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“One bad moment removes many great ones...”
3 of 5 bubbles Review of Opera Hotel

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Opera Hotel
Ranked #6 of 110 Hotels in Kiev
Certificate of Excellence
Chicago, Illinois
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“One bad moment removes many great ones...”
3 of 5 bubbles Reviewed 27 January 2014

I stayed at the Opera Hotel two times in the last few months. The first visit went beautifully in November. Great reception staff led by Vladmir, great Concierge group, great service from restaurant staff and nice housekeeping during our stay. Room was adequate size and quite comfortable. Location is very good - close to some attractions, subway, and nice restaurants. We particularly enjoyed Piccolino's nearby. The food at the hotel was very good...we loved dinner there. Staff was very good, although food was slow from kitchen on first visit. On our second visit, it was improved.
Our second stay over the New Year was not at the previous level. We had a an issue develop with housekeeping. We had brought along a nice bottle of champagne and some wines for the New Years celebration. We enjoyed it and kept it separated from the trash container. Items that are trash would be put in the trash container. Some days, items clearly put on the trash container were not picked up and disposed of. However, the champagne bottle had sentimental value...it was not even close to the trash area...it was thrown away. It was with our other bottles of water and juice. Other wine was there too. These items were our property. Maybe minor for some, but so disappointing to us that it was thrown away. Upon check out I made the suggestion that in the future it would be a good idea to not discard people's things if they were not in the trash. Clearly they were aware of the incident and became rude. I was told that it was empty, what was the issue? I was just trying to assist with some customer advice, the girl could have handled this so much better. Some training would be helpful. I then checked my bill and saw that I was charged for an extra day...their mistake. I enjoyed much of the staff, but a few can ruin the experience. We will find another hotel in Kiev next time. I also reviewed this hotel on Expedia...

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 18 February 2014
Dear David K,

first of all thank you very much for taking the time to write this Review.
We are very sorry to hear that we could not satisfy you during your stay.
To be able to discuss the issue personally with you, please contact me directly und DMohren@opera-hotel.com.

Best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 21 January 2014

It was the second time I was staying in Opera hotel,
Got a free upgrade to a larger room with a bath which was amazing,
The room was so clean, king size bed was so comfy and the bathroom was spotless,
Tried the food (salmon) in restaurant which was fresh and tasty,
booked a Deep tissue massage for an hour which was unbelievably relaxing,
The Gym, Sauna and Jacuzzi were always clean and the staff were very professional as well as all the staff in hotel including Porters and doormen,
Would definitely stay again when I am in Kiev,
Special thanks to Management, Stefan F&B Manager and Elena.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmohren, General Manager at Opera Hotel, responded to this review, 27 January 2014
Dear Vic S,

first of all thank you very much for taking the time to write this Review.
We are extremly proud to receice such a fantastic feedback which shows us again that all our efforts are leading to 100% guest satisfaction. I will pass your Feedback to our staff and I am sure it will be an additional motivation for them. We are looking forward to welcome you again at the Opera Hotel during your next visit to Kiev.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev- A Member of the Leading Hotels of the World
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
77 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed 13 January 2014

Stayed at the Opera hotel for 4 nights in December 2012 and on the whole, was disappointed.
At face value, the hotel looks quite nice, but the further you go it is clear the detail between which makes an expensive hotel a good hotel is just missing.

The hotel is relatively modern, however it is decorated in a more formal and older-world style. Decor aside, the room itself was average with function sacrificed for aesthetics. Perhaps most frustrating was the shower. The small size and poor design meant it was impossible to position the shower head in a way that you could actually stand under the water; the lighting in the room was too dim to properly read at night and the pillows were so soft they needed to be folded in half to offer any neck support.

The location of the hotel was similarly disappointing. It is a 15 minute walk from the main street (Khreshchatyk). This would not be so much of a problem, except the hotel restaurant was over-priced for the quality of the food and service. Everyone knows that hotel laundry services are expensive however the US$17 fee to wash a T-shirt was just laughable.

