen, Germany
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 23 November 2012

...it was again great to stay at the Fairmont Hotel. We get an nice corner room, which is really lovely. Also small details, like some welcome amenities for our welcome was there, even I just booked 2 hours before we arrived. The bed the pillows and the sheets are wonderful! It is definitely the address to stay in Kiev!

Room Tip: Corner Room
See more room tips
  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank HerrNiehoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 28 November 2012
Dear HerrNiehoff,

Greetings from Fairmont Grand Hotel Kyiv!

The whole team is delighted to see your comments, thank you very much for posting on the trip advisor e-community.

Feedback is always appreciated and keep us motivated to create unique experiences for our guests.

We are all looking forward to welcome you back to your new home away from home in the city of Kyiv.

Best regards,


Fabien Gastinel
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Grand Hotel Kyiv

Property: Fairmont Grand Hotel Kyiv
Address: 1 Naberezhno-Khreshchatytska Street, Kiev 04070 , Ukraine
Region: Ukraine > Kiev
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 115 Hotels in Kiev
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Fairmont Grand Hotel Kyiv 5*
Number of rooms: 258
Official Description (provided by the hotel):
The five-star Fairmont Grand Hotel Kyiv is located in the heart of the city’s historic Podil district, where every turn reveals unrivalled views of the Dnipro River, the golden domes of surrounding cathedrals, and countless world-famous architectural landmarks. The hotel features 258 guest rooms, each exceeding 42m2. Hotel also features a restaurant, a lobby champagne bar, a fitness room, swimming pool, spa zone, and the underground parking. There are 12 rooms for conference services at the hotel, from 20 m² up to 460 m², including a luxurious Atrium and the biggest in the city ballroom for grand events. Guest room amenities and features• Air-conditioning with individualclimate control• Pillow-top mattresses, 300-thread-countlinens, down-filled pillows and duvets• Plush bathrobes• Exclusive Le Labo Rose 31 bathroom amenities• 42" LCD HDTV with media-connectivity panel• On-demand video system• High-speed Internet (including wireless)• Desk and telephone with voice mail• Laptop safe• Сoffee maker, kettle and refreshment centre• Hair-dryer• Garment bags ... more   less 
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