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“Best hotel in kiev”

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Fairmont Grand Hotel Kyiv
Ranked #5 of 111 Hotels in Kiev
Certificate of Excellence
Dubai
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Best hotel in kiev”
Reviewed 24 June 2014

In this hotel I found all comfort ,hospitality & high service.
Plus great location
Staff trying their best to make guest feel like home.
My recommendation to all to choice this hotel & will be satisfy.


  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Aliraqi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 26 June 2014
Dear Aliraqi,
Thank you for taking your time and sharing your opinion about Fairmont Grand Hotel Kyiv! All of the staff are very happy to hear you enjoyed your stay. We are looking forward to welcoming you to the hotel again!
Best regards,
Sales and Marketing team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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514 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
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  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
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  • Turkish first
  • Any
English first
Toronto, Canada
Level 6 Contributor
101 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 14 June 2014

I stayed at the Fairmont Grand in Kyiv for 5 nights in a room with a king bed and views of the river. In short, the room was fit for royalty. The bed was extremely comfortable and plush. There was ample room to put away your belongings, hang up clothes and a safe for your valuables. The bathroom was divine! Large bathtub, separate rainfall shower and separate toilet. It was sometimes hard to leave our room at all.

The location of the hotel is very good, facing the river and adjacent from the funicular. There are many places to eat and shop nearby - I highly recommend Puzata Hata (10 minute walk from hotel) for anyone looking to try authentic Ukrainian fast food.

The staff were friendly, helpful and attentive. The doorman Sergei, was always very friendly and spoke immeceable English to us. The concierge team were always helpful and even arranged a private taxi to pick us up from the train station in Lviv upon our departure. We were granted a late checkout free of charge.

I used the private car service for a pickup at the airport and a drop off at the train station, on both accounts the service was quick and reliable. I did not eat at the hotel so I cannot comment on the food. The pool was under construction when I visited the hotel and unfortunately, I cannot comment on that either.

I would definitely recommend this hotel to anyone who has the pleasure of visiting Kiev. You will not find anything better!

Room Tip: Higher floors have better views
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ExploreWithMaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 11 July 2014
Dear Maya M,

Thank you very much for your profound insight into the hotel and nearby area! Indeed the area around is very live offering different entertainment and food. And the hotel, we also believe so, can be named the best in Ukraine. Thank you so much for this high rank! We have taken your comment to Sergei. All he, and staff, are making all possible our guests feel comfortable at the hotel while receiving the top-notch service. The good news is that the pool is already operational and it is a very nice pool in the spa which offers comfy lounge area. We invite you to enjoy it next time you visit us.
Thank you once again and we are looking forward to welcoming you again in Kiev sometime soon!

Best regards,
Sales and Marketing team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level 5 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 13 June 2014

I was fortunate enough to visit the Fairmont Grand on my trip to Kiev in April. I was arriving from Warsaw and the hotel was happy to arrange an airport transfer me. The man was waiting and carried my girlfriends luggage all the way to the car.

When we arrived at the hotel we were greeted by reception staff who spoke impeccable English. When we reached the room there was a plate of snacks waiting on our bed. We had a room facing the river and although construction was taking place across the street it was quite a nice view. The bridge lights up at night and it's very peaceful to spend some time looking out the window.

The room was very spacious and there was a large amount of storage space. The bed was very comfortable and a pillow menu was available. There was an enormous marble bathroom with a large bathtub and separate rooms for the shower and toilet. Very bright and clean. The wifi was incredibly fast and easy to gain access to.

We didn't eat at the hotel so I am unable to comment on that. The hotel is located in a great area in the lower part of the city. The funicular is 2 minutes away and there are plenty of bars and restaurants located within 10 minutes walk.

The staff were very helpful and always polite. One of the reception even arranged a cab to pick us up in the train station in Lviv which saved us the trouble of having to figure it out ourselves. One of the staff, while in the elevator with us, asked us about our trip and suggested some places to visit when we were in Lviv.

One of the best aspects of the Fairmont Grand is the doorman Sergei. We met him on our first day and I spent at least 30 minutes every day speaking with him. He gave us incredible information on where to eat and places to visit in the city. His english was amazing and he provided a truly local insight into the culture and lifestyle of Ukraine. On my next visit to Kiev I will go out of my way to visit him and say hello - he is an amazing human being.

My stay at the Fairmont Grand was perfect. There were no problems I experienced throughout the entire stay. If you're visiting Kiev this hotel should be considered as it is one of the best accommodations in all of the city.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dario P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 11 July 2014
Dear Dario P,

Thank you for sharing your thoughts about Fairmont Grand Hotel Kyiv and giving it a high grade!
It is great to hear that your liked every aspect of your stay, and moreover you had a chance to visit another city. We hope you liked the western part of Ukraine as well.
Meanwhile Sergei is sending greetings.
We all hope to see you as our guest sometime soon!

