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“Came back to Kiev and stayed again at Natsionalny”
Review of Natsionalny Hotel

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Natsionalny Hotel
Ranked #33 of 111 Hotels in Kiev
Certificate of Excellence
Myrtle Beach, South Carolina
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Came back to Kiev and stayed again at Natsionalny”
Reviewed 10 December 2013

We were here last year and this hotel is still excellent. Great location, good service, large quiet rooms. Staff accommodated our last minute group-size change with room changes, no problem. WiFi in rooms was excellent - but could not get wifi in restaurant. We were here during the demonstrations in November-December 2013 and this felt like a secure location, even though it was only 5 blocks from the main square. The restaurant is a great value - even our local Ukrainian friends commented favorably on the quality and price. Good base for a business or leisure trip to Kiev.

Room Tip: Splurge and get one of the junior suites if you are here for a few days. Lots of room, very comfort...
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrequentTraveller51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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78 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Aalborg, Denmark
2 reviews
Reviewed 2 November 2013

The hotel is located fairly central in Kiev. The check in session was a joke. At first they wouldn't honor the online booking we made half an hour earlier (thru a reputable online booking site), since they claimed to be full. And by the way, the front desk dragons claimed, same day reservations are not accepted after 2pm by rule. We kinda insisted (by not leaving), and after a while they did investigate a bit more, and finally found the reservations.

The hotel has the true soviet spirit (only missing hammer and sigel), and this was confirmed by my english speaking Volga-cab driver , who was very surprised that a westener like me actually stayed at Natsionalny. He said that is was mostly used by cabinet ministers, state officials etc.

Room 303 and 403 that we stayed at were nice and fairly big, had minibar, small flatscreen tv with over 50 channels including 5 in English, and several in many other foreign languages.

Breakfast was a joke. There is no buffet, but you select from a menu. It clearly cater towards local taste, but to me it consisted mostly of inedible stuff. Coffee was ok though.

Would I recommend it? Actually yes, but be prepared for a true soviet time service level!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morten9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ribeirao Preto, SP
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 October 2013

All the main important features in a hotel are there: Great facilities (very beautiful lobby, bar, restaurant area); comfortable rooms (spacious and clean rooms with good bed and pillows, good shower, 2 minibars, free water); great breakfast (breakfast à la carte very good); top location (few blocks from the subway and Independence Square with easy access all over town).

All is good but the service: In general, front desk wasn't friendly or helpful. Had problems when changing rooms with a terrible smoke smell and the front desk would only get me another room after much unnecessary fight. Worse, they refused to call me a taxi (taxi companies don´t speak English in Kiev and taxi drivers overcharge foreign 4-5 times the actual price) and said they could only call their drive that always overcharge 5-6 times... As a tip, Sky Taxi works with meter and honestly with english speakers. Just call them!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 October 2013

I shouldn't be too hard on this hotel because it was many ways excellent. The room I had was spacious, clean, tidy and well equipped. The free wifi no matter where you were in the hotel was a great feature.
The staff, although sometimes wrestling with their English, were friendly and helpful.
The only odd thing was breakfast. No buffet laid out as you would expect, and not even a menu. So the only waitress came over and said: "Would you like; tea, cornflakes, bread, coffee, milk, cheese, orange juice, omelette..." At this point I had got lost in the options so just asked for the omelette. When it came it was oddly spongy and tasted of nothing more than air.
It was all a bit Sovietesk.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MatttheOtter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myrtle Beach, South Carolina
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 November 2012

We just completed a short stay in Kiev at the Natsionalny Hotel. This hotel was easy to book on booking.com and it has turned out to be a great place. The front desk and floor staff have been helpful and pleasant. There are enough staff with English skills to make up for my lack of Ukrainian and Russian. We booked two separate rooms - a junior suite and a twin room. Both were well appointed with high-end bathrooms and good beds. The in-room Wi-Fi was very good. The hotel was immaculate. It was a good value as well - especially for a weekend stay since it seems that most of the guests are business/government visitors. This is located only a short distance outside the commercial/tourist center. That's actually a plus because there's almost no traffic noise at night. Taxi service at the hotel is excellent and it is very reasonable to get almost anywhere in Kiev for $12-25USD by taxi. It seemed that the drivers were well known at the hotel, so we felt comfortable without having to negotiate a fare. There are 2 Metro stops located about a 15 minute walk away. I'd recommend the Instytutka St. entrance to the Khreschatyk station, but the Arsenalna station is also convenient. Metro service is great and very inexpensive, but just plan a minimum of 30 minutes to get anywhere - most of it is spent on escalators - you'll see what I mean on your first trip! There are 3 grocery stores within 2 blocks of the hotel to pick up snacks, beer, wine, etc. The hotel restaurant was very reasonably priced and had excellent food - definitely give it a try. It's open all day and into the night, so it's really convenient as well. Most of the restaurants in the area serve continuously, so there's no problem getting a meal almost anytime. If you are trying to contact the hotel by email and don't get an answer just give them a call on Skype - just remember that there is a 7 hour time difference and you want to catch the day staff during the work week for arrangements or reservation questions.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrequentTraveller51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, Italy
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 August 2012

I was very positively surprised with this hotel, did not expect this high level and kind client-service.

The hotel is located in a nice green area between Khresyatik and Arsenalna metro station, near to Ukrainian parliament house.

It has a very nice lobby with beautiful old-times design chandeliers (which are actually ordered brand-new). Hotel has a fresh renovation - the rooms as well the suites are very well designed and in a fresh condition.

Free wifi is available everywhere in the hotel and the signal strength is very okay.

The suite contained 2 rooms - bedroom and well-equipped stylish living room with a table for 4 - suitable even for business meetings. I liked the living-room a lot! What You see on the photos in booking.com and tripadvisor - the reality is really as beautiful. I especially enjoyed the the karelian birch wood, which is used as a material for the doors and the furniture!

Restaurant is of high level - a quiet place with good atmosphere and reasonable prices. We spent a whole day of company meetings there!

The staff is very friendly and well-trained. Although it consists of mainly women above 40, they are good. It is a unique opportunity to see the people from soviet times - who have been trained well and received the level of modern era service standards.

I highly recommend this hotel and will go back, whenever it is affordable (it was a special offer in booking.com, I payed only 120 euro for the night in suite).

Room Tip: try the suite - it is worth it!
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank etarmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 August 2012

This hotel is bringing you back in time in a very good and surprising sense. It is very clean and neat, yet all the interior design still remembers Soviet Union. We loved the food and the room. Service is helpful and speaks English.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shejnowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Natsionalny Hotel

Property: Natsionalny Hotel
Address: Lypska vul. 5, Kiev 01021, Ukraine (Formerly Best Eastern)
Region: Ukraine > Kiev > Lypky
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service
Hotel Style:
Ranked #33 of 111 Hotels in Kiev
Price Range (Based on Average Rates): £
Hotel Class:4 star — Natsionalny Hotel 4*
Number of rooms: 73
Reservation Options:
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