This establishment engages in unethical business practices. I am very displeased by their actions.
I reserved, and had a confirmation document for the Igorivska 2 property in Kyiv. When I arrived to check in, they attempted a "bait and switch" tactic, telling me that the apartment I rented was not available, and the tried to have me accept a much lower quality room in another building (Naberezhno Khreshchatyk 3A) next to one of the busiest freeways in Kyiv. It was good I had a copy of my reservation to show them, to prove I had reserved Igorivska 2. No apologies from them, and they kept trying to convince me that I was wrong ( even though I had the confirmation document to show them). I went with their representative to see their other room they wanted me to accept ( at Naberezhno Khreshchatyk 3A) and as I say, it was a low quality, worn down condition, and next to one of the busiest traffic routes in Kiev.
Needless to say, I had them cancel the reservation. My holiday time is precious to me, and I do not want to spend it being subjected to such improper activities. Beware of this group !
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo and 5viajes2012 S.L. so you can book your Uarent Apart Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.