I travel a lot I appreciate things can go wrong. The mark of a place is how they deal with it.
I made reservations around March this year, nearly 6 months ahead via the hotel website to ensure no problems
We had a poor journey , late plane, driver not turning up at the airport etc. Never mind finally we arrived.
The porter who carried our bags in from the taxi clearly thought nothing of people still arriving to check in.
When my name wasn’t enough I presented printed copies of the reservations in their brown colours.. I was told by 2 or 3 people that they did not exist. I was then told of a computer problem, asked had I booked them in the last day etc etc. Was even told that they couldn’t agree cost to pay as they couldn’t see my reservation as the system was down, odd if I didn’t have one
Some of the staff maybe tried to help but many just showed a complete contempt for our predicament exacerbating the problem with misleading statements and misrepresentations.
We had realised by now we were not alone in our predicament, others were without rooms too.
I was told all rooms were already checked in I found this hard to believe in 451 room hotel at 7.30pm. Many others with pre paid and not bookings from other companies too were turned away too. I think about 20 rooms in all.
I know the hotel website was showing full for some time so you would have thought they would check expected arrivals with a major boxing tournament and football match nearby. Given some notice would be better than having to take an option at short notice, or maybe they did this to fill their partner hotel out of the centre.
We had looked to stay here for the location and friends were here, we were sent away. We were promised lifts back from the match that didn’t happen either.
No apologies really
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- Also Known As:
- Rus Hotel Kiev