As a frequent traveller I prefer to stay at the 5 star major chain hotels just for that peace of mind and familiarity. I thought for a change I might give 11 Mirrors a try because of all the good reviews it was getting and let me say that I was NOT disappointed in the slightest. I stayed for 3 nights with my fiance to celebrate her birthday and so was always going to be very fussy when it came to the WOW factor.
This hotel is all about service. They were simply amazing. With the majors you do tend to get treated like a number usually but here it is a very personal touch they offer. There was nothing that was too much trouble for the staff whether housekeeping, reception, concierge and especially Iryna, the resident manager. On my fiance's birthday itself a bouquet of flowers, champagne and a fruit platter was left in our room with a card wishing her a happy birthday. At one stage I needed a substantial amount of colour printing done which needed to be sent out to a printer nearby....the staff took all my printing, sent it to the printers, had the concierge go and pick it up and then deliver it all to my room. This was all done in under 10 minutes and at absolutely no charge. If this was a major chain I would have needed a second mortgage to have it done I'm sure!!
The rooms are large, extremely modern and very well appointed with large TV set into the wall and a very unique wall bar with a range of spirits and wines. The bathrooms are spacious and exceptionally clean with a see through partition between bedroom and shower a nice touch....for the romantic couple of course!! For those who wish to keep their dignity intact, it is also a one way mirror so simply turn off the light and bingo, instant privacy!! The bed is very comfortable being firm but not too much. Plenty of pillows which are also very comfortable. Usually it takes me 3 nights to get used to a hotel bed but at 11 Mirrors I slept soundly on the first night.
I had read complaints about coffee and fresh juices being charged as extras to the included breakfast but was pleasantly surprised that this is not the case at all. We had both coffee and freshly squeezed juices and all were at no additional charge. The restaurant is not large but is modern, clean and suits a hotel of this magnitude...we never had a problem getting a table and in fact when there was a function held in the dining area on our first morning, the hotel simply extended the breakfast hours and provided free room service to compensate.
The location is about right with the Opera House and Independence Square within minutes walk of the front door. If you want to travel further afield then the Metro is also just a few minutes walk away and at about 20c to go anywhere, can't be overlooked as a very economical way of getting around.
The hotel is owned by Vitali Klitschko and he should be proud of what he has done here. His staff are very well trained, speak fluent English and are always very happy to help in any way they can. I congratulate all those who we had the pleasure of meeting at 11 Mirrors. They made a real difference to our experience in Kiev and I would not hesitate in recommending this hotel to anyone.
As a fussy and seasoned traveller who has sampled both the best and the worst of what hotels have to offer I can safely say that you will not regret your decision to stay at 11 Mirrors....go and experience it for yourself!!!
- Official Description (provided by the hotel):
- Kyiv’s first and only design hotel, 11 Mirrors is a creative collaboration between big name designers and Wladimir Klitschko, the world boxing champion. The hotel was created for business leaders and creative folks who understand the real value of living. Each of the 49 rooms and the restaurant at 11 Mirrors Hotel takes inspiration from contemporary interior design with profound understanding of worldwide trends. All design solutions are aimed at balancing style and beauty. Elegant simple lines of the interior make a perfect space for new thoughts, ideas and inspiration. While creating hotel’s interiors designer used internal concept of 11 Mirrors brand that is based on reflections guests see during their stay at the hotel. The hotel is the Design Hotels™ Member and awarded with World Travel Awards, International Hotel Awards, Seven Star Global Luxury Awards and many others, and also is unanimously rated to be a leader among Kyiv hotels by TripAdvisor. ... more less
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