There are a number of 5 star hotel options in Kiev. I can't really think of a reason why I would recommend someone to choose the Opera Hotel

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hotsyd22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmohren, General Manager at Opera Hotel, responded to this review, 27 January 2014
Dear hotsyd22,

first of all thank you very much for taking the time to write this review.
I am very sorry to hear that we could not satisfy you during your stay with us and you can be very sure that I am following up all your mentioned issues. I can assure you that this is not the usual Standard in our property and we are especially focused on the small details to satisfy our guest.
I still hope that you will give us a second chance during your next visit to Kiev so that we can show your our real Standard.

With very best regards,

David Mohren
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
Level Contributor
92 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

Five Star in every way stayed 6/11 Dec quite and extraordinary Hotel nothing was too much trouble for the friendly and helpful staff a real credit to this ever improving City.The room was luxury in every way high class toiletries and shower gels and a heated bathroom floor. I struggle to find a better one i have stayed all over the world and this one was top class. The free use of the business centre for emails and catching up a real help. Free wi fi as well throughout the Hotel. 10/10 had a great deal for an extended stay, a good 15/20 mins walk from the Kryshatyk but Universitet metro close enough.

Room Tip: All five star Rooms .
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RalphCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 14 December 2013
Dear RalphCardiff,

first of all thank you very much for taking the time to write this review.
We are extremly happy to receive such a nice review from a Senior Contributor like you, who experienced for sure a lot of different hotels. That is why we are very proud that we could completly satisfy you during your stay with us and looking already forward to welcome you again during your next visit to Kiev.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level Contributor
265 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

Friendly, efficient and helpful staff, great breakfast, so quiet (you get a good nights sleep), clean, very comfortable, nice overall charm to the Hotel.
I'll be staying here again next time I come to Kiev.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick_Yvanovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 14 December 2013
Dear Rick_Yvanovich,

first of all thank you very much for taking the time to write this review.
We are very happy that you enjoyed your stay with us and hope to welcome you again in the Future.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 November 2013 via mobile

Definitely 5-star hotel and one of the best in Kiev! Rooms are cozy and clean. The variety of breakfast is amazing. Stuff is friendly and helpful. U should also visit spa while you are here. 15 min in a walking distance to the city center. Highly recommend.

Stayed November 2013, travelled as a couple
Helpful?
Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 5 December 2013
Dear Helen S,

first of all thank you very much for taking the time to write this review.
We are very proud to receive such positive feedback and your kind words will be for sure an
additional Motivation for our staff. We are looking very much forward to welcome you again at the Opera Hotel during your next visit to Kiev.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 28 November 2013 via mobile

We only stayed here for one night - but what a treat. Yes, it's a little out of the way from the centre - but that has advantages.
Staff were very friendly and helpful when needed. Breakfast was top notch and the spa was a little pricey but well worth it.
The hotel itself is very clean and a good mix of new and traditional decor.
It is pricey but if you want a romantic break - I would recommend this hotel and the rooms are well appointed and spacious.

Stayed November 2013, travelled as a couple
Helpful?
Thank Elygalaxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMohren, General Manager at Opera Hotel, responded to this review, 29 November 2013
Dear Elygalaxy,

first of all thank you very much for taking the time to write this review.
We are very happy to receive such a nice feedback from an experienced Traveler like you. Your review will for sure be additional Feedback for our staff. I personally know how much efforts every employee invests into ensuring that every guest is leaving the hotel fully satisfied and we are very proud that we achieved that in your case. We are looking forward to welcome you again at the Opera Hotel during your next visit to Kiev.

With very best regards,

David Mohren
Hotel Manager
Opera Hotel in Kiev - A Member of the Leading Hotels of the World
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Opera Hotel

Property: Opera Hotel
Address: B. Khmelnitskogo St., 53, Kiev 01054, Ukraine
Region: Ukraine > Kiev
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Kiev
#6 Luxury Hotel in Kiev
#7 Romantic Hotel in Kiev
#9 Business Hotel in Kiev
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Opera Hotel 5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Opera Hotel Kiev

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