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Real InterContinental San Salvador at Metrocentro Mall
Ranked #1 of 55 Hotels in San Salvador
Certificate of Excellence
Reviewed 13 November 2013

As this hotel was chosen for us, I wasn't sure what to expect. It exceeded my expectations. Very clean and friendly staff. My room was very clean and comfortable. No noise at all. We only ate breakfast there. It was buffet style and very good. We had a drink in the lounge. Basically that was it. We did not walk around in the surrounding area but understood that there was a mall across the street. Being my first time in San Salvador, I wasn't sure if it would be safe or not but I'm sure it would have been. I would stay here again.

  • Stayed: November 2013, travelled with friends
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1  Thank ElBirdos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this reviewResponded 16 November 2013

Dear ElBirdos:

Thank very much for your comment!!!

We are delighted with your comments and are committed to maintaining the great level of service that you received during your stay.

Miriam Meléndez
General Manager

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245 - 251 of 843 reviews

Reviewed 1 November 2013

This Hotel offers all you need when on Business or Leisure. The staff is very friendly and always makes sure to remember your name. Very well kept and the surroundings are in very good conditions. The location is excellent if you are in El Salvador for business or leisure alike, right on one of the major avenues in El Salvador.

  • Stayed: October 2013, travelled on business
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Thank Henry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this reviewResponded 4 November 2013

Dear Canelo61.

Thank you very much for your excellent review!!!

We are glad that you have enjoyed your stay with us!!! we are committed to maintaining the great level of service that you received during your stay.

We hope to have you with us again.

Miriam Melendez
General Manager

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Reviewed 1 November 2013

I would not stay elsewhere in San Salvador. Staff was very helpful and friendly. Food was excellent both at breakfast and at Asian restaurant in the hotel. The gym was OK even though there could have been more than one (old) mattress. The room was pleasant but the bathtub looked a bit worn out. Room safe was not functioning properly on some days but I managed to open and close it with several attempts without having to ask for help. Pool was nice but there was no changing room (maybe it was in the part of gym that is being renovated?) while the information sheet of the hotel requested not to bring towels from rooms. Well, how does one change into bathing suit if there is no changing room at the pool area? Generally, written information provided in rooms could be more extended. For example, breakfast location was not clear from the written information even though it was not hard to find in the morning. In such insecure country as El Salvador, I felt very safe in this hotel.

  • Stayed: October 2013, travelled on business
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1  Thank ematv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this reviewResponded 4 November 2013

Dear ematv:

We really thank you for this comment. Receiving feedback from our guests is very important to us and great service is our top priority, we are going to work on your remarks and we hope to have you with us again in a near future!!!

Thank you very much for your review.

Sincerely yours,

Miriam Melendez
General Manager

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Reviewed 26 October 2013

We stayed there on a recent tour for a week and were very impressed. The accomodations were very nice and clean. We also ate at the restaurants in the hotel and they were very good as well. The only concern is that while we were there, the power went out at least once a day, making it somewhat inconvenient for the air conditioning, alarm clocks and room safes. Overall a very good experience.

  • Stayed: October 2013, travelled as a couple
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2  Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this reviewResponded 31 October 2013

Dear Dan B:

On behalf of InterContinental San Salvador staff we want to thank you for your review!
Receiving feedback from our guests is very important to us and great service is our top priority, because of this, we apologize for the inconvenience caused when the power went out and we hope to have you with us again in a near future.

Thank you very much!!

Miriam Melendez
General Manager

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Reviewed 15 October 2013

Popular with conventions and large groups this is one of the nicest hotels in San Salvador. Spacious rooms and wonderful amenities this hotel is where it's at! Beautiful views, manicured grounds, great location and some wonderful restaurants. The only concern I have is with the gym. It was very warm in the gym due to lack of A/C. Also the equipment is starting to show some wear. However it appears that the hotel is aware of the issue since there is a sign stating that the area is under refurbishment. The other beautiful amenities make this a perfect choice for your stay. Customer service is delightful from the staff and overall pleasant. I would highly recommend this hotel!

Room Tip: Higher floors provide for a better view of this beautiful city.
See more room tips
  • Stayed: October 2013, travelled on business
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2  Thank TheBurrowsFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this reviewResponded 15 October 2013

Dear TheBurrowsFL:

Thank you very much for this time you took writing this comment, we are glad to know that you have enjoy your stay with us.

We hope to have you with us again.

Miriam Melendez
General Manager

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Reviewed 14 October 2013

This was the first stop in a summer tour of central America, and one of the stronger hotel choices. High standards throughout from reception to the rooms. We chose not to eat here as there were other local choices available just over the footbridge so can't comment on the food offer.

  • Stayed: August 2013, travelled with family
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1  Thank OnwardTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this reviewResponded 15 October 2013

Dear OnwardTraveller:

We are delighted with your comments and are committed to maintaining the great level of service that you received during your stay.

Thank you very much!!!

Miriam Melendez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2013

A group of us stayed at this hotel during a recent trip to El Salvador. We had 4 rooms, and each of us had excellent service the entire time of our stay. The rooms were very clean (even the corners) and the hotel was so willing to accomodate every thing we needed. We had brought many extra bags with us for gifts, and the hotel willingly stored the extra ones for us until we needed them. They were fantastic with helping us with everything we needed, the hostess at the breakfast knew our names by the end of the week, the breakfast itself was fantastic, the massage therapist was exquisite, the beds were super comfortable, and the service overall was simply great. I would definitely recommend this hotel!

  • Stayed: September 2013, travelled with friends
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Thank michelem7029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this reviewResponded 15 October 2013

Dear michelem7029:

On behalf of InterContinental San Salvador staff we want to thank you for sending in your review! We are delighted with your comment and are committed to maintaining the great level of service that you received during your stay.

Thank you very much!!

Miriam Melendez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Phone Number:
Region: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in San Salvador
#1 Business Hotel in San Salvador
#1 Family Hotel in San Salvador
#7 Romantic Hotel in San Salvador
Price Range: £82 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental San Salvador at Metrocentro Mall 4.5*
Number of rooms: 228
Official Description (provided by the hotel):
This luxury hotel is located at the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Our guestrooms are designed to ensure your best rest, equipped with soundproof windows, custom mattresses, high streaming speed Internet and more. Enjoy our wide selection of restaurants such as Faisca do Brasil, an authentic rodizio style Brazilian steakhouse. Nau Sushi Lounge where guests enjoy fresh sushi rolls, handcrafted cocktails and live music. Picasso Stone Flame Oven is our casual restaurant, the perfect spot for enjoying pizzas, carpaccios, burgers, pastas and desserts. Guests can exercise at our fitness center or relax at our Spa InterContinental where they can choose from a variety of soothing massage treatments. ... more   less 
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Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental

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