I stayed at the Opera Hotel two times in the last few months. The first visit went beautifully in November. Great reception staff led by Vladmir, great Concierge group, great service from restaurant staff and nice housekeeping during our stay. Room was adequate size and quite comfortable. Location is very good - close to some attractions, subway, and nice restaurants. We particularly enjoyed Piccolino's nearby. The food at the hotel was very good...we loved dinner there. Staff was very good, although food was slow from kitchen on first visit. On our second visit, it was improved.
Our second stay over the New Year was not at the previous level. We had a an issue develop with housekeeping. We had brought along a nice bottle of champagne and some wines for the New Years celebration. We enjoyed it and kept it separated from the trash container. Items that are trash would be put in the trash container. Some days, items clearly put on the trash container were not picked up and disposed of. However, the champagne bottle had sentimental value...it was not even close to the trash area...it was thrown away. It was with our other bottles of water and juice. Other wine was there too. These items were our property. Maybe minor for some, but so disappointing to us that it was thrown away. Upon check out I made the suggestion that in the future it would be a good idea to not discard people's things if they were not in the trash. Clearly they were aware of the incident and became rude. I was told that it was empty, what was the issue? I was just trying to assist with some customer advice, the girl could have handled this so much better. Some training would be helpful. I then checked my bill and saw that I was charged for an extra day...their mistake. I enjoyed much of the staff, but a few can ruin the experience. We will find another hotel in Kiev next time. I also reviewed this hotel on Expedia...
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- Also Known As:
- Opera Hotel Kiev