Best regards,
Sales and Marketing team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level 6 Contributor
424 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 7 June 2014

I have stayed at this location on many occasions. in the past, I have been frustrated by service related issues and construction. They finally has a pool so there is progress!!! Fitness center is tiny and I would run, not walk from the pirates in the spa. They sold a 19 years old an anti-aging treatment. PIRATES! Arrrrrggghhh. Breakfast is awesome but very expensive. Considering all issues..price, quality, location, the Fairmont is one of the two best options in Kiev (11 Mirrors being the other). Never stayed at the Omni and the hyatt is over priced and in need of an update and I have had nothing but bad experiences there (service related).

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 11 July 2014
Dear Deigs,

Thank you for leaving your comments about Fairmont Grand Hotel Kyiv on TripAdvisor!
We highly value guests’ reviews. Thank you for sharing your positive experience with the hotel, and we are glad to be your one of the preferred options for stay in Kiev.
We also hope you will have a chance to enjoy our renovated fitness area and a spa pool next time you visit us.

Best regards,
Sales and Marketing team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 June 2014

well..where can i start,we had a rocky flight,when we landed we was picked up taken to the Hotel,as we pulled up the place was lit up and look like a palace ,we went into the hotel and it was amazing ,the staff was straight to help,we checked in taken to are room,the the room was spotless,the place was amazing,we dinned in the hotel,the food was great,drinks ,everything was just perfect,we loved are stay there,and would go back anytime,Great place,a must

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nigel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 6 June 2014
Dear Nigel C,
Thank you very much for leaving your comment on TripAdvisor! We are very glad you liked our services and venues. All of the staff are looking forward to seeing you again at the hotel!
Best regards,
Sales and Marketing department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schoorl, The Netherlands
Level 5 Contributor
60 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 June 2014

The hotel has a nice swimming pool that was recently opened. Friendly staff and comfortable rooms. Parking of our rental car was free of charge in the parking garage of the hotel. Many restaurants at walking distance, and the attractive center of Kiev is not far away. We booked a triple at club level; free drinks and food between 18.00 and 20.00 every day.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mark-Frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 6 June 2014
Dear Mark-Frank,
Thank you for taking time and sharing your comment with TripAdvisor community. We thank you for choosing our hotel. It is pleasing to hear that you liked the hotel and our brand new swimming pool. We hope it will be popular among guests as a lounge area. We all are looking forward to welcoming you!
Kind regards,
Sales and Marketing department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Potomac, MD
Level 5 Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 May 2014

The rooms at the Fairmont Grand are large and well furnished, as is the bathroom. Having a room with a river view makes for a scenic experience during the day and if one can see the bridge you get a light show at night. The hotel is conveniently located near (a block away) from a street filled with some good restaurants. The hotel restaurant is good with excellent service and reasonable prices, especially for the Ukranian specialties. The only negatives are that there are no tissues in the rooms and also no clocks, otherwise I would have rated the hotel as excellent.

Room Tip: Ask for an upgraded room that faces the river.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StevePotomac_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this review, 10 June 2014
Dear StevePotomac_MD,
Thank you very much for sharing your comments with TripAdvisor community and us. We are very happy you enjoyed your stay with Fairmont Grand Hotel Kyiv! Indeed the area is very lively offering food and drinks variety. And thank you for sharing your comment regarding tissues. We fully understand your concern as this is a standard amenity in rooms. Our housekeeping department took appropriate actions. Thank you and we hope to welcome you to the hotel sometime soon!
Best regards,
Sales and Marketing team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Grand Hotel Kyiv

Property: Fairmont Grand Hotel Kyiv
Address: Naberezhno-Khreschatytska vul. 1, Kiev 04070, Ukraine
Region: Ukraine > Kiev
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #5 of 111 Hotels in Kiev
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Fairmont Grand Hotel Kyiv 5*
Number of rooms: 258
Official Description (provided by the hotel):
The five-star Fairmont Grand Hotel Kyiv is located in the heart of the city’s historic Podil district, where every turn reveals unrivalled views of the Dnipro River, the golden domes of surrounding cathedrals, and countless world-famous architectural landmarks. The hotel features 258 guest rooms, each exceeding 42m2. Hotel also features a restaurant, a lobby champagne bar, a fitness room, swimming pool, spa zone, and the underground parking. There are 12 rooms for conference services at the hotel, from 20 m² up to 460 m², including a luxurious Atrium and the biggest in the city ballroom for grand events. Guest room amenities and features• Air-conditioning with individualclimate control• Pillow-top mattresses, 300-thread-countlinens, down-filled pillows and duvets• Plush bathrobes• Exclusive Le Labo Rose 31 bathroom amenities• 42" LCD HDTV with media-connectivity panel• On-demand video system• High-speed Internet (including wireless)• Desk and telephone with voice mail• Laptop safe• Сoffee maker, kettle and refreshment centre• Hair-dryer• Garment bags ... more   less 
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