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“Best Place to Stay in Kiev”
Review of Opera Hotel

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Opera Hotel
Ranked #7 of 111 Hotels in Kiev
Certificate of Excellence
London, United Kingdom
2 reviews
“Best Place to Stay in Kiev”
Reviewed 21 January 2014

It was the second time I was staying in Opera hotel,
Got a free upgrade to a larger room with a bath which was amazing,
The room was so clean, king size bed was so comfy and the bathroom was spotless,
Tried the food (salmon) in restaurant which was fresh and tasty,
booked a Deep tissue massage for an hour which was unbelievably relaxing,
The Gym, Sauna and Jacuzzi were always clean and the staff were very professional as well as all the staff in hotel including Porters and doormen,
Would definitely stay again when I am in Kiev,
Special thanks to Management, Stefan F&B Manager and Elena.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmohren, General Manager at Opera Hotel, responded to this review, 27 January 2014
Dear Vic S,

first of all thank you very much for taking the time to write this Review.
We are extremly proud to receice such a fantastic feedback which shows us again that all our efforts are leading to 100% guest satisfaction. I will pass your Feedback to our staff and I am sure it will be an additional motivation for them. We are looking forward to welcome you again at the Opera Hotel during your next visit to Kiev.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev- A Member of the Leading Hotels of the World
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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  • Dutch first
  • English first
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Sydney
Level 5 Contributor
78 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 13 January 2014

Stayed at the Opera hotel for 4 nights in December 2012 and on the whole, was disappointed.
At face value, the hotel looks quite nice, but the further you go it is clear the detail between which makes an expensive hotel a good hotel is just missing.

The hotel is relatively modern, however it is decorated in a more formal and older-world style. Decor aside, the room itself was average with function sacrificed for aesthetics. Perhaps most frustrating was the shower. The small size and poor design meant it was impossible to position the shower head in a way that you could actually stand under the water; the lighting in the room was too dim to properly read at night and the pillows were so soft they needed to be folded in half to offer any neck support.

The location of the hotel was similarly disappointing. It is a 15 minute walk from the main street (Khreshchatyk). This would not be so much of a problem, except the hotel restaurant was over-priced for the quality of the food and service. Everyone knows that hotel laundry services are expensive however the US$17 fee to wash a T-shirt was just laughable.

There are a number of 5 star hotel options in Kiev. I can't really think of a reason why I would recommend someone to choose the Opera Hotel

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hotsyd22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmohren, General Manager at Opera Hotel, responded to this review, 27 January 2014
Dear hotsyd22,

first of all thank you very much for taking the time to write this review.
I am very sorry to hear that we could not satisfy you during your stay with us and you can be very sure that I am following up all your mentioned issues. I can assure you that this is not the usual Standard in our property and we are especially focused on the small details to satisfy our guest.
I still hope that you will give us a second chance during your next visit to Kiev so that we can show your our real Standard.

With very best regards,

David Mohren
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
Level 6 Contributor
93 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 December 2013

Five Star in every way stayed 6/11 Dec quite and extraordinary Hotel nothing was too much trouble for the friendly and helpful staff a real credit to this ever improving City.The room was luxury in every way high class toiletries and shower gels and a heated bathroom floor. I struggle to find a better one i have stayed all over the world and this one was top class. The free use of the business centre for emails and catching up a real help. Free wi fi as well throughout the Hotel. 10/10 had a great deal for an extended stay, a good 15/20 mins walk from the Kryshatyk but Universitet metro close enough.

Room Tip: All five star Rooms .
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RalphCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 14 December 2013
Dear RalphCardiff,

first of all thank you very much for taking the time to write this review.
We are extremly happy to receive such a nice review from a Senior Contributor like you, who experienced for sure a lot of different hotels. That is why we are very proud that we could completly satisfy you during your stay with us and looking already forward to welcome you again during your next visit to Kiev.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level 6 Contributor
315 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 9 December 2013

Friendly, efficient and helpful staff, great breakfast, so quiet (you get a good nights sleep), clean, very comfortable, nice overall charm to the Hotel.
I'll be staying here again next time I come to Kiev.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick_Yvanovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 14 December 2013
Dear Rick_Yvanovich,

first of all thank you very much for taking the time to write this review.
We are very happy that you enjoyed your stay with us and hope to welcome you again in the Future.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 November 2013 via mobile

Definitely 5-star hotel and one of the best in Kiev! Rooms are cozy and clean. The variety of breakfast is amazing. Stuff is friendly and helpful. U should also visit spa while you are here. 15 min in a walking distance to the city center. Highly recommend.

Stayed November 2013, travelled as a couple
Helpful?
Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 5 December 2013
Dear Helen S,

first of all thank you very much for taking the time to write this review.
We are very proud to receive such positive feedback and your kind words will be for sure an
additional Motivation for our staff. We are looking very much forward to welcome you again at the Opera Hotel during your next visit to Kiev.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
Level 5 Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 November 2013 via mobile

We only stayed here for one night - but what a treat. Yes, it's a little out of the way from the centre - but that has advantages.
Staff were very friendly and helpful when needed. Breakfast was top notch and the spa was a little pricey but well worth it.
The hotel itself is very clean and a good mix of new and traditional decor.
It is pricey but if you want a romantic break - I would recommend this hotel and the rooms are well appointed and spacious.

Stayed November 2013, travelled as a couple
Helpful?
Thank Elygalaxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 29 November 2013
Dear Elygalaxy,

first of all thank you very much for taking the time to write this review.
We are very happy to receive such a nice feedback from an experienced Traveler like you. Your review will for sure be additional Feedback for our staff. I personally know how much efforts every employee invests into ensuring that every guest is leaving the hotel fully satisfied and we are very proud that we achieved that in your case. We are looking forward to welcome you again at the Opera Hotel during your next visit to Kiev.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel in Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middle East
Level 5 Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 November 2013

Somehow the management and staff of this hotel are able to combine high class luxury, first class service, relatively low pricing and just a cosey place to stay. The staff is professional and friendly.
Actually, this is not a hotel: it is a home.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Remko R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 25 November 2013
Dear Remko R,

first of all Thank you very much for taking the time to write this review.
We are very happy that we could fully satisfy you during your stay with us and your feedback will be an additional motivation for all our staff members. We are looking forward to welcome you again at the Opera Hotel during your next visit to Kiev.

with very best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Opera Hotel

Property: Opera Hotel
Address: B. Khmelnitskogo St., 53, Kiev 01054, Ukraine
Region: Ukraine > Kiev
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Kiev
#7 Romantic Hotel in Kiev
#7 Luxury Hotel in Kiev
#9 Business Hotel in Kiev
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Opera Hotel 5*
Number of rooms: 138
Reservation Options:
TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ, Expedia, Booking.com, Prestigia, TripOnline SA, Hotels.com, HotelQuickly, Cancelon, getaroom.com and Evoline ltd so you can book your Opera Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Opera Hotel Kiev